Hilton Head Lexus

This was our first visit ever to a Lexus dealership with interest in buying a new car. The staff immediately impressed us with a warm welcome and continued every step of the way to go above and beyond our e interest in buying a new car. The staff immediately impressed us with a warm welcome and continued every step of the way to go above and beyond our expectations! Sina was our fabulous sales agent, then Phil & Walter with our trade then eventually when we decided to purchase, Matt in finance and Key with our vehicle orientation. It was an exceptional experience and one that rates at the top of our many car buying experiences! More

Saw the car initialy on cars. com. Then went to dealer website for more info. Called dealership and made deposit to hold for the 1300-mile trip there. Sent pics of trade-in that I com. Then went to dealer website for more info. Called dealership and made deposit to hold for the 1300-mile trip there. Sent pics of trade-in that I would drive there. They sent back prelim. sales agreement with estimated trade-in value AND their "REQUIRED" inclusion of an "Environmental Fee" (7-year int/ext protection plan) by "RoadVantage", which WAS NOT DISCLOSED 4 HOURS PRIOR, WHEN I PAID THE $500 DEPOSIT. This fee is also not disclosed on cars.com or Hilton Head Lexus website. I arrived 3 days later at the dealership with my trade, a 2007 Camry LE 4 cyl with 136,400 miles, for the actual trade value. I DID NOT try bargaining in any way on the new car. The rep looked at the car, but did not even drive it and would not change the estimated value. They also would not delete the Environmental Fee which I vehemently opposed. I then searched for, and found an area auto dealer to buy my trade outright for TWICE the HHL trade-in offer. So, point #1: They attempted to take unfair advantage of the trade-in situation (over-the-barrel, I told them). Point #2: They forced acceptance of the unwanted Environmental Fee, which was not disclosed at the point of initial contract in the form of the deposit paid. At the very least this tactic is unethical and at most, is potentially illegal. I give them one star since I found the Lexus ES300h to be incredibly amazing on the 1375-mile trip back home. More

My current experience with the dealership is not the greatest! It's almost a month out and I have yet to take delivery of the vehicle. In no means was the customer service bad at all but began once an i greatest! It's almost a month out and I have yet to take delivery of the vehicle. In no means was the customer service bad at all but began once an issue was discovered with the vehicle. Jane Herron did very well and everything was passed over to the manager, Joshua Maxstead. There were minor issues discovered upon test driving the vehicle that were agreed upon being fixed (driver seat not able to move (possible motor issue) and spark plugs, coil, and possible brake caliper sticking) and the deal was done. After leaving the vehicle a day or two later about the 7th cylinder misfiring. My mechanic spoke with them and advised that all lifters would need to be changed and not just one. At this point, I feel that the vehicle wasn't thoroughly inspected in its entirety. When I was called to pick up the vehicle (waiting for over an hour) I discovered the "ticking" sound that wasn't present during the initial test drive. This is when Josh took over and it has been xxxx ever since. My trade in vehicle was gone by this time and I felt even more skeptical. It's been a lot of back and forth, Josh not being transparent with higher authority, and making me feel compelled that I have to keep the vehicle. I reached out to the CEO who in turn directed me to the GM. I've spoken with the General Sales Mgr who was more content and appeared to be concerned. The GM experience wasn't the same and only showed to care about what their "responsibility" was and not the customer's. There is a process for this contract to be "unwinded" but of course the dealership isn't going to make it an option. I have located the trade in vehicle, selling $10K more than the trade in value, and over $3K more than the sticker price when I brought it. I wont get another vehicle from the sister lots if there is nothing of interest there. Everyone seems to be more concerned about money being gathered from the sale and not the concept of morals and character. There is a UDAP law circling all the events that transpired. No one wants to be stuck paying for something they are not comfortable with and so much xxxx has transpired!! At the end of the day, it's not about what can't be done but what doesn't want to be done! This has been the worst car shopping experience I've ever had! More

Bought a car unseen with the help of Jane From Hilton Head Lexus! Soooooo happy that I found them! Professional and honest! Great experience!I would highly recommend this dealership! Head Lexus! Soooooo happy that I found them! Professional and honest! Great experience!I would highly recommend this dealership! More

Met expectations. Reviewed a number of considerations. No hurry for a quick sale. Answered all questions to deliver a good deal with a totally desirable new Lexus.Jane did a good job. hurry for a quick sale. Answered all questions to deliver a good deal with a totally desirable new Lexus.Jane did a good job. More

Our experience with this dealership was great. We actually drove past Charleston Lexus to Hilton Head Lexus from Myrtle Beach to make our purchase because of Jane Herron. We spoke through email and p actually drove past Charleston Lexus to Hilton Head Lexus from Myrtle Beach to make our purchase because of Jane Herron. We spoke through email and phone about our trade and the car we were looking to buy. We arrived at the dealership in the morning and were greeted by all of the staff we encountered. Maria Horan went over all of the details with us before Jane finalized everything with us. She then handed us off to Ben Gray in finance who was very professional while finishing up our paperwork. Jane then spent an hour or so going over all of the features of the car with my wife before we left. We will definitely be back for our next purchase and would recommend them to everyone. More

Scott Herrin, General Sales Manager, referred me to Jane Herron, Master Certified Business Development Manager to administer the trade of my 2014 Lexus ES350 for my new 2021 Lexus NX300h. Right from good mo Herron, Master Certified Business Development Manager to administer the trade of my 2014 Lexus ES350 for my new 2021 Lexus NX300h. Right from good morning, everything transactionally and vehicularly was handled in a professional and thorough manner. That's why I do business with Hilton Head Lexus since 2017. They're the best, and so is the top notch service department. More

Great experience! Entire staff was very friendly and Lee Ingraham was very knowledgeable and helpful. The entire experience was seamless and faster than other dealerships. Ingraham was very knowledgeable and helpful. The entire experience was seamless and faster than other dealerships. More

My car buying experience at Hilton Head Lexus has been nothing short of exceptional. I cannot say enough about Jane Herron. She is friendly, very knowledgeable, and very professional. I have obtained 3 ve nothing short of exceptional. I cannot say enough about Jane Herron. She is friendly, very knowledgeable, and very professional. I have obtained 3 vehicles from Hilton Head Lexus with Jane Herron's assistance, and each experience has been nothing short of exceptional. I would definitely recommend Hilton Head Lexus for anyone desiring to purchase a new vehicle and Jane Herron will be my Number 1 pick!! Thanks, Jane!! In addition, I would like to thank Benjamin Gray for the ease in completing my purchasing documentation. Top-Notch! More