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Hilton Head BMW

Bluffton, SC

Overview
Reviews
Vehicles
4.9
1,033 Reviews
Call Dealership (843) 815-1501
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1230 Fording Island Rd

Bluffton, SC

29910

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Showing 1,033 reviews

June 19, 2026

Steve did a good knob of keeping me up to date. They gave me a ride on the first day then when they found a problem with the motor mounts he got me a loner cat More

by stterrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevr
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Jun 21, 2026 -

Hilton Head BMW responded

Hello, we're happy to hear you had such a positive experience with Steve! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2026

Went in for oil change. Very pleased with my new service person. Steve Griggs he was so helpful and polite. Great guy. More

by Lindaneelys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Griggs
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Jun 19, 2026 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out to us if there's anything more we can do!

June 12, 2026

Christel is always very friendly and helpfu She was proactive in calling me letting me know an early appointment was available She is professional and does an excellent job More

by agierlinggault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christel
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Jun 13, 2026 -

Hilton Head BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hilton Head BMW! If you have any further questions, please give us a call. We're always happy to help!

Jun 18, 2026 -

agierlinggault responded

Please note the employee who helped me was Kristen Rismussen at Hilton Head BMW She did an excellent job ,tentative and very professional. Thank you, Kristen

June 05, 2026

Service was great today. Casey is the absolute best!! Thank you Casey, a job well done More

by joanot3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Jun 07, 2026 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

June 05, 2026

Courteous and efficient. Communication is excellent. The best to do business with. Wait time is very good. The make every effort to get you in and out as soon as possible. More

by slwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Rismiller
Report | Print
Jun 07, 2026 -

Hilton Head BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 05, 2026

Quick, efficient, and professional work completed as promised. Staff is friendly and very responsive to questions and solutions. More

by 1tomeagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Jones
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Jun 07, 2026 -

Hilton Head BMW responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2026

Steve, my service rep, was excellent. He explained all service options and cost very clearly. More

by tbyrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 05, 2026 -

Hilton Head BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hilton Head BMW. Please don't hesitate to reach out to us if there's anything more we can do!

June 02, 2026

Service is complete and timely. Associates are knowledgeable and friendly. Amenities are comfortable and clean. Very flexible with changes to original appointment. More

by robertlricketts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen R.
Report | Print
Jun 03, 2026 -

Hilton Head BMW responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2026

I’ve always been extremely pleased with this dealership when purchasing and servicing my cars. More

by bell1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay and Brad in service
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Jun 03, 2026 -

Hilton Head BMW responded

Hello, we are so happy to read such a great review about Hilton Head BMW! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2026

Always takes longer than they say for service. It is very difficult to arrange for a loaner vehicle. More

by 123sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey
Report | Print
Jun 03, 2026 -

Hilton Head BMW responded

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with our service department. We understand that your time is valuable, and we regret that we've fallen short of your expectations regarding service completion times and loaner vehicle availability. While we strive to provide accurate time estimates and accommodate loaner requests whenever possible, we recognize that there are times when demand and unforeseen circumstances can create delays. Your comments help us identify areas where we need to improve. We appreciate you bringing these concerns to our attention and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly so we can better understand the situation and work toward a solution. Thank you for your business and for giving us the opportunity to improve. Brad Woodcock Assistant Service Manager - Hilton Head BMW 843-707-0420

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