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Hillside Toyota - Service Center

Jamaica, NY

4.6
163 Reviews
Call Service Center (917) 781-2101

163 Reviews of Hillside Toyota - Service Center

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August 31, 2024

I text initially thought that was a bot. Then she call me back and confirm my appointment right away. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Hillside Toyota responded

Thank you for sharing your experience! We understand how it might have felt like a bot at first, but we're glad our team could quickly follow up with a personal touch and confirm your appointment. We’re committed to providing prompt and genuine service, and it’s great to hear we met your expectations. If you need anything else, feel free to reach out!

August 29, 2024

Mr Chandler was polite and respectful. He explained what was going to happen and showed me the waiting room was. When completed he explained everything to me More

by mpguttman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Hillside Toyota responded

Thank you for sharing your experience! We're glad to hear that Mr. Chandler provided you with polite and respectful service, and that he kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future!

August 29, 2024

Hillside Toyota is an excellent Service Dealer that employs professional personnel similar to The Receptionist Mr. Marvin Bowman who provided me with outstanding customer service when I got my Toyota More

by alleyneata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Chandler
Report | Print
Aug 29, 2024 -

Hillside Toyota responded

Thank you for your kind words and for choosing Hillside Toyota for your service needs! We're delighted to hear that Mr. Marvin Bowman provided you with outstanding customer service during your recent visit. It’s great to know that our professional team met your expectations. We appreciate your feedback and look forward to serving you and your Toyota Camry again in the future!

August 22, 2024

Neechi (sorry if I spelled wrong) was welcoming, lighthearted and descriptive about the information I needed to know. Was not pushy and understood the high cost of the repair I may need to do. Gave More

by SilverCamry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latchman "VJ" Mathura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dass, Siara Martinez, Anil Kissoon, Emily Gonzalez
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Aug 22, 2024 -

Hillside Toyota responded

Thank you for your positive feedback! We're glad to hear that Nishi (I believe this is the correct spelling) provided such a welcoming and helpful experience. We strive to offer clear information without being pushy, especially when it comes to potentially costly repairs. We appreciate your understanding about the slight delay with valet pickup and are pleased you enjoyed our facility. Your satisfaction is important to us, and we're happy we could assist you effectively.

August 21, 2024

Excellent service and professionalism. Car is ready when they say and the work has kept my car on the road 17 years. More

by Jpullen48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Hillside Toyota responded

Thank you for sharing your experience with us! We’re thrilled to hear that our service and professionalism have kept your car running smoothly for 17 years. It's our goal to always meet our promises and provide reliable work, so your feedback truly means a lot to us. We're honored to have played a part in your car’s longevity and look forward to continuing to serve you in the years to come!

August 21, 2024

Very professional and willing to help anytime. I’m with Toyota care for almost a year and it a pleasure to have easy schedule access. More

by domlande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Haque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Hillside Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Toyota Care and that our team has been able to provide the professional and helpful service you deserve. We're glad that the easy scheduling access has made your experience even better. We're here to assist you anytime, and we look forward to continuing to serve you!

August 21, 2024

The dealership was incredibly clean and the staff members were pleasant and helpful. Overall, I had a good experience. More

by mstraceywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Hillside Toyota responded

Thank you so much for the kind words! We are thrilled to hear that you had a positive experience at our dealership. Providing a clean, welcoming environment and delivering excellent customer service are top priorities for us. We strive to make the car buying process as smooth and enjoyable as possible for all of our customers. Your feedback lets us know that we are succeeding in our mission. We appreciate you taking the time to share your thoughts - it means a lot to our team. We look forward to assisting you with any future automotive needs you may have. Thank you again for your business and for the great review!

August 20, 2024

I had a chirping issue and they did a full inspection for free and test drove it with me. No issues quick in and out More

by dtan04
Recommend Dealer
Yes
Employees Worked With
Latchman "VJ" Mathura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal Torres
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Aug 20, 2024 -

Hillside Toyota responded

Thank you for sharing your experience! We're glad we could quickly address the chirping issue and provide a thorough inspection. It's great to hear that the process was smooth and efficient for you. If you ever need anything else, don't hesitate to reach out. We're here to help!

August 08, 2024

Very friendly and always helpful in every possible way Gets appointment to fix your own schedule More

by Angelbabe2021P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Dass
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Aug 08, 2024 -

Hillside Toyota responded

Thank you so much for your kind words, Angel! We're thrilled to hear that you found our team friendly and helpful. We always strive to accommodate your schedule, so it's great to know that we've been able to assist you in finding convenient appointment times. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out!

August 06, 2024

Mr. Baker was very patient and explained the condition and repairs made to our vehicle clearly. We were contacted as soon as our vehicle was ready and kindly recieved a rental (insurance paid) to use duri More

by jalade701
Recommend Dealer
Yes
Employees Worked With
Kevin Baker, Emily Gonzalez
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Aug 06, 2024 -

Hillside Toyota responded

Thank you so much for your kind words and feedback! We're thrilled to hear that Mr. Baker provided you with exceptional service and clear communication about your vehicle's condition and repairs. It's great to know you found the process convenient and appreciated the rental car during the short time your vehicle was in the shop. We will definitely pass on your praise to Mr. Baker and recognize his outstanding efforts. If there's anything else we can do for you, please let us know. Thank you for choosing us, and we look forward to serving you again in the future!

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