Hillside Toyota - Service Center

This would be a 1 star review if not for the diligent recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately requi recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately required a warranty replacement of the steering column. I was advised a 2 month wait time for a backorder from Japan and provided a loaner. A week later I was advised the part had come early and repairs were completed. During a test drive after the repairs I immediately noticed static ABS and traction control lights on the dash and a non functioning track mode switch. When brought back to the dealership I was advised that not only was there no road test performed after the repair, there was a also replacement of the steering angle sensor which was installed incorrectly causing the issues. The vehicle was also parked a block and a half away from the service center and left unmonitored and outside of camera range. With all issues brought up I was informed they would be corrected. On my second pickup attempt the vehicle was now parked a block away on the other side of the service center, however now had damage on the rear bumper from what appeared to be a parking incident as well as loose wires dangling from the steering column directly in front of the gas pedal. The service center advised me this would be corrected as well and apologized again for their incompetence. On the third pickup attempt the wires and rear bumper damage was addressed, however there was now a unremovable white residue on the textured lower portion of the rear bumper and significant dirt/dust left on the interior of the vehicle. After bringing up these issues to the manager, more apologies were made and I was advised that they would make every effort to finally get the repairs right. On the fourth pickup attempt the vehicle was finally clean and in a condition that was to be expected of a dealership warranty repair. I did have to make another return to the service center for a steering alignment since the steering wheel was significantly out of position. This time the staff and management was very gracious, performing two alignments to ensure all measurements were within tolerance and even allowing me to inspect the second alignment process. While the entirety if the service experience was substandard and extremely frustrating, I believe one extra star was deserved for the efforts made to correct the issues caused. The management team also took responsibility for the poor service and made the efforts to improve the performance of their staff/ensure the repairs were adequate. More

Marvin went over and beyond with professionalism. I would come back just because of him. I would come back just because of him. More

Excellent experience. Marvin was more than professional. I will be returning because of his great service. Marvin was more than professional. I will be returning because of his great service. More

Marvin is great helping my car service. Service manager Ravi is very helpful. Nice new location. Service manager Ravi is very helpful. Nice new location. More

Great service. nice convenient place and fast service. courtesy compliment tea coffee Bathroom are clean nice nice convenient place and fast service. courtesy compliment tea coffee Bathroom are clean nice More

I would like to give Toyota Hillside Marvin a special thank you. I appreciate the hard work and time they take with me and my car whenever I come. thank you. I appreciate the hard work and time they take with me and my car whenever I come. More

Professional, courteous & efficient. Great service yesterday from Marvin & the team at Hillside. Comfortable, clean large waiting area. Great service yesterday from Marvin & the team at Hillside. Comfortable, clean large waiting area. More

Marvin bowman is xxxx of a guy. He is funny and treated me very well. He is funny and treated me very well. More

Marvin Bowman, the absolute best! ! Place is clean, in and out in no time. Overall 10/10 experience. ! Place is clean, in and out in no time. Overall 10/10 experience. More

I’m happy for hillside Toyota service Annamarie sasso did a great job thanks alls a great job thanks alls More