Hilton Head Honda

Abby was reserved but nice and timely. The car was delivered on time as promised. The car was delivered on time as promised. More

Short wait time until car was ready. Two service items completed without complications. Everything explained when car was ready. Two service items completed without complications. Everything explained when car was ready. More

Frustrating Experience at Hilton Head Honda I recently had a deeply disappointing experience at Hilton Head Honda while trying to purchase a car for my teenage daughter. After calling to inquire about an had a deeply disappointing experience at Hilton Head Honda while trying to purchase a car for my teenage daughter. After calling to inquire about an Accord, I was assured that an appointment was set and that the keys would be held until my arrival the following afternoon. However, while I was en route—driving 90 minutes—I received a text simply stating, “Accord sold.” Not only did I not receive a call or any prior notification about the car being sold, but there was also no follow-up to confirm if I was still coming in as discussed. When I communicated with the salesperson, Tim Balch about the situation, I was met with a lack of empathy. Sadly, his response that “If the car sold, it was not meant to be” felt dismissive and unprofessional. The situation escalated when the General Manager, Ryan Walline reached out to apologize after a mutual party contacted him on my behalf. He asked, “Let me make this right?” and expressed a genuine desire to regain my business. Encouraged by his words, my daughter and I decided to head back to the dealership. Upon our arrival, Mr. Walline presented us with a replacement vehicle that was indeed nicer and more appealing, which momentarily relieved my daughter’s disappointment. However, the “happy ending” was short-lived. After an hour, the General Manager returned with a CARFAX and a buyer's order that was $5,000 more than the original price we had discussed. He made no effort to negotiate or find a middle ground, which was incredibly frustrating, especially after the initial letdown. To have my daughter experience disappointment not once, but twice in such a short period was unacceptable. Poor customer service and judgment on the General Manager's part overshadowed any genuine intentions he may have had. I cannot recommend Hilton Head Honda based on this experience. More

My Service man is very thorough about the services that I need! The Dealership is convenient and very clean! need! The Dealership is convenient and very clean! More

Very pleasant staff who take good care of my Honda. Eric is knowledgeable and most importantly he is honest. Eric is knowledgeable and most importantly he is honest. More

Chris immediately came up and asked how he could help us. Gave us information on the CRV in the showroom and also showed us the car we came into see. It wasn’t the color we preferred so he offered to show us Gave us information on the CRV in the showroom and also showed us the car we came into see. It wasn’t the color we preferred so he offered to show us an upgrade on the Sport. He arranged a test drive and we really liked the way the vehicle handled. Great salesman and easy to talk to! More

Hilton Head Honda is the best Honda dealer in the area. We purchased a 2025 Pilot Elite from them and they beat the offers from other dealers in the area. Our salesman Matt was down to earth and helped u We purchased a 2025 Pilot Elite from them and they beat the offers from other dealers in the area. Our salesman Matt was down to earth and helped us locate the right model/color combo. The best part of the dealership is their service department. We have our 2019 Passport with 60 K on it serviced here as well as the Pilot. Our Service Advisor John is the best service Advisor of any brand I’ve ever dealt with! He stays in touch with you via phone/email/text the day before the vehicle is scheduled and throughout the service process as well. He NEVER tries to upsell you service the vehicle doesn’t need yet, and works with you to get a fair price on the service that is done. More

I had a nail in my tire this morning when I got into myVehicle. Took my vehicle to the dealership and they were able to get me in and out within an hour. myVehicle. Took my vehicle to the dealership and they were able to get me in and out within an hour. More

It’s conveniently located it’s clean the waiting room is something I find very convenient and the personnel are wonderful something I find very convenient and the personnel are wonderful More

Visiting from PA and needed a new key fob. Called the dat before and they took care of it Immediately. Both customer service person ( Farah ) and all the Repair people were great to work wi Called the dat before and they took care of it Immediately. Both customer service person ( Farah ) and all the Repair people were great to work with. More