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Hillside Toyota - Service Center

Jamaica, NY

4.6
163 Reviews

163 Reviews of Hillside Toyota - Service Center

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May 03, 2024

The worst service. They didn’t fix my car window frame and for parking sensors repair estimate charged more than 500. Also, after service done they didn’t fix the prob More

by ishankulovodil1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Hillside Toyota responded

We sincerely apologize for the negative experience you had. Please contact our Manager at jaclynb@titanmotorgroup.com so we can address your concerns promptly. Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention.

December 14, 2023

Very helpful and always responding to all the questions and always on time with everything More

by jeysoncanales95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

My state inspection has expired I am unable to schedule an appointment. If I leave my car in the street I will get a ticket. Its unfair when Honda and Toyota raise the price of their vehicles stating its More

by quicksilver11355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latchman "VJ" Mathura
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Hillside Toyota responded

Thank you for sharing your concerns. We're truly sorry to hear about the challenges you're facing with scheduling an appointment for your state inspection and the difficulties you've encountered. We understand how frustrating this situation must be, especially given the circumstances with your previous vehicle. Please allow us the opportunity to address this issue directly. Could you provide us with your contact information or reach out to our customer service team at your earliest convenience? We are committed to finding a solution and ensuring you receive the service you were promised. Your feedback is important to us, and we will work diligently to resolve this matter and restore your confidence in Hillside Toyota. Thank you for bringing this to our attention, and we hope to resolve it promptly.

November 13, 2023

I had an appointment for an inspection on October 23, 2023. Marvin Bowman checked my car-in at my appointment time. He was very friendly and explained approximately how long the service would take. In More

by bwarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Hillside Toyota responded

Thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2023

Kevin Dass is one of the most knowledgeable and gracious professionals we have ever worked with when servicing a car. We had a new car that needed some attention, and he made the situation incredibly easy a More

by CarolBinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dass
Aug 26, 2023 -

Hillside Toyota responded

Hi Carol, Thank you for the kind rating. We truly think the world of you as well! We wish you many happy and safe miles in your vehicle!

June 20, 2023

First of all, Sangeeta is the best as far as the dealer side. Marvin in service is great. Honest and courteous. I came for my maintenance and was done within less than an hour and a half. I highly recommen More

by Laurenchalese.assing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sangeeta Harkisoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Hillside Toyota responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

April 15, 2023

Malvin is a true people person know his jobs and how to deal with us as a customer he go above and beyond for Toyota customers thanks malvin 10***** stars More

by Ángel1270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Hillside Toyota responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

April 03, 2023

I honestly always receive the best of service from start to finish. I’ve been helped by Kevin multiple times now and his customer service skills are consistently excellent.his very loyal and very helpful More

by nabin.adhikari40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dass
Apr 03, 2023 -

Hillside Toyota responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2023

Professional. Courteous. Efficient. Marvin Bowman explained in detail the work to be performed. Always satisfied with service at Hillside and it's service dept. More

by giu811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Hillside Toyota responded

Hi, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2022

Jamal is the best. He helped me with the beautiful car I have now. He’s supper respectful and very professional. Couldn’t have asked for a better dealer. Thank you so m More

by Yvonnette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Bankson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Dennison
Sep 28, 2022 -

Hillside Toyota responded

Thank you so much for the amazing rating and review! We are thrilled to see this, and truly honored to serve you! We wish you all the best!

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