
Hilltop Nissan
East Hanover, NJ
Filter Reviews by Keyword
By Type
Showing 171 reviews
Never has leasing a car been easier than it was with Pete. The car was perfect but it was also totally painless. Pete was patient, knowledgeable, and got me in and out of there in no time. Pete. The car was perfect but it was also totally painless. Pete was patient, knowledgeable, and got me in and out of there in no time. More
Never been treated poorly as a customer by the manager ( billy) . This place sold me a used car with a nearly dead battery and the manager has the nerve to tell me it’s not in the warranty after my salesman billy) . This place sold me a used car with a nearly dead battery and the manager has the nerve to tell me it’s not in the warranty after my salesman insured me that if anything was wrong within the car in the next 4 months it’s completely covered. So your basically telling me if the wheel alignment was broken and I got into a accident within 4 months it’s my fault ? this place is a scam. Take your business to another dealership More
Excellent I went in to buy out my leased rouge and Pete was very helpful. Got me in and out in no time...would totally recommend Hilltop.... I went in to buy out my leased rouge and Pete was very helpful. Got me in and out in no time...would totally recommend Hilltop.... More
New to the Nissan Family I have bought cars in the past but never have I had such an amazing experience. From the moment I entered the showroom I felt like a part of the fami I have bought cars in the past but never have I had such an amazing experience. From the moment I entered the showroom I felt like a part of the family. Everyone was very friendly and said hello. My friend had recommended Hilltop Nissan as she had bought her car there the year before. Peter was incredibly supportive and made the process very easy. He took the time to discuss my options and I didn't feel like I was getting a run around. Thrilled to be driving around in my new car. Thank you again for everything, Peter and Hilltop Nissan!!! More
pleasant it was a pleasant and fast transaction it was excatly what i wanted and wanted to pay gary was super friendly he knew what i wanted and made it work it was a pleasant and fast transaction it was excatly what i wanted and wanted to pay gary was super friendly he knew what i wanted and made it work More
Best service department I cannot say enough good things about Bob Maggia and Hilltop's service department. They kept my 2008 Pathfinder running for 253,000 miles and were a I cannot say enough good things about Bob Maggia and Hilltop's service department. They kept my 2008 Pathfinder running for 253,000 miles and were a major factor in my decision to stay with a Nissan product when I traded it in recently. Friendly, professional, honest; a winning combination! More
Great experience I just bought a new rogue from Rocco and couldn’t be happier. It was my best experience ever buying a car. Thank you hilltop. I just bought a new rogue from Rocco and couldn’t be happier. It was my best experience ever buying a car. Thank you hilltop. More
Airbag Replacement They took care of my problem quickly and were very polite. The representative, Tom Cardace, was excellent; he got the parts in extremely quick and was They took care of my problem quickly and were very polite. The representative, Tom Cardace, was excellent; he got the parts in extremely quick and was informative and knowledgeable. More
Amazing service. Thanks Peter. Thank you Peter Surdi for being so outgoing and helping me get the exact car I wanted. Peter was so helpful in assisting me. Great and friendly atmosp Thank you Peter Surdi for being so outgoing and helping me get the exact car I wanted. Peter was so helpful in assisting me. Great and friendly atmosphere all around. Best dealership around. The service was excellent and the employees were caring. There is such a variety to choose from. I highly recommend everyone chooses this dealership!!!!! More
Caveat Emptor Hmmm, I had read the 2 star reviews on several sites and was told by another Nissan sales rep to "be careful, they like to add things on". As I found Hmmm, I had read the 2 star reviews on several sites and was told by another Nissan sales rep to "be careful, they like to add things on". As I found out, they sure do! I really wanted to see and drive the "lightly used" (less than 3,100 miles), 2016 White Altima SV, so I went to the dealership and climbed into the car (it was unlocked) and I wasn't pestered by anybody, a few points to Hilltop for that. I went in, met Sammi, he took a copy of my license and said let's go. He seemed like a nice guy. No rush on the test drive, we drove a couple of miles, hooked a right, drove for another 1/2 mile or so took a couple of more rights and we were back at the dealership. The asking price was $15,995 and I figured another $1,800 for doc and sales tax; Sammy came in a bit high, went back to the offices, came back and it was $17,600, I signed and left a deposit, but since the car was for my wife, we had to come back Saturday. I was worried about the interest rate but we got right about what we qualified for through a local bank that they used, I gave them some points for that. We went to see the "Numbers Guy", who was polite, but I was expecting to get a slight to bad screwing and I wasn't disappointed. Final cost was $19,200 (with a double $295 charge for GAP Insurance, once on line 4D of the Retail Sales Agreement and again on the Motor Vehicle Retail order), based on my calculations, it should have been closer to $18,000 (including $189 License, $398 Doc Fees, $295 Gap Ins and Sales Tax); we took a $873 hit for a Nissan Ultimate Platinum Protection Plan that they "recommended" for damage coverage for wheels, tires, windshield patching, key replacement and paintless dent removal and the extra $295 Gap insurance. We had dickered for a while, I didn't consider it "high pressure" though, he made some adjustments here and there, but I knew that we weren't going to get out of there for much less than that. The car was certified to 4/4/2024 and 100,000 miles, only had 3,100 miles on it (leaving 32,900 and 25 months on the bumper to bumper warranty - I might buy an extension Nissan Plan from Santa Clara Nissan, they seem to have the best prices), and even though it was a "rental" (I think that they put 300 or so miles on it as a loaner, the balance of the mileage is listed as "personal lease" on Carfax), we were happy with the deal. Hilltop made their number and we made ours, so I'll give them 3 stars. The Gap Insurance at $295 was fair, at $590 it's a bit of a screw job but I've seen worse. My insurance company, NJM, doesn't offer it, but I'm glad they hit us with it, that $19,200 car is probably worth about $12,000 on a cash sale to a dealer today, maybe a bit more or a bit less. So, if you add the "double Gap" and the Platinum Plan to our $15,995, that would be $17,458 (plus tax, doc fees and license), that's probably what Car Gurus would consider a fair deal, right under their valuation of $17,669. So while I'm not disappointed, I'm not ecstatic either, but my wife is, she loves the car (so do I) and it fits within our budget. No regrets except for the double Gap, but that's life. Caveat Emptor (let the buyer beware). More