Hillside Honda - Service Center

Recall work looks ok, multi inspection - didn't get no information if it was done, I had requested a full diagnostics on my car to be done because the check engine light is on and to see if any recommenda information if it was done, I had requested a full diagnostics on my car to be done because the check engine light is on and to see if any recommendations can be given on maintenance of my vehicle and that was also not done. I had to also call multiple times and couldn't reach the service advisor on the status of my car, when I was initially told it would be ready by end of day the same day as drop off, I was able to pick it up the following day and that is fine, I get that certain work needs more time but not communicating it is the part that is frustrating. Finally, when I was told to pick the car up, the recall work was done, however, everything I explained to the service advisor regarding the multi inspection and full diagnostics on the car and why my check engine light was on, none of that was done. Now I have to take my car to a different Honda dealer to get that done. I understand Service Advisors deals with multiple customers but still should pay attention to the requests of customers dropping there car off and on what they want done or the issue they are having. More

I took my CRV to Honda repair center back in April. First, I was overcharged for a diagnose that wasn’t accurate at all. Also , they want to charge a very high price with not warranty of problem gett First, I was overcharged for a diagnose that wasn’t accurate at all. Also , they want to charge a very high price with not warranty of problem getting fixed. More

This dealer is very prompt and accurate with their pro service . Chris Khedaroo from service is very knowledgeable about his job , great customer service service . Chris Khedaroo from service is very knowledgeable about his job , great customer service More

My car came out of the shop and is running really good now. It just took an extra day. I brought the car in at 7:00 in the morning and did not look at the car until the afternoon. It was a little unconvin now. It just took an extra day. I brought the car in at 7:00 in the morning and did not look at the car until the afternoon. It was a little unconvinced for me. More

Great service was provided on my visit on 7/15/2024. Looking forward for future visits. Looking forward for future visits. More

Speedy and efficient customer service. Staff is incredibly helpful and extremely nice and knowledgeable. Love coming here! Staff is incredibly helpful and extremely nice and knowledgeable. Love coming here! More

Friendly and efficient service. Mike D. Was very helpful in expediting the inspection that was needed and getting my car back to me in short order. Recommend this service location Mike D. Was very helpful in expediting the inspection that was needed and getting my car back to me in short order. Recommend this service location highly. More

Inefficient place. Rude staff. Brought my car in due to recommendation from other hillside Honda express location stating there was an oil leak. Brought my car in at ap Rude staff. Brought my car in due to recommendation from other hillside Honda express location stating there was an oil leak. Brought my car in at appointment time and was told around 5pm same day that they were backed up and could not get to my vehicle, will be checked following day. What’s the point of an appointment then? Following day I receive a call from Mike stating there was no oil leak, which is good news. Was told to go to driveway to receive vehicle, took them 15 mins to bring my car out. Only reason why I come here is because it’s close to where I live. Good customer service doesn’t exist here, they’re too busy to keep up with demand and as a result poor workmanship, poor waiting times, inefficiency at an all time high. More

Excellent service dep. very helpful and respectful. Easy to check in/out and staff is friendly very helpful and respectful. Easy to check in/out and staff is friendly More

My experience was great from setting up the appointment to getting my car fixed. Chris explained all the service details and the Ben went and got me assistance in getting information for extended warranty to getting my car fixed. Chris explained all the service details and the Ben went and got me assistance in getting information for extended warranty More