Hillside Toyota

I recently had the pleasure of working with Raja Ghimire at Hillside Toyota while purchasing my new car, and I couldn't be happier with the experience. From the moment I walked in, he made me feel w Ghimire at Hillside Toyota while purchasing my new car, and I couldn't be happier with the experience. From the moment I walked in, he made me feel welcome and valued as a customer. Raja Ghimire took the time to understand my needs and preferences, guiding me through the various options available. He was incredibly knowledgeable about the vehicles and provided honest insights, which made the decision-making process much easier. What stood out the most was his commitment to ensuring I was completely satisfied. He answered all my questions patiently and went above and beyond to find the best financing options for me. I never felt pressured, which is something I greatly appreciate in a car-buying experience. Overall, I highly recommend Raja Ghimire and Hillside Toyota anyone looking to buy a car. Thank you for making my first car purchase such a positive experience. Thank you Raja dai... Nebin Jung Rayamajhi More

My name is Mohammad Ekram Mr anise he is helping everything to get my car done thank you everything to get my car done thank you More

Several negative points about the dealership. Wanted to charge an $1800 dealership adjustment fee. Install a LoJack in the car and forced to pay $399 for 2 years of LoJack monitoring whether I Wanted to charge an $1800 dealership adjustment fee. Install a LoJack in the car and forced to pay $399 for 2 years of LoJack monitoring whether I wanted it or not. Also was not given fair value for my trade-in. Should have gotten $5800 but was only offered $3900. Seems like they were nickel and diming me More

This would be a 1 star review if not for the diligent recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately requi recovery efforts made by managers Grace and Robbie. My vehicle was dropped off for a broken component near the steering wheel, which ultimately required a warranty replacement of the steering column. I was advised a 2 month wait time for a backorder from Japan and provided a loaner. A week later I was advised the part had come early and repairs were completed. During a test drive after the repairs I immediately noticed static ABS and traction control lights on the dash and a non functioning track mode switch. When brought back to the dealership I was advised that not only was there no road test performed after the repair, there was a also replacement of the steering angle sensor which was installed incorrectly causing the issues. The vehicle was also parked a block and a half away from the service center and left unmonitored and outside of camera range. With all issues brought up I was informed they would be corrected. On my second pickup attempt the vehicle was now parked a block away on the other side of the service center, however now had damage on the rear bumper from what appeared to be a parking incident as well as loose wires dangling from the steering column directly in front of the gas pedal. The service center advised me this would be corrected as well and apologized again for their incompetence. On the third pickup attempt the wires and rear bumper damage was addressed, however there was now a unremovable white residue on the textured lower portion of the rear bumper and significant dirt/dust left on the interior of the vehicle. After bringing up these issues to the manager, more apologies were made and I was advised that they would make every effort to finally get the repairs right. On the fourth pickup attempt the vehicle was finally clean and in a condition that was to be expected of a dealership warranty repair. I did have to make another return to the service center for a steering alignment since the steering wheel was significantly out of position. This time the staff and management was very gracious, performing two alignments to ensure all measurements were within tolerance and even allowing me to inspect the second alignment process. While the entirety if the service experience was substandard and extremely frustrating, I believe one extra star was deserved for the efforts made to correct the issues caused. The management team also took responsibility for the poor service and made the efforts to improve the performance of their staff/ensure the repairs were adequate. More

Marvin went over and beyond with professionalism. I would come back just because of him. I would come back just because of him. More

Excellent experience. Marvin was more than professional. I will be returning because of his great service. Marvin was more than professional. I will be returning because of his great service. More

Mike got me my Toyota RAV4 at the price I wanted, and the process was seamless! Friendly and responsive from start to finish. process was seamless! Friendly and responsive from start to finish. More

Marvin is great helping my car service. Service manager Ravi is very helpful. Nice new location. Service manager Ravi is very helpful. Nice new location. More

Great service. nice convenient place and fast service. courtesy compliment tea coffee Bathroom are clean nice nice convenient place and fast service. courtesy compliment tea coffee Bathroom are clean nice More

Our Raja Dai is a very good man. He speaks very well and knows how to talk to many customers. And when you get a car from Hillside Toyota, you get many facilities. I felt happy He speaks very well and knows how to talk to many customers. And when you get a car from Hillside Toyota, you get many facilities. I felt happy More