Hillside Toyota

The worst dealership in New York. I have owned Toyotas since 1982. I dealt with "Lee"s" Toyota since 1995. Now that they are called "Hillside" Toyota, their service has gone DOWN the H I have owned Toyotas since 1982. I dealt with "Lee"s" Toyota since 1995. Now that they are called "Hillside" Toyota, their service has gone DOWN the Hillside! Leased my last 2 Rav4s with Lee's and then Hillside. The last lease in 2016 was a nightmare. What sort of dealership wants you to drive a new car off the lot WITHOUT the temporary registration because they accidentally locked it in a draw and expects you to come back to pick it up the next day? They asked if I had private parking and if so it would be okay, “just don’t park it on the street.” I didn't accept that so I had to wait for them to go back to the warehouse and get my old car back, stick the old registration back in the window and have me return in 2 days to pick up the new car. I started the process of picking up the new car at 1:30 in the afternoon on the so-called day of delivery and left the dealership that evening at 8:55pm (5 minutes before closing) with my same old car. Had to return in 2 days to pick up the new car because they had not put the mudguards or side door moldings on the car that I was paying extra for at the time of delivery. Based on this experience I knew that at the end of my lease in 2019 I would not do business with this dealership. Thus, I returned the 2016 Rav4 in May of 2019, a month early. Lease agreement done. Or so I thought! I get a call in July advising me that my lease was “expiring” and they wanted to know what I planned to do with the car. Now I’m nervous that I gave my car to a dealer (whose name I shall withhold in this review but will be passed on to the General Manager) who did not process my return and maybe stole the car! They “double checked” called and assured me that all the paperwork was taken care of and my lease had been closed out. Guess what? That didn’t seem to be the case because I received another call 2 weeks later asking when I was planning to turn in the car. Here we go again, “I turned in the car last month! Please update your records.” Tonight, I received a call: “We’re calling to remind you that the lease on your 2016 RAV4 is “EXPIRING”. Expiring? It expired June 28, 2019 and this is October 10, 2019. I gave the car back to you in May!!! What is going on in your dealership? Does anybody know what they are doing. You interrupted my evening (7:05pm) to ask about a car I gave you 5 months earlier. I asked to speak to a manager. I was told that Ramon would call me back after he came from the “bathroom”. That was very unprofessional! TMI! All your receptionist had to say was that he stepped away from his desk. I don’t need to know that he went to peeeeeeeee. He never called me back. I guess the receptionist told him how “pissed” I was. I guess his thinking is “why call her back, she is no longer a customer”. Evidently, I seem to be a customer for “LIFE” whether I own a Toyota or not because you sure keep calling me. YOU CAN’T MAKE THIS STUFF UP! I’m taking this to the top. Is this descriptive enough? More

Excellent experience with agent Jimmy acosta I had a great experience with sales executive Jimmy Acosta very knowledgeable of product I will recommend Jimmy and Hillside to everyone out there loo I had a great experience with sales executive Jimmy Acosta very knowledgeable of product I will recommend Jimmy and Hillside to everyone out there looking to buy a car. More

Amazing experience Very good experience with my salesperson Jordi Endara is my third purchase and like always is a pleasure to do business with hillside toyota will be b Very good experience with my salesperson Jordi Endara is my third purchase and like always is a pleasure to do business with hillside toyota will be back for my 4th car More

Mr. Nazim Chowdhury, Thank you !!! Mr. Nazim Chowdhury, thank you for the excellent experience with me and my father, especially om respecting us and able to give us the perfect price Mr. Nazim Chowdhury, thank you for the excellent experience with me and my father, especially om respecting us and able to give us the perfect price for our New Toyota RAV4, I will always recommend this dealership to my friends, because your customer service is very nice, and listens to all of its customer demands. Thank you for helping buy our new car. More

First Car Mike from Hillside Toyota made my experience a pleasant one to remember. Excellent Customer Service!!! I felt comfortable and most importantly I felt Mike from Hillside Toyota made my experience a pleasant one to remember. Excellent Customer Service!!! I felt comfortable and most importantly I felt as if I could trust them. More

I have very worst experience with Finance Manager Without mentioned anything Finance Manager added 75000 mileage contract with my contract. And due to this reason, I have to pay extra $2000... for wha Without mentioned anything Finance Manager added 75000 mileage contract with my contract. And due to this reason, I have to pay extra $2000... for what??? More

Scam with wrong info I bought my Toyota Camry 2018 from this place. As Anis Chowdhury from my community i prefer his help. But this guy scam me with all additional service I bought my Toyota Camry 2018 from this place. As Anis Chowdhury from my community i prefer his help. But this guy scam me with all additional services which i didn't wanted. Now i am trying to cancel all extra services and he is not helping me out at all. Representatives always thinks about their benefits by giving us big D.... More

Didn’t keep promoting Worked with Anis Chowdhury to buy a new vehicle from Hillside Toyota. He gave lots of promises (services include) while sold this vehicle to me. But w Worked with Anis Chowdhury to buy a new vehicle from Hillside Toyota. He gave lots of promises (services include) while sold this vehicle to me. But when I need some basic services of vehicles, they told me I’m not in those plan. Asked Anis Chowdhury who was my dealer, he just changed his face and didn’t help me with anything. I was just pissed off because I didn’t get services as promised by him. He’s a great lier. Stay away from him! More

Cheater Worked with Anis Chowdhury to buy my new vehicle. He is a great CHEATER. He did everything to sell vehicle to me, but didn’t keep any of his promise w Worked with Anis Chowdhury to buy my new vehicle. He is a great CHEATER. He did everything to sell vehicle to me, but didn’t keep any of his promise when i needed. He gave me wrong promises regarding services covered just to sell vehicle! Totally pissed of by this CHEATER! Stay away from him More

Mr. Nazim Chowdhury. Hillside Toyota. Dear Mr. Nazim, Thank you very much for your kind assistance and help with my recent leasing of a Toyota Vehicle (Rav- 4) from Hillside Toyota. It Dear Mr. Nazim, Thank you very much for your kind assistance and help with my recent leasing of a Toyota Vehicle (Rav- 4) from Hillside Toyota. It was a pleasure and a wonderful experience to work with you. You are a very knowledgeable, dedicated and honest person in car sales business.. I really appreciate your time and valuable advice and I thank you again for making my job easy at Hillside Toyota. I shall definitely recommend you Nazim to others. Best. Manjur Ahmed Forest Hills. NY. 11375 More