Hilton Head Honda

While vacationing in Hilton Head our 2013 Odyssey started having engine problems. I called the dealership, explained our situation and they promptly arranged a service appointment .,... for that very afterno having engine problems. I called the dealership, explained our situation and they promptly arranged a service appointment .,... for that very afternoon. The car was quickly diagnosed with a major engine problem. Eric was very upfront with the repair and did a great job explaining our choices. Not an easy decision. After ready all the reviews about the quality of the service department, we had them do the repairs. The repair was done on time with no upsell of any other work. The car runs great. Eric, thanks for your honesty and thanks to the service department. I wish they could move up to Pittsburgh. More

I would like to take this opportunity to recognize Hilton Head Honda for their excellent service and commitment. They stood by their word which is a rarity in today's business world. A special thanks to Ryan Head Honda for their excellent service and commitment. They stood by their word which is a rarity in today's business world. A special thanks to Ryan and A.J..I would recommend this dealership to anyone interested buying a Honda. More

I just love Sue Falisi. I received the best darn customer service today! Pls go to her! She loves her people and has bent over backwards to take care of her customers. She will stay in constant touch with yo service today! Pls go to her! She loves her people and has bent over backwards to take care of her customers. She will stay in constant touch with you with good news or bad, and with her, you don’t run the risk of falling through the cracks!! I love this lady for the way she has treated me and I won’t go to any other Service Tech! She is an asset to Hilton head Honda!!! In this business, the employees can make or break a dealership! I hope they recognize the fact that she is a gem!! Thank you so much for helping me out today and getting my car ready for an important matter tomorrow. More

Sometimes you can tell as much about a quality dealership by what they do not do in addition to the service that they do. Our very old and very high mileage Honda Odyssey completely imploded it's transmiss by what they do not do in addition to the service that they do. Our very old and very high mileage Honda Odyssey completely imploded it's transmission and died on I-95 last Thursday. We were 340 miles into our 400 mile trip from Tennessee to Hilton Head. After arranging for a tow, we called Chris Wiszowaty at Hilton Head Honda to let them know we were heading that way. We knew we'd get there after closing and were instructed to leave our key in the drop box. I met with Chris the next morning after they had a chance to look our van over. While the news was bad (More $ to fix than the van was worth) Hilton Head Honda was more than accommodating. Our van was loaded not only with all our stuff, but also had three racing kayaks on the roof rack. So the logistics of not ruining our vacation, getting to a kayak race on Saturday and getting back home were complicated. HHH's fast diagnosis allowed us to start planning, aided greatly by their offer to keep the van parked in their lot for several days while we regrouped. I must add that all this - The inspection and the storage was all at no cost to us. We were expecting a fee for all this and would have gladly paid it. Hilton Head Honda's service and helpful attitude was key to making a very difficult situation bearable. We were able to continue our vacation and managed to get all our belongings and ourselves back home. We live too far away to be a customer of Hilton Head Honda so the best we can do is review here and let anyone local know that HHH could have taken advantage of our desperate and distant situation and still been a good business. But they didn't - Instead they helped us out as quickly and professionally as possible. I would imagine that this same positive attitude will apply to HHH's local sales and service customers. So thank you Chris, Dave and Jason for helping us out - even if you consider it just doing your job. More

On a trip to North Carolina from South Florida my girlfriend and I ran into car trouble in the Hilton Head area of South Carolina. Thankfully, we were escorted by the State Trooper to the closest Hon girlfriend and I ran into car trouble in the Hilton Head area of South Carolina. Thankfully, we were escorted by the State Trooper to the closest Honda dealership which was Hilton Head Honda. When we arrived, we were greeted by Chris W. in the service department. Chris met with us and assured us he would have the car checked out as quickly as possible so we could get back on the road. After a very short wait, the service technician Kevin C. came to the waiting area to discuss his findings. Kevin was extremely knowledgeable and went above and beyond to make sure that we were back on the road safely. Both Kevin and Chris provided their contact information should we run into any car trouble down the road. My girlfriend and I were stressed and worried that we would not make it to North Carolina and would have to cancel our vacation. Kevin and Chris immediately made us feel that we were in good hands and that they would do their best to get us to our destination. In a completely unfamiliar town, we could not be more grateful for the service these two-gentleman provided and we felt the least we could do was to make sure they were recognized for their hard work and dedication to their customers. For anyone local, I highly recommend that you bring your Honda to Hilton Head Honda for future services. More

Just bought my second Honda from them thru Shawn Belz. Outstanding customer centric approach no matter what department or person I spoke with. Very straight forward no nonsense answers to anything I asked Outstanding customer centric approach no matter what department or person I spoke with. Very straight forward no nonsense answers to anything I asked. Just the facts and if the information I needed was not known to the person I asked they found someone in house who did in very short order. Service to my first Honda was excellent, professional, and always on time. More

Excellent service. Sales associate Jerome spot on. Pressure free, personable, professional, knowledgeable and easy to talk to. A great asset to HHH. Mike and Rose Pressure free, personable, professional, knowledgeable and easy to talk to. A great asset to HHH. Mike and Rose More

This service department is an industry leader, hands down the best experience. I have been getting my Honda serviced here for about a year now and they have been consistently great in every aspect you need the best experience. I have been getting my Honda serviced here for about a year now and they have been consistently great in every aspect you need in a service department. My advisor has been Sue and I can’t tell you how much I love working with her. I have never been persuaded into getting unnecessary replacement parts or services, and she always treats me with respect. Even when I have an appointment with her and she is busy when I get there, I am immediately greeted by another advisor which makes me feel welcome and my business is appreciated. Even if you don’t own a Honda, I would recommend this service department in a heartbeat! More

Service Advisor Eric Singleton Eric Singleton took care of my cars starter problem on my recent visit. He was very professional and made me aware of the service needed. He kept me Eric Singleton took care of my cars starter problem on my recent visit. He was very professional and made me aware of the service needed. He kept me informed as to the repair required and replaced the starter. Later that day when I had my car back, I tried to start my car and it again gave me the same starting issues. Eric asked me to return to the dealership and they gave me a car to drive since they needed to order another starter and it was a holiday. They would have to wait for the part. They replaced the starter with another new one but while doing the repair they found there was another issue to be repaired. Eric stayed in touch with me through the service process. This is my 3rd Honda Accord and the first time I've needed any service but it is nice to know that when I did need service it was a pleasant experience. Great job Eric. B. Callahan More

Best Customer Service and Car Purchase This was my 5th Honda with Hilton Head Honda. I don't know how they continually improve their customer service, but they do. 100% satisfaction with This was my 5th Honda with Hilton Head Honda. I don't know how they continually improve their customer service, but they do. 100% satisfaction with the entire team at this dealership. Special thanks to Andy Place and Ryan Walline....thank you Hilton Head Honda! More