Hilton Head Honda

After many not so pleasant visits with another local Honda dealer, I decided to give HH Honda a try. Rick Jackson has been more than helpful each time I've had to come in for service. Lately, I've mad Honda dealer, I decided to give HH Honda a try. Rick Jackson has been more than helpful each time I've had to come in for service. Lately, I've made several trips!! I will never go to another dealer for service. August 2013, I bought new tires for my '05 Odyssey Touring. (not a cheap purchase) Two days after I got them, I picked up a screw/screwdriver/bit/etc and had a flat tire. It was a Sunday, so no one was open. I aired it up Monday morning and drove to my local dealer, not wanting to damage the tire by driving a further distance to HH Honda. I waited an hour, just for the service tech to come out and tell me that "he didn't have a pax certified technician that could work on my van". Well, this infuriated me. Any good service tech should know 1) Odyssey's with original rims have pax tires 2) a certified technician is needed 3) who he has working that day and if any of them are, in fact, certified. No... I wasted an hour. AND when I asked for my keys, was told that "when we tested your battery, it shows that it needs to be replaced". Wait a minute... I wasn't there to have my battery checked. I was told that it wouldn't crank when the tech went to drive it into the garage. Funny, I drove it to the dealership just fine! I asked for my keys again, and was told "there will be no charge for today". I just laughed. They jumped it off for me, I got in my van, called HH Honda, and told Jason Carlson about the situation and that I was on my way. I drove my van to HH Honda and in about an hour, was back on the road again. Being a female, it seems that we get taken advantage of sometimes in situations like these. I have never felt like that at Hilton Head Honda. I drive up, Rick knows my name, what year/make I drive and what college football team I pull for. Now, perhaps you think that means I'm there too much... I think that its just excellent customer service. This is just one of the many reasons that I'll continue to be loyal to HH Honda. More

Jim Sofias is an excellent car salesman, he went over and beyond to make sure our experience at Hilton Head Honda was the very best. He is knowledgeable, friendly and ranks number one for the best customer s beyond to make sure our experience at Hilton Head Honda was the very best. He is knowledgeable, friendly and ranks number one for the best customer service that we have ever experienced at a dealership. Our entire car buying process with Jim was positive, uplifting, and most importantly, enjoyable. Hilton Head Honda had a very relaxed and non-pressured atmosphere which sets them a part as a quality dealer. I cannot say enough good things about this dealership, it's the best in the Lowcountry and beyond! You cannot find all of the great things that Honda offers at any other dealership! We will definitely refer Jim and Hilton Head Honda to anyone looking to purchase/lease a vehicle and we wouldn't take our business anywhere else! More

It was a very pleasant experience dealing with Hilton Head Honda and their personnel . Todd Kelly handled our business in a thorough and professional manner. He really made the whole buying process a ple Head Honda and their personnel . Todd Kelly handled our business in a thorough and professional manner. He really made the whole buying process a pleasure. In addition, Shawn Lessing did a super job of unravelling some leasing complications we had with our old car. He tenaciously worked the problem and resolved it to our mutual satisfaction. Also, thanks to William Floyd for his guidance and support. He has put together a great team. By the way, Todd Kelly followed up with us a day after we picked up our car to make sure everything was to our satisfaction. Now that's what I call great customer service. This was our first experience with Hilton Head Honda and it won't be our last. Nice job guys! More

I have been to the service center 2 times for a popping noise in the front end of my Honda Pilot. First time I was told they can't find the problem. If is happens again just come by. The second time, I noise in the front end of my Honda Pilot. First time I was told they can't find the problem. If is happens again just come by. The second time, I was told I needed a new strut, so I replaced both. 45 minutes after driving with $926 worth of struts and labor, the popping is back and worse. I don't feel safe driving my Honda. I don't feel I should have to spend money, when the problem can't seem to be identified. I don't have time to sit in the service department and get "let's try replacing this". Sent and e-mail last week, and still no reponse. I'm sure if I go in this weekend, I'll get the 'let us take a look' answer. More

Great dealership. Friendly, helpful, professional employees. Excellent service personnel. Prompt and honest service. Great waiting area. Highly recommend Hilton Head Honda for sales and service. employees. Excellent service personnel. Prompt and honest service. Great waiting area. Highly recommend Hilton Head Honda for sales and service. More

Hilton Head Honda is a very professional,organized, and responsive dealership. Tyrone Phillips was great to work with and his follow-up since our recent purchase has been exceptional. We are very pleased responsive dealership. Tyrone Phillips was great to work with and his follow-up since our recent purchase has been exceptional. We are very pleased with Honda CRV-ELX and our overall experience with him and other staff at the dealership was wonderful from start to finish. More

The service was fine on 11/15/13, except for one issue. After an extremely windy storm just prior to my appointment at your dealership,I found the dip stick for transmission fluid entangled with my windshi After an extremely windy storm just prior to my appointment at your dealership,I found the dip stick for transmission fluid entangled with my windshield wipers. I could not find where the dipstick should be inserted and brought it in for my service. The hood had not been opened since my last service. The dipstick was probably laying on something under the hood and ended up in the windshield wipers. I have been told that any impurity in the transmission fluid is not a good thing, and it should have been replaced. Please let me know what your service department thinks. Dr. Robert Leff 6 Bridgetown Rd. Hilton Head, S.C. 843-7859875 More

Rick was very attentive to my needs and treated me well. The work done on my car was excellent and you can't even tell anything was damaged in the first place. The time it took to work on my vehicle was ve The work done on my car was excellent and you can't even tell anything was damaged in the first place. The time it took to work on my vehicle was very quick and I felt that I was well taken care of at Hilton Head Honda. More

Tony and Evans on the Sales part of our purchase were very helpful and found our Odyssey Elite for us. Shawn walked us through the options for financing as well as additional vehicle protection options very helpful and found our Odyssey Elite for us. Shawn walked us through the options for financing as well as additional vehicle protection options. Rick took care of a last minute addition of a Nitrogen fill for our ties promptly and we were on our way out of Hilton Head Honda in exactly the vehicle we wanted and has a unbelievably GREAT !!!! experience . More

Tracy did a superb job in identifying the problem with our Honda Odyssey Navigation System and ordered the part to fix the system. Tracy said the part would be in within two days and that he would call us our Honda Odyssey Navigation System and ordered the part to fix the system. Tracy said the part would be in within two days and that he would call us. True to his word the part was in within the two days and when Tracy called to tell us the part was available we made an appointment to take the Odyssey in for the repair the next day. We asked Tracy how long it would take for the repair he estimated it would be about one hour. When we arrived for our appointment Tracy and his team took us on time and completed the work in 55minutes. Fantastic service in a Friendly enviroment More