Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,142 Reviews of Hillside Honda - Service Center
Sort by
January 12, 2017
Superior Service The service center is efficient and reliable. Hillside Honda Service center is a professional and the people are knowledgeable and courteous. I am pl The service center is efficient and reliable. Hillside Honda Service center is a professional and the people are knowledgeable and courteous. I am pleased with the service they provided. Thank you. More
by C64taylor
Employees Worked With
Daniel Fini
November 23, 2016
Issue with water leak I took my honda pilot in to get diagnosed, i did the preliminary diagnostic and put a note in the dash or the car what i did and what i suspected wher I took my honda pilot in to get diagnosed, i did the preliminary diagnostic and put a note in the dash or the car what i did and what i suspected where the leak is coming from, end of the day, i was told they flushed all drains of A/C and "water leak" check the car and it should be ok. Well, problem still exist. I did my own research and did found and fixed the problem. Easy fix that's why i'm rating this service center 1 star because it's their own vehicle, i know there's a lot of this same issues out there based on my research, but still they couldn't fix my car...so incompetent. More
by FrancisD23
Employees Worked With
Fidel in service dept
October 21, 2016
recall/lawsuit and they won'r fix my car There was a recall /lawsuit on my car, for 2 issues my car was having. I made an appointment to have my car fixed for the recall, the phone operators There was a recall /lawsuit on my car, for 2 issues my car was having. I made an appointment to have my car fixed for the recall, the phone operators seemed like they were bothered by me and were rushed and busy.Very rude to me.Made an appointment 3 weeks away. I get there and the rudely tell me to sit down until your name is called. The service guy HENRY PETERSON,looks up my car vin # and said my car isn't under recall because its vin specific only some vehicles with specific vins are under recall even though its the same car/year. I have the same year make and model as the recall and the same problems as the recall and they didn"t want to fix it,.they just extended the warranty for the problem but won't fix it.They wanted me to pay for it out of my own pocket.they basically just wanted to update the software on my car and change sparkplugs on my car even though i told them I got them changed already,they basically put a bandaid on a gun shot wound. A mechanic told me if I don't get it fixed in the long run my engine can blow,so honda's plan is just do the bare minimun and wait till the warranty is over and its not their problem when the engine blows. Henry peterson was basically brushing off my questions and changing the subject,horrible service,then after he sounded like an idiot he said " listen you can get the software update for free then jump up in arms after to honda." what kind of answer is that? I thought honda was reliable,and if you had problems they would take care of you. Then HENRY PETERSON tells me he will call me when my car is done,and never calls me.I had to call them right before closing to see if my car was done,I guess I pissed him off and he wanted to close so I would have to wait the next day to pick up my car. Honda is trash, hillside service center/phone operators are horrible and will give you attitude and treat you like trash heres two links to the lawsuit so you can sue them if your having the same problems https://topclassactions.com/lawsuit-settlements/lawsuit-news/4946-class-action-settlement-reached-over-honda-accord-oil-defect/ https://topclassactions.com/lawsuit-settlements/closed-settlements/5323-honda-engine-misfire-class-action-lawsuit-settlement/ More
by jaynyc
Employees Worked With
October 18, 2016
Recall on my car, and they won't fix it. Theres a recall and lawsuit for my 2009 honda accord, they lied to me on the phone saying they will fix it free of charge. I waited 3 weeks for my app Theres a recall and lawsuit for my 2009 honda accord, they lied to me on the phone saying they will fix it free of charge. I waited 3 weeks for my appointment, and they didn't fix it at all,their service guy Henry peterson said the recall is vin # specific while i have the same make and model and same issues as the recall. They said they just extended my warranty for the issue and did a software update and changed my sparkplugs when i already had them changed. My honda misfires and has a leak in the combustion chamber which other people with the same vehicle has,and what they did was like putting a band aid on a gunshot wound and didn't even fix the leak. Honda isn't as reliable as you think,and they won't take care of you if there is a recall they will make some b.s up that the recall is vin #specific. The sale associate henry peterson didnt help me at all, just just trying to change the subject,he said he would call me when my car was done,and he didn't even do that, guess he wanted me to miss me picking up my car and just close,so I would have to wait till the next day to get it. Honda in genral will not take care of you. And hillside honda has the worse service when you call them and service center is slow and unprofessional and will change the subject on the issue and won't even fix your car. More
by Blue10
Employees Worked With
September 08, 2016
Good Service I got a message on my dashboard in reference of the tire pressure on my car, I called for Service, the lady who answered the phone really listened car I got a message on my dashboard in reference of the tire pressure on my car, I called for Service, the lady who answered the phone really listened carefully, she made me go to my car to make sure "No" any other message on this issue was on display, that way she could see "if" it was something serious that I should not drive the car. There was no other message and she gave the appointment for service, I got there, every employee was in the line of duty, in 20 minutes I was out, it was nothing important and they re-adjusted it. On the door, I met the manager, he asked me a very important question : What can we do to do better for our customers? I say...nothing you guys are great and well organized...I was truthful. No many people would ask this kind of questions to customers!! Hillside Honda..Keep the good job and you will be in business for many years to come!! More
by amen
Employees Worked With
Service Staff
August 09, 2016
Great Service Today I had the pleasure to visit for First time this dealer for Regular Service on my 2015 Honda Civic and It could not be better since the moment I Today I had the pleasure to visit for First time this dealer for Regular Service on my 2015 Honda Civic and It could not be better since the moment I arrived at the entrance. Everyone was very polite and friendly..until the end including Cashier and the Man who brought my car! It was very quick and professional. Very different from the Honda Dealer at Woodside where I got terrible service and they make me over spent unnecessary job in a brand new car. This Hillside Dealer in Jamaica, NY is really a good place to do business!! I will come back without a doubt!! More
by amen
Employees Worked With
Everyone was nice, polite and treated me with courtesy...they way it should be!!
July 24, 2016
Good customer sevices Edison Jin help us bought new poilt , he's very friendly, so next time I 'll be back to buy other car ,also let my friends know. Edison Jin help us bought new poilt , he's very friendly, so next time I 'll be back to buy other car ,also let my friends know. More
by Eva
Employees Worked With
Edison jin
July 12, 2016
Great experience Good service no issues so far, performed routine work which was due in schedule maintenance , received good service, friendly personnel, good experien Good service no issues so far, performed routine work which was due in schedule maintenance , received good service, friendly personnel, good experience, quality matters and was well informed of the work in progress More
by Mike_1812
Employees Worked With
Joseph Patanio
May 09, 2016
Car Trade in I walked in thinking that I would not get much for my old car or even qualify for a trade in and I left with a new car. They worked out the best deal I walked in thinking that I would not get much for my old car or even qualify for a trade in and I left with a new car. They worked out the best deal possible and I'm a happy customer with a new reliable care for work and my two boys. If I know I would have come in sooner. Darryl was nothing but wonderful from the time he said hello. More
by Juliet Olguin
Employees Worked With
Darryl Jones
April 29, 2016
Reliable auto service in NYC Hillside Honda provides very good service to my cars. Good service quality I can trust them. Although the price is not cheap, I don't think you can Hillside Honda provides very good service to my cars. Good service quality I can trust them. Although the price is not cheap, I don't think you can find any other dealer in NYC can give you better offer. Of course, you can go to independent auto repair shop, if you trust them, but Hillside Honda service department is a place you should take into consideration and you can count on them. More
by Chirung Yen
Employees Worked With
Joseph Patanio
