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Hillside Toyota
Jamaica, NY
890 Reviews
We are not your typical dealership in Jamaica, Queens, or in New York City for that matter. At Hillside Toyota, we have a climate controlled facility which gives us the largest indoor display of Toyota for miles in any direction. If you need a Toyota, then we are the name you can trust. We have all the models that you want to drive including Rav4, Camry, Corolla, Sienna, and any other Toyota model you can think of. If you need something Toyota, then you need Hillside Toyota. We are a dealership with integrity. We will always greet you with a friendly smile and honest customer service. From our location in Jamaica, Queens, we serve all of Queens, Brooklyn, Bronx, Staten Island, Manhattan and Long Island. If you are looking for a quality used selection, then you will not be disappointed by what we have to offer. Every one of our used vehicles is just like new, has a clean title, and comes with a CarFax vehicle history report. In addition to all this, we have a comprehensive service department that can provide all the maintenance and repairs your Toyota may need. Come to Hillside Toyota, your Toyota dealership in Queens.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 890 reviews
May 29, 2020
Good service, explained every clear on leasing plan for different model. Also, kept me informed for the store open schedule, and kept me updated for the appointment during the Coronavirus pandemic. different model. Also, kept me informed for the store open schedule, and kept me updated for the appointment during the Coronavirus pandemic. More
by dingjay.taoDJ
May 21, 2020
I have been doing business with this dealership for the past 16 years... the new owners are wonderful...professional ... respectful.... kind... and. Just so pleasant to deal with. The entire process was s past 16 years... the new owners are wonderful...professional ... respectful.... kind... and. Just so pleasant to deal with. The entire process was smooth and easy. I can’t thank Sal and Mike and the entire crew enough!!! More
by stephanie.2814
May 11, 2020
INADEQUATE COLD RESPONSE!!!!! In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website sai In late April of 2020, when were mostly shut down b/c of the COVID-19, my car suddenly needed servicing. The message on Hillside Toyota's website said 'SEND AN EMAIL and someone will get back to you shortly. We have someone checking the email frequently during the day.' I got an ''immediate response'' to my email, two days later!!! And THIS I swear to you readers, was their response: 'We are closed due to the Covid-19 pandemic. Someone will get back to you when we reopen' THAT!!!!!!!!!!!!!!!!!!! WAS HILLSIDE TOYOTA'S RESPONSE. {: (( {: (( {: (( {: (( I wrote back, "Well thank you for telling me the obvious. I know that you are closed due to the virus. What interim plans do you have in place for your customers? Do you have a plan B, like a referral to another repair service; another dealership that's open? SOMETHING!!!! Are YOUR customers supposed to just sit and twiddle our thumbs while we wait for you to ''get back to us?'' Did you not make alternative plans for your customers?!?!?!?!?!? Common-sense would dictate that you have one. Are vehicles supposed to automatically behave well until this pandemic is over' I was [surprisingly] disappointed with the cold, matter-of-fact response from Hillside Toyota's management, because I've been a repeat Hillside Toyota customer for several years. And am usually pleased with the guys there. Side note: I had my car serviced by Star Toyota (Bayside, Queens), the SAME DAY that I called them. Lovely customer-service by David and Bryan who work the desks in their service dept. And no, I did not tell them anything about being a 'Hillside Toyota' customer. More
by Queenz Native
Employees Worked With
James Dussap
March 22, 2020
Great experience with Hillside Toyota Overall experience was great with this dealership. Mike Davila worked with us and was a great salesperson. He was not pushy at all but was very helpfu Overall experience was great with this dealership. Mike Davila worked with us and was a great salesperson. He was not pushy at all but was very helpful throughout the whole process. We did almost all of the transaction by phone and email due to the corona virus situation, but working with Mike over the phone was great and he delivered the vehicle to our apartment when we finalized our decision. The staff also took precautions like disinfecting the vehicle first and Mike had appropriate safety gear. Best of all, the financing was very straight forward and no hidden fees at all. My experience was great and with much better service than I was expecting! More
by jkopas
Employees Worked With
March 19, 2020
great salesman！not pushy at all and works fast! Got my financing done in no time and help with insurance registration everything! He is also very knowledgeable financing done in no time and help with insurance registration everything! He is also very knowledgeable More
by Evan
Employees Worked With
February 29, 2020
This dealer is very recomendable , they take care very good your vehicle and also they are very polite with the costumers .... very recomendable , to everyone good your vehicle and also they are very polite with the costumers .... very recomendable , to everyone More
by Angello
Employees Worked With
Charles Barratt, Travis Cobbs, Akin Dixon, James Dussap
February 26, 2020
I had a great experience at Hillside Toyota's service department. I did not have to wait, they fixed my Tundra right the first time, and the staff was very friendly, especially James, Kevin and VJ. Tha department. I did not have to wait, they fixed my Tundra right the first time, and the staff was very friendly, especially James, Kevin and VJ. Thank you! I'll be back. More
by captbly
Employees Worked With
Kevin, VJ, James Dussap
February 25, 2020
I would like to commend the customer relations manager Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota an Shereza with her professionalism and problem solving set of skills in taking care of my Toyota Highlander. She is dedicated to the brand of Toyota and knows her stuff. More
by Al
Employees Worked With
Shereza Rahaman
February 25, 2020
I would to thank the customer relations manager for taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will d taking care of getting my situation resolved with my Toyota Corolla. Ms Shereza demonstrated true professionalism and her knowledge of Toyota. Will definitely return in the future to this dealership based on her expertise. More
by Mark
Employees Worked With
Shereza
