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166 Reviews of Hillside Toyota - Service Center
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June 29, 2021
Very helpful, outgoing service, extremely efficient and fast as well. It was a very friendly service area, made sure I knew what was going on. fast as well. It was a very friendly service area, made sure I knew what was going on. More
by Mohammed
Employees Worked With
June 29, 2021
We took our car here for years for routine maintenance and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem wit and service but we'll never return after our most recent experience. The long and short of the story is that we were having a maintenance problem with the vehicle, took it to Hillside and were charged $300 for an incorrect and sloppy diagnosis. The diagnosis made no sense to me and I consulted with other mechanics who concurred that Hillside must have made a mistake or simply not done a thorough job. Hillside wanted to charge $3000 for the repair. Even if their diagnosis was correct (and it wasn't), I received a quote for the same repair from another Toyota Dealership for literally one third of the price. I ended up driving two hours to take the car to the Toyota Dealership where we originally bought the vehicle. They provided the correct diagnosis, charged only $150 for the diagnostic fee and provided an estimate that was less than one half of what Hillside wanted to charge. I have no doubt that Hillside would have charged us $3k to fix a part that did not need to be fixed and then would have charged an additional $3k to fix the part that actually needed to be repaired! In addition to this terribly incompetent service, Hillside's technicians also created new problems with the vehicle that didn't exist before we took it to their shop. My emails and calls to Ravi (manager of the service departmen)t went unanswered. All of this to say, avoid this place at any cost, or it will very likely cost you. I'm not sure if they've always been this terrible or if the pandemic has turned them into scammers. Either way, their current business practices are corrupt and fraudulent. More
by sociologik
Employees Worked With
June 28, 2021
Kevin Dass was excellent.His patience and receptiveness made me happy that he took care of me. I will look for him again, the next time I come in. Sincerely, Yehuda Z.Grabie made me happy that he took care of me. I will look for him again, the next time I come in. Sincerely, Yehuda Z.Grabie More
by yehudagrabie1234
Employees Worked With
Kevin Dass
June 28, 2021
VJ is very personable and upfront, always listening to my concerns and gave me honest advice without judgement. concerns and gave me honest advice without judgement. More
by ltgoff
Employees Worked With
June 27, 2021
Had the pleasure of meeting and interacting with VJ at the service center on my visit there twice.. His mannerism and professionalism was very outstanding. Hoping to do business with him in the future. I the service center on my visit there twice.. His mannerism and professionalism was very outstanding. Hoping to do business with him in the future. I highly recommend him should you visit Toyota service center. More
by amwilliams470
June 25, 2021
The service was amazing, thank you VJ for all your help; appreciate you. appreciate you. More
by imran4791
Employees Worked With
June 25, 2021
Kevin Is Very Professional and knowledgeable. Arrived 1Hr early and he managed to get car in and out in no time. early and he managed to get car in and out in no time. More
by bigi1025
June 24, 2021
Great customer service and customer care VJ very professional service professional service More
by ft1832005
Employees Worked With
