Hilton Head Honda

It was easy to get a prompt appointment. There was no wait to meet my service advisor and the service was done in less time than I expected. The car was washed after the service. In sum it w There was no wait to meet my service advisor and the service was done in less time than I expected. The car was washed after the service. In sum it was perfect. Kudos to Eric my service advisor. More

Good up to date process . Never received shuttle but done in the time quoted. Thank you Never received shuttle but done in the time quoted. Thank you More

Picked up a screw in my tire that was actively leaking air. I was less than a mile from Hilton Head Honda and called them as I pulled in. Kevin was phenomenal, got me checked in, and had my tire repaired air. I was less than a mile from Hilton Head Honda and called them as I pulled in. Kevin was phenomenal, got me checked in, and had my tire repaired within an hour. Excellent service! More

Excellent customer service. Requested work done on time in a very professional manner. No issues. Requested work done on time in a very professional manner. No issues. More

Hilton Head Honda’s excellent customer service throughout the dealership from knowledgeable and friendly sales and finance to the thorough servicemen who take the time to explain their work. We could not be the dealership from knowledgeable and friendly sales and finance to the thorough servicemen who take the time to explain their work. We could not be more pleased with them all. More

Short wait time until car was ready. Two service items completed without complications. Everything explained when car was ready. Two service items completed without complications. Everything explained when car was ready. More

Abby was reserved but nice and timely. The car was delivered on time as promised. The car was delivered on time as promised. More

Frustrating Experience at Hilton Head Honda I recently had a deeply disappointing experience at Hilton Head Honda while trying to purchase a car for my teenage daughter. After calling to inquire about an had a deeply disappointing experience at Hilton Head Honda while trying to purchase a car for my teenage daughter. After calling to inquire about an Accord, I was assured that an appointment was set and that the keys would be held until my arrival the following afternoon. However, while I was en route—driving 90 minutes—I received a text simply stating, “Accord sold.” Not only did I not receive a call or any prior notification about the car being sold, but there was also no follow-up to confirm if I was still coming in as discussed. When I communicated with the salesperson, Tim Balch about the situation, I was met with a lack of empathy. Sadly, his response that “If the car sold, it was not meant to be” felt dismissive and unprofessional. The situation escalated when the General Manager, Ryan Walline reached out to apologize after a mutual party contacted him on my behalf. He asked, “Let me make this right?” and expressed a genuine desire to regain my business. Encouraged by his words, my daughter and I decided to head back to the dealership. Upon our arrival, Mr. Walline presented us with a replacement vehicle that was indeed nicer and more appealing, which momentarily relieved my daughter’s disappointment. However, the “happy ending” was short-lived. After an hour, the General Manager returned with a CARFAX and a buyer's order that was $5,000 more than the original price we had discussed. He made no effort to negotiate or find a middle ground, which was incredibly frustrating, especially after the initial letdown. To have my daughter experience disappointment not once, but twice in such a short period was unacceptable. Poor customer service and judgment on the General Manager's part overshadowed any genuine intentions he may have had. I cannot recommend Hilton Head Honda based on this experience. More

My Service man is very thorough about the services that I need! The Dealership is convenient and very clean! need! The Dealership is convenient and very clean! More

Very pleasant staff who take good care of my Honda. Eric is knowledgeable and most importantly he is honest. Eric is knowledgeable and most importantly he is honest. More