Hilton Head Honda
Bluffton, SC
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I have been to the service center 2 times for a popping noise in the front end of my Honda Pilot. First time I was told they can't find the problem. If is happens again just come by. The second time, I noise in the front end of my Honda Pilot. First time I was told they can't find the problem. If is happens again just come by. The second time, I was told I needed a new strut, so I replaced both. 45 minutes after driving with $926 worth of struts and labor, the popping is back and worse. I don't feel safe driving my Honda. I don't feel I should have to spend money, when the problem can't seem to be identified. I don't have time to sit in the service department and get "let's try replacing this". Sent and e-mail last week, and still no reponse. I'm sure if I go in this weekend, I'll get the 'let us take a look' answer. More
Great dealership. Friendly, helpful, professional employees. Excellent service personnel. Prompt and honest service. Great waiting area. Highly recommend Hilton Head Honda for sales and service. employees. Excellent service personnel. Prompt and honest service. Great waiting area. Highly recommend Hilton Head Honda for sales and service. More
Hilton Head Honda is a very professional,organized, and responsive dealership. Tyrone Phillips was great to work with and his follow-up since our recent purchase has been exceptional. We are very pleased responsive dealership. Tyrone Phillips was great to work with and his follow-up since our recent purchase has been exceptional. We are very pleased with Honda CRV-ELX and our overall experience with him and other staff at the dealership was wonderful from start to finish. More
The service was fine on 11/15/13, except for one issue. After an extremely windy storm just prior to my appointment at your dealership,I found the dip stick for transmission fluid entangled with my windshi After an extremely windy storm just prior to my appointment at your dealership,I found the dip stick for transmission fluid entangled with my windshield wipers. I could not find where the dipstick should be inserted and brought it in for my service. The hood had not been opened since my last service. The dipstick was probably laying on something under the hood and ended up in the windshield wipers. I have been told that any impurity in the transmission fluid is not a good thing, and it should have been replaced. Please let me know what your service department thinks. Dr. Robert Leff 6 Bridgetown Rd. Hilton Head, S.C. 843-7859875 More
Rick was very attentive to my needs and treated me well. The work done on my car was excellent and you can't even tell anything was damaged in the first place. The time it took to work on my vehicle was ve The work done on my car was excellent and you can't even tell anything was damaged in the first place. The time it took to work on my vehicle was very quick and I felt that I was well taken care of at Hilton Head Honda. More
Tony and Evans on the Sales part of our purchase were very helpful and found our Odyssey Elite for us. Shawn walked us through the options for financing as well as additional vehicle protection options very helpful and found our Odyssey Elite for us. Shawn walked us through the options for financing as well as additional vehicle protection options. Rick took care of a last minute addition of a Nitrogen fill for our ties promptly and we were on our way out of Hilton Head Honda in exactly the vehicle we wanted and has a unbelievably GREAT !!!! experience . More
Tracy did a superb job in identifying the problem with our Honda Odyssey Navigation System and ordered the part to fix the system. Tracy said the part would be in within two days and that he would call us our Honda Odyssey Navigation System and ordered the part to fix the system. Tracy said the part would be in within two days and that he would call us. True to his word the part was in within the two days and when Tracy called to tell us the part was available we made an appointment to take the Odyssey in for the repair the next day. We asked Tracy how long it would take for the repair he estimated it would be about one hour. When we arrived for our appointment Tracy and his team took us on time and completed the work in 55minutes. Fantastic service in a Friendly enviroment More
The only dissatifier (and it applies to all the dealers I visited) is you don't get a good deal on first brush. After initial quotes, the dealers got in a pricing war. Unfortunately, in most cases, buying visited) is you don't get a good deal on first brush. After initial quotes, the dealers got in a pricing war. Unfortunately, in most cases, buying a new car is a hassle. I have only had one experience in buying a new car that a dealer gave me his best offer day one. I had checked other dealers to know that. If you only visit one dealer, you will not know the value of the offer. More
Jason is always very helpful, friendly, able to answer any questions I have. I know that my car will receive his attention while it is at the service center. He always follows up on repairs and I can de any questions I have. I know that my car will receive his attention while it is at the service center. He always follows up on repairs and I can depend on his recommendations. I totally appreciate his honesty and personality. He is a great representative to this dealership and Honda. Thank you Jason for your commitment to us, the customer. Roger Bennett More
I came in unannounced with a wheel bearing problem. I came in unannounced with a wheel bearing problem. The service I received was exceptional and the work done took care of my problem. I could not I came in unannounced with a wheel bearing problem. The service I received was exceptional and the work done took care of my problem. I could not ask for anything better. Also, the donuts where good. Thank you for a great job. Dan Sweeney More