Hines Park Lincoln

This year at this dealership went from a 10 to 1 . Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!! Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!! More

Negative experience with the service department. Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my service adviser for an update I was told they would need to keep my car for about a week due to technician availability. I asked if i could pick up my car and bring it back when the tech was available and was told no. It would have been nice to have been notified before I left the car. Apparently, an appointment is only fmto see a service advisor and doesn't get you service. At what point was my service advisor going to notify me that it would be a week? Very dissatisfied. Will take my care elsewhere for service. More

Sean O'Malley was a pleasure to work with and we ended up getting a great deal on a previously owned Lincoln Nautilus with less than 2,000 miles. The timing was great as the interest rate on used cars had ju getting a great deal on a previously owned Lincoln Nautilus with less than 2,000 miles. The timing was great as the interest rate on used cars had just gone down by more than a point. More

Mike Caputo was a pleasure to work with. His professionalism and genuine customer care was a breath of fresh air. I would highly recommend Hines Park Lincoln and suggest you ask for Mike Cap His professionalism and genuine customer care was a breath of fresh air. I would highly recommend Hines Park Lincoln and suggest you ask for Mike Caputo!!! I love my new 2024 Lincoln Navigator Black Label and thank Mike for making the process so smooth. More

great response time airport pick up financing vehicle delivery. Would recommend them to my friends. delivery. Would recommend them to my friends. More

Hines Park Lincoln Service Department is EXCEPTIONAL! This department really gives the customer "old school" quality service that you rarely see anymore! You buy a vehicle from Hines Park and you are tr This department really gives the customer "old school" quality service that you rarely see anymore! You buy a vehicle from Hines Park and you are treated wonderfully the entire life of your car! More

They have had my 2017 Lincoln MKC for over a month trying to fix a blown transmission. They continue to claim they can't get parts and don't have adequate staffing. Management issues are hampering their se to fix a blown transmission. They continue to claim they can't get parts and don't have adequate staffing. Management issues are hampering their service delivery. More

The staff was kind and friendly. The service department was clean. They had my car back in a promptly. was clean. They had my car back in a promptly. More

Everything was great about my hines park experience except when tire was changed tire sealant was left smeared on my mag wheel. except when tire was changed tire sealant was left smeared on my mag wheel. More

The best part of getting our car serviced was the staff. Rebecca and Jeff were so helpful, attentive, and kind that it made our experience pleasant! Lincoln really got it right with costumer service with th Rebecca and Jeff were so helpful, attentive, and kind that it made our experience pleasant! Lincoln really got it right with costumer service with these two wonderful individuals!!! More