Hirning Buick Gmc

I'd only recommend this place to very experienced car-buyers Before i begin, the car I purchased is fantastic and well taken care of. The quality is not in question, but the service itself. They royally screwed Before i begin, the car I purchased is fantastic and well taken care of. The quality is not in question, but the service itself. They royally screwed me over in several ways, intentionally or not. Not only did they send in the paperwork incorrectly to the bank so the loan never went into my account, causing me to almost miss my first payment, but they swindled more money out of me without fully consulting me what all the total costs would be. Both men that i spoke with seemed like class-act guys. The main guy i dealt with initially was fantastic and he really did help me out so much. His name was Jason and he did a fantastic job taking care of me and helping leave there with absolutely no complaints about the car itself. However, as soon as I went to his higher up to get everything situated is when all the problems began to arise. My bank had to explain to me the several things they had done wrong and we had to go get them resolved. Granted, I hadn't been too experienced working with a dealership on my own at that point, but they were not straight with me and made several unprofessional mistakes that made the whole process much more of a hassle. I understand that business is business and a salesman will be a salesmen, but that is no excuse for lack of communication or to be sneaky. That is bad customer service. All this being said, I feel that i got the car for a great price! It hadn't been detailed yet when I first drove it and they went above and beyond in getting that car as perfect as they could for me to drive it off the lot. However, all the extra fees they added on to increase the price without giving me all the information was unacceptable. Regardless of whether they were simply rookie mistakes or salesman manipulation, I won't name the one I had the troubles with. Jason Murray, on the other hand, was one of the BEST salesman I've ever dealt with, in an out of the car industry. He, at least, deserves to be recognized for doing an outstanding job! Ask for him if you go and he will take great care of you. More

Great Customer Service Hirning personnel are very friendly and helpful; especially Marcus. Even after the purchase Marcus is always available for questions about our new veh Hirning personnel are very friendly and helpful; especially Marcus. Even after the purchase Marcus is always available for questions about our new vehicle. I had my last GMC truck for 22 years and always had great service when I needed help from Hirning. More

Hirning GMC We have purchased several new and used vehicles from Hirning. Clay, Alex and Joe are able to explain all of the features, extras, and financing of t We have purchased several new and used vehicles from Hirning. Clay, Alex and Joe are able to explain all of the features, extras, and financing of this vehicle we are interested in. More

Great Service Crew Chris and Scott were very helpful in taking care of my needs. They took care of a minor scratch on the passenger side door without asking questions. Chris and Scott were very helpful in taking care of my needs. They took care of a minor scratch on the passenger side door without asking questions. Mary and Randy were as helpful in several occasions. What a great team you have in your service department Hirning! AT More

Hirning Buick GMC is the best Randy and the entire service team are always very friendly and helpful. They do excellent, timely work. We bought our Buick Lacrosse from them in 20 Randy and the entire service team are always very friendly and helpful. They do excellent, timely work. We bought our Buick Lacrosse from them in 2014 and they have been a delight to work with. More

Impressive Customer Service They repaired my Cadillac XTS on the spot with out an appointment, and served us hot chocolate while we were waiting in the lobby. They were courteous They repaired my Cadillac XTS on the spot with out an appointment, and served us hot chocolate while we were waiting in the lobby. They were courteous and the facilities are very impressive. More

No regrets - Hirning Buick GMC is an excellent dealership Randy and the entire service team are excellent. We love our Buick Lacrosse we purchased from Hirning Buick and the great service we have received. Randy and the entire service team are excellent. We love our Buick Lacrosse we purchased from Hirning Buick and the great service we have received. More

Super people at Hirning GMC Dave German and Clay Bailey are great folks.They are professional in every respect, knowledgeable, honest and work hard to put a fair deal together fo Dave German and Clay Bailey are great folks.They are professional in every respect, knowledgeable, honest and work hard to put a fair deal together for their customer.It is easy and a pleasure to do business with them. We've been customers of Hirning for over 20 years and it is the staff that bring us back. Thanks guys for another great vehicle and purchase experience. We love our 2018 GM 3500HD SLT diesel. More

This is our 4th vehicle we have purchased in the past five years with Mario Ciciliot at Hirning GMC. He always gets use the vehicle we are looking for and the price is always right. We are treated with five years with Mario Ciciliot at Hirning GMC. He always gets use the vehicle we are looking for and the price is always right. We are treated with respect and kindness and the hospitality is spectacular while we are there. I would absolutely refer all my friends and family to Mario, at Hirning GMC Pocatello. The 45min drive is well worth your time!! More