Hilltop Nissan | Page 11

People aren't People Here If I could give 0 stars I would. My father leased close to 10 cars from this dealership over 15 years. He loved them, but when my father passed away o If I could give 0 stars I would. My father leased close to 10 cars from this dealership over 15 years. He loved them, but when my father passed away one month ago to the day, Nissan Corporate and Hilltop Nissan did not want to work with me at all.. My father passed away with 2 leased vehicles in his name. When I contacted corporate they asked me to supply documentation, a copy of the death certificate, in order to speak to me. I faxed it over and gave them 3 days before I called back to see if someone would speak with me. I contacted Nissan Corporate on Saturday 10/21/17 and I was told that they needed not only the death certificate, but also needed the will. They told me they never received the death certificate and to fax it again and the will was at the Surrogate's Court being probated. I told Nissan that I will be going to the dealership to see if someone would speak to me. When I got to the dealership, with both cars, I asked for the dealership's GM to see if he could help. I was told to speak to a person (would say gentleman here, but he was far from one) named Billy. I walked around the showroom for 5 minutes with a copy of my documentation (death certificate, account numbers, bills for the lease, power of attorney) and I stumbled into an office where a man was sitting. I asked if BIlly was there and he goes "I'm Billy what do you need." I explained my situation and just wanted to speak to someone about making this right. I wanted to give the cars back. I actually wanted to keep one of the cars or lease a new vehicle from them because they always treated my father with respect. Billy had an air about him that he was better than everyone else in the world and he could do no wrong. He told me that he was "Not Nissan" and that he was "Hilltop Nissan." They have no affiliation. I thought he would understand that a 28 year old just lost his father suddenly and unexpected and would try to help. I was completely wrong, because he decided to continue to yell at me in the middle of the showroom that there was nothing he could do. All I got was attitude from this person. It was obvious he was more concerned with selling cars and being a metal pusher than having a heart and treating people like a person. Eventually, after a 10 minute argument in front of customers he took the cars back. I will never recommend this dealership to anyone ever. If you are comfortable being treated as a number and a dollar sign this is the place for you. If you want to be treated as a person and develop a relationship I am warning you now, go somewhere else. I will never go to this dealership again. They need to go to a customer service class and maybe need to do some sort of training on how to treat customers. More

Excellent service & work, very helpful. They make it easier for me & my wife to work , we both work in NYC, knowledgeable on the product, very friendly, and always ready to work with my fami They make it easier for me & my wife to work , we both work in NYC, knowledgeable on the product, very friendly, and always ready to work with my family. We have bought three vehicles from Hiltop Nissan. More

Good Experience Just bought my 4rth Nissan from this dealer.......Tony gave me an excellent experience......no haggling no back and forth......I told him what I can a Just bought my 4rth Nissan from this dealer.......Tony gave me an excellent experience......no haggling no back and forth......I told him what I can afford a month and I was walking out with a car in 2.5 hours start to finish. More

Wonderful dealer. Just bought a new Rogue from Hilltop Nissan. Tony Rose the salesman was awesome. He was very knowledgable and so friendly. Buying a car was never so e Just bought a new Rogue from Hilltop Nissan. Tony Rose the salesman was awesome. He was very knowledgable and so friendly. Buying a car was never so easy and so much fun. I would recommend Hilltop Nissan to anyone looking to buy a Nissan. More

Peter Surdi an excellent consultant!!!!!! Our experience was exceptionally good. All the people we met there was nice and professional, it was a pleasant experience for us to be there. We boug Our experience was exceptionally good. All the people we met there was nice and professional, it was a pleasant experience for us to be there. We bough the right car for my mother in law - she is extremely happy with her 2015 Nissan Rogue. Mr. Peter you are polite, patient, professional and an excellent consultant!!!! Thank you so much for everything! When the 1st baby come...We will be back to buy the newest Nissan pathfinder!!!!! Thank you again!!!! Kathy C More

Quick and smooth Second car purshase at this dealer. Extremely happy with Pete SurdI...will purchase a third from him in 3 years--he accommodated all our needs ... Second car purshase at this dealer. Extremely happy with Pete SurdI...will purchase a third from him in 3 years--he accommodated all our needs ... More

Fantastic experience all around! I usually get stressed out about the whole car buying experience. Dean and John at Hilltop were top notch! I strongly recommend Hilltop. They have a c I usually get stressed out about the whole car buying experience. Dean and John at Hilltop were top notch! I strongly recommend Hilltop. They have a customer for life. More

Super fast and easy I enjoyed purchasing the vehicle because there was no pressure, it was super fast and easy. Salesman was an expert in what he does and that's exactly I enjoyed purchasing the vehicle because there was no pressure, it was super fast and easy. Salesman was an expert in what he does and that's exactly why I only buy my cars from this dealer. More

Great Experience Peter Surdi was the best! Pete put no pressure on me, clearly explained my options and made sure I was happy with my purchase. Now I get to enjoy my n Peter Surdi was the best! Pete put no pressure on me, clearly explained my options and made sure I was happy with my purchase. Now I get to enjoy my new Rogue! Thanks Peter Surdi & Hilltop Nissan...great job! More

Good peopke We have bought 4 Altimas here and although we didn't buy a Nissan this time Mark Harding was a great help in working with me. I recommend him to anyon We have bought 4 Altimas here and although we didn't buy a Nissan this time Mark Harding was a great help in working with me. I recommend him to anyone looking for a. Nissan More