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Hilton Head Lexus

Hardeeville, SC

4.3
222 Reviews

540 New River Pkwy

Hardeeville, SC

29927

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Showing 222 reviews

May 18, 2021

Very pleasing experience....Jane was very knowledgeable and professional throughout our whole buying experience...Dealership was very impressive and the whole staff very helpful and pleasant. I was very More

by tggaulien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane “mama” Herron
May 19, 2021 -

Hilton Head Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Jane took such good care of you here at Hilton Head Lexus, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your newly purchased vehicle!

May 19, 2021 -

tggaulien responded

Our pleasure....we are still learning all the tech systems on this amazing suv...

May 14, 2021

Go no further than Hilton Head Lexus and ask for Jane. She is the ultimate salesperson who actually listens and hears what you say. Then goes above and beyond to get you what you want. She is extremely kn More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Herron
May 14, 2021 -

Hilton Head Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that Jane went the extra mile to assist with your purchase and get you into your new vehicle. Congratulations, and we hope to see you back at Hilton Head Lexus down the road!

May 06, 2021

Very friendly people, we were treated very well to a point however a soon as we committed to the purchase we were forgotten. It took over 3 hours to get the paperwork signed. The most frustrating purc More

by lgsippy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gray
May 06, 2021 -

Hilton Head Lexus responded

This is a disappointing review to read, as we are very cognizant of our customers' time and are normally able to complete the process in a very reasonable time frame. We apologize for any delays and would like to speak with you directly. Please don't hesitate to reach out to one of our sales managers. Contact: Hilton Head Lexus - 843-208-7800

May 03, 2021

Please speak with JANE HERRON. She was prompt, professional, extremely knowledgeable and honest about the vehicle that we purchased. This transaction was the BEST experience that we ever had buyi More

by Tonya Simmons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Nimphie
May 03, 2021 -

Hilton Head Lexus responded

Tonya, thank you for taking the time to leave us a review! We couldn't be happier to hear that Jane took such good care of you here at Hilton Head Lexus, and we will certainly let her know that you appreciate her help. We are proud that we earned your business, and we hope that you continue to enjoy your newly purchased vehicle!

May 02, 2021

Jane Herron is the bomb!!!Not only that she is a rock Jane Herron is the bomb!!! Not only that she is a rock star! This is my second Lexus, from Hilton Head Lexus and Jane helped me both times. She is More

by Jane fan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Herron
May 03, 2021 -

Hilton Head Lexus responded

Thank you for taking the time to review us and shout out Jane! She is a fantastic member of our team, and it is excellent to hear that she went above and beyond to assist with our purchase. Drive safely, and we will be sure to pass on the kind words! - The Hilton Head Lexus team

March 12, 2021

We have bought 5 Lexus over the years with 3 coming from our dealership at Hilton Head Lexus. We are very demanding customers for product and service and have never been more satisfied with our entire exper More

by Don Beaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cam Despres
Mar 12, 2021 -

Hilton Head Lexus responded

Don, thank you for taking the time to leave us a review! We are so glad Cam took such good care of you here at Hilton Head Lexus, and we will certainly let him know that you appreciate his help. We are proud that we earned your returning business, and we hope that you continue to enjoy your newly purchased vehicle!

March 03, 2021

This was the best car transaction we have ever had. Working remotely, Jane was fantastic. She was honest, attentative, prompt, and went over all of our options via text, calls, and emails. The trade in More

by allisonleenelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane Herron
Mar 03, 2021 -

Hilton Head Lexus responded

Allison, thank you for taking the time to leave us a review! We are so glad you had a great experience working with Jane and our team here at Hilton Head Lexus, and we will certainly pass along your kind words. We are proud that we earned your business, and we hope that you continue to enjoy your Lexus GX!

January 08, 2021

We found our salesman, Garrett Lutz, to be very professional, knowledgeable and thorough. His helpfulness and patience was greatly appreciated throughout the process and also as he explained all th More

by MG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Lutz, Richard Nimphie
Jan 11, 2021 -

Hilton Head Lexus responded

It was so kind of you to post about your experience! We want shoppers to be confident behind the wheel and we're glad to hear that Garrett took the time to explain all the features of your vehicle. On behalf of all of us at Hilton Head Lexus, congrats, and safe travels!

January 04, 2021

I am very disappointed I can not give 4 stars. I purchased two vehicles within a few weeks from this dealership. 1st thing - -they withdrew the amount I purchased from the bank TWICE!!! 2nd thing More

by DOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walter, Evan
Jan 05, 2021 -

Hilton Head Lexus responded

Upon looking into this, we found that you went to two different banks which subsequently both sent us wire transfer payments. I would like to clarify that we cannot withdraw money from anyone's bank account. The registration was delayed due to not receiving your business information from you as requested. We would be happy to look into the service light issue but would require additional details. Thank you for your business. Richard Nimphie, General Manager

Jan 05, 2021 -

DOC responded

Please reach out to your Service Manage and reach the issue with the service light. As mentioned to you I took the vehicle to a local Lexus dealership and was told the work was not properly done. Please talk to your Service Manager and research.

December 26, 2020

Jane and Walter were great! Jane was there with me every step of the way and made a pleasant and seamless sale! They both stood by there word regarding the sale and maintained a no pressure atmosphere! Lanc More

by tekirby58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane, Walter, Lance
Dec 28, 2020 -

Hilton Head Lexus responded

Thank you for taking the time to leave us a review! We are so glad Jane, Walter, and Lance all took such good care of you here at Hilton Head Lexus, and we will be sure to pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!