Hilton Head Lexus

Hilton Head Lexus Great experience as always! Kristen is so helpful and professional. Having the loaner car makes the experience painless. If I don't have errands tha Great experience as always! Kristen is so helpful and professional. Having the loaner car makes the experience painless. If I don't have errands that I need to run, having the massage chairs at my disposal is another great touch. More

My Lexus Everyone at this dealership is kind and knowledgeable!! They explain all that needs to be done and why. They don't pressure you. This dealershi Everyone at this dealership is kind and knowledgeable!! They explain all that needs to be done and why. They don't pressure you. This dealership place is also very clean and pretty. More

Disappointed with service department Our Lexus has a recall for Takata air bag AND a recall for dashboard issues. A person in the service department put the car on a 'waiting' list months Our Lexus has a recall for Takata air bag AND a recall for dashboard issues. A person in the service department put the car on a 'waiting' list months ago and we have not been called. I stopped at the dealership for a tire issue today and found out Takata airbags have been available. It's disappointing that the service department did not call to let us know airbags were available and to set up an appointment to have one installed. Met with Kirsten Rismiller about the tire and she immediately had the tires checked and found we have a tire sensor issue. As she was entering the order for the sensor into the computer, I mentioned the airbag issue. She included the airbag in the order. I am grateful to her for her prompt response and follow through. Still waiting for the dashboard to be manufactured and shipped. I realize this is not the fault of Hilton Head Lexus, but I do hope we will be notified when one is available. More

Always a pleasure to work with Justin. I like being greeted with a smile. With 108k miles on my car, I know it's in good hands. Justin is very mindful of my time, always pleasant. And re I like being greeted with a smile. With 108k miles on my car, I know it's in good hands. Justin is very mindful of my time, always pleasant. And ready with a loaner when the service is longer. I will always return to HH Lexus! More

Quality service The service at the Hilton Head Lexus IS 5 star. The work was completed in the time that James had indicated. Timing of service appointments can be fru The service at the Hilton Head Lexus IS 5 star. The work was completed in the time that James had indicated. Timing of service appointments can be frustrating if you have to wait. I was pleased. More

Great service Great people and great service. Very polite, courteous and responsive. The dealership waiting area was extremely clean, chairs comfortable and refresh Great people and great service. Very polite, courteous and responsive. The dealership waiting area was extremely clean, chairs comfortable and refreshments were great as well. More

Courtesy pick up with loaner made this service easier for me If the loaner had been on time it would have been a total 5 star rating- I had to be at a meeting, so was delayed; ended up passing the loaner- would If the loaner had been on time it would have been a total 5 star rating- I had to be at a meeting, so was delayed; ended up passing the loaner- would have liked to test drive. More