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Hines Park Ford
New Hudson, MI
282 Reviews
Hines Park Ford is a President’s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of Oakland County’s fastest growing Ford dealerships. Hines Park Ford – “where you feel more like a friend than a customer.”
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 282 reviews
December 23, 2016
CAN'T EVEN GET THROUGH TO A HUMAN, SHUFFLED INTO A VOICEMAIL AFTER NUMEROUS ATTEMPTS TO CHECK ON A PART FOR MY VEHICLE. THANK GOD THERE IS MORE FORD DEALERS AROUND! AFTER NUMEROUS ATTEMPTS TO CHECK ON A PART FOR MY VEHICLE. THANK GOD THERE IS MORE FORD DEALERS AROUND! More
by UPSET FORD
Employees Worked With
PARTS DEPARTMENT
December 23, 2016
Fantastic I was in need of a new used car and my mom found the perfect one online at Hines Park Ford of New Hudson. 2 weeks ealier she had purchased one for my I was in need of a new used car and my mom found the perfect one online at Hines Park Ford of New Hudson. 2 weeks ealier she had purchased one for my sister and was very happy with the friendly service and suggested them to me. Shawn Hardy did a fantastic job of getting me set up with a new used vehicle. The service was terrific and in one afternoon i was leaving behind tje wheel of my new car. More
by Logan1682
Employees Worked With
December 20, 2016
Excellent Experience The whole experience at Hines Park Ford was excellent; it was a smooth and easy process and we got exactly what we were looking for. We will absolutel The whole experience at Hines Park Ford was excellent; it was a smooth and easy process and we got exactly what we were looking for. We will absolutely be coming back to Hines Park Ford to work with Allen Oxley again, when we buy cars in the future. It was such a pleasure to work with him; at no point did we feel he was pressuring us at all, he helped us find the perfect car, made sure we understood how all the features on the car worked, and made sure we left happy. A+ service and overall experience! More
by marie.shref@gmail.com
Employees Worked With
December 18, 2016
Great! Al worked very hard to make sure we were 100% satisfied with our car. We were trading in an older Fusion to lease a new one, and he found exactly what Al worked very hard to make sure we were 100% satisfied with our car. We were trading in an older Fusion to lease a new one, and he found exactly what we were looking for! We did not feel any pressure from him and were very comfortable throughout the whole process. More
by stlzl
Employees Worked With
November 20, 2016
No pressure I have been buying cars from Hines park for a few years now. 4 vehicles to be exact. Each and every time I walk in the door I'm greeted with a smile. I have been buying cars from Hines park for a few years now. 4 vehicles to be exact. Each and every time I walk in the door I'm greeted with a smile. Al had sold me all my vehicles and I couldn't be happier. A lot of car salesmen want to pressure you on way or another. I have never felt that once. My new vehicles are always brought around shining like a new penny. Great job guys. More
by Shallett87
Employees Worked With
August 13, 2016
2015 Mustang Purchase I recently purchased a 2015 Mustang from Hines Park. Derrick was extremely helpful through the sales process and knowledge of the car. Not once did I recently purchased a 2015 Mustang from Hines Park. Derrick was extremely helpful through the sales process and knowledge of the car. Not once did I feel like I was being sold a product I didn’t want, Derrick instead listened to what I was looking for and he was able to help me purchase the car I wanted. The purchasing process was quick and the Hines Park team accommodated by needs as the client. The entire process was a great experience and I highly recommend visiting Hines Park Ford and seeing Derrick for your next vehicle purchase. More
by Eric
Employees Worked With
Derrick Young
August 05, 2016
al oxley Al worked extremely hard trying to find us an American made Union made 2016 fusion. Thanks for the hard work GREAT JOB! He provided personal and trust Al worked extremely hard trying to find us an American made Union made 2016 fusion. Thanks for the hard work GREAT JOB! He provided personal and trustworthy service. I wish every car buying service was this good More
by raygrimble
Employees Worked With
May 27, 2016
2016 Explorer Buying our care was a big decision. we have had a lot of things change of the last year and we needed a vehicle to fit our lifestyle and growing fami Buying our care was a big decision. we have had a lot of things change of the last year and we needed a vehicle to fit our lifestyle and growing family. It took some time to find what was right for us, Ford and Hines Park had a great deal for us. they made the experience of buying a car very easy and stress free. the Salesman, Allan Oxley, did a great job of working with us and helping us find what was right. While at the same time being patient and not pressuring us at all. And when the time became right he was ready to help us with every question we had and every thing we didn't understand. He even offered me a breakfast sandwich one time. I had just ate, so I had to decline. but it was a very nice gesture. I will definitely go back in the future next time I need another vehicle. More
by dlezotte
Employees Worked With
May 05, 2016
Really hurt My experience with Hines Park was terrible. I scheduled an appointment to test drive/purchase a 2013 Ford Taurus SEL with 77,000 miles. I spoke with My experience with Hines Park was terrible. I scheduled an appointment to test drive/purchase a 2013 Ford Taurus SEL with 77,000 miles. I spoke with the dealership several times to confirm and informed them my home was an hour away, thus I did not want to waste the trip. My wife and myself started the drive and hit construction. I called the dealership and informed them of the delay. They informed us the car was still available and take your time. When we arrived we were informed the car was sold, but they could show us a 2011 with 89,000 for the same price. Wow what a bargain! They didn't even try to up sale me to a new model. I understand that things like this happen, but the total disregard for customer service was appalling. After a long day at work for the two of us not to receive a call saying, "We're sorry for the mistake. Don't continue your drive," knocked the wind out of me. They offered a $50.00 gift card for the trouble, which I declined. I guess I'm more hurt than anything. Nothing else to say. More
by Steve Davis
Employees Worked With
April 27, 2016
Top Notch Customer Service Outstanding! Outstanding! Outstanding! I purchased a new, used Ford Edge last Thursday at Hines Park Ford and I have to say, Shawn Hardy made the who Outstanding! Outstanding! Outstanding! I purchased a new, used Ford Edge last Thursday at Hines Park Ford and I have to say, Shawn Hardy made the whole experience a breeze. Shawn is very friendly, really easy to talk to and a very informative guy. If you are in the market for a new vehicle, go check out Hines Park Ford and ask for Shawn Hardy. You will not be sorry. Thank you again Shawn! More
by Edgeguy
Employees Worked With
