Hilton Head Lexus

Extraordinary Extremely customer service oriented. I accidentally arrived one day early for my appointment and instead of saying “Sorry we are full”, Jeff said he w Extremely customer service oriented. I accidentally arrived one day early for my appointment and instead of saying “Sorry we are full”, Jeff said he would fit me in and even did so in a very timely manner. I can’t say enough. Can’t imagine going anywhere else. More

Repair of door actuators I have had work done on the door locks of our Lexus RX350 on 2 occasions recently. The service department has worked great for this problem and furnis I have had work done on the door locks of our Lexus RX350 on 2 occasions recently. The service department has worked great for this problem and furnished us with a loaner vehicle while parts were ordered and replaced. Thanks for a job well done! More

Expensive 120K service Service Tech was great. Would have liked to know what the $850 dollar fee associated with 120k consisted of. Almost $1700 for gives reason to pause. A Service Tech was great. Would have liked to know what the $850 dollar fee associated with 120k consisted of. Almost $1700 for gives reason to pause. Also, interior/exterior comp cleanup up was horrible! More

Very good. Everything has been fine. Two service appointments to date and good answers to tech questions. Free car washes a nice bonus. No problems. Am pleased Everything has been fine. Two service appointments to date and good answers to tech questions. Free car washes a nice bonus. No problems. Am pleased More

Thorough and friendly Our 2005 Lexus has been serviced with care since it was new. Supplied loaner car makes the service convenient. Also the personal relationships go a lo Our 2005 Lexus has been serviced with care since it was new. Supplied loaner car makes the service convenient. Also the personal relationships go a long way. More

Great, timely service Jeff is a great Rep for this dealership. The service was fast, Jeff answered every question and ended my confusion over several technical issues. Ov Jeff is a great Rep for this dealership. The service was fast, Jeff answered every question and ended my confusion over several technical issues. Overall, nicely done. More

Always great customer service I went in with a complicated trade and they made it so easy for me. Wouldn't use any other dealer. Jane Herron was very solicitous and helpful. I went in with a complicated trade and they made it so easy for me. Wouldn't use any other dealer. Jane Herron was very solicitous and helpful. More

Another Great Experience Justin has arranged for the replacement of some damaged door panels. My wife and I are very pleased with his handling of this matter. He continues to Justin has arranged for the replacement of some damaged door panels. My wife and I are very pleased with his handling of this matter. He continues to provide the highest level of customer service a Lexus owner can expect. More

Great service Service was done in a timely manner. All work was finished by the estimated time. Car was retuned to me washed and vacuumed. Service was excellent Service was done in a timely manner. All work was finished by the estimated time. Car was retuned to me washed and vacuumed. Service was excellent More

Normal service review. 10M Had issue with stain on driver seat. Service Rep engaged Service Manager in addressing the problem as stain could not be removed They agreed to conta Had issue with stain on driver seat. Service Rep engaged Service Manager in addressing the problem as stain could not be removed They agreed to contact regional rep for a solution to the problem. I received follow up call, informing me that they will replace the leather on the driver sest More