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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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October 06, 2020

Was disappointed in not having my recall issues resolved in one trip. They were out of stock of the rear view cameras and said I had to return another time. Also, issue with passenger sliding door not auto More

by DLUNG99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Doolharan?
Oct 08, 2020 -

Hillside Honda responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, Hillside Honda Team

October 05, 2020

Great customer service. I didn't know it was a drop of center. The staff explain to me and before I know it my vehicle was ready. More

by Nlashley1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Oct 08, 2020 -

Hillside Honda responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Hillside Honda Team

October 05, 2020

I have excellent service... the people there was very friendly and fix my car very fast I appreciate the business with service team and thank you More

by PANAOUSIS.MICHAIL
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

Michail, we appreciate your kind words about our service team. Thank you for choosing Hillside Honda for your vehicle needs. Best, Hillside Honda Team

October 05, 2020

The staff should have s training how to smile, and/or how to talk nicely with customers. The staff was so rough, I heard lots of similar complain about this location , and this is 1st time I gad to experienc More

by SA_JEWEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Hillside Honda Team

October 03, 2020

Mike Macoon was a great suport person in that he kept me updated on the progress of the job throughout the day. Thank you Mike. More

by SOOPERSUE2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nur Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Macoon
Oct 08, 2020 -

Hillside Honda responded

Thanks for your awesome review! We're very happy to hear that Mike was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Hillside Honda Team

October 02, 2020

Ashley Verdun was marvelous she did alot and great seller she also provide me with great information before I purchased the car and thanks to her I drove out the dealer with my new Honda More

by JEFFPAULISSAINT3
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Verdun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Allman
Oct 08, 2020 -

Hillside Honda responded

Jeff, we are truly grateful for this awesome review! We are thrilled that Ashley was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Regards, Hillside Honda Team

October 02, 2020

Hillside Honda is the only place we go to service our Accord. Alison kept us informed of the issues with the car, and she was very efficient initially in receiving the car, and explaining the procedure More

by SGUASTAFERRI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison
Oct 08, 2020 -

Hillside Honda responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Alison does for HIllside Honda and our customers. Hope to see you again soon! Kind regards, Hillside Honda Team

October 02, 2020

Excellent service always tell the customer right thing what the problem has n ur car otherwise outside meachnic they do nt know what to do More

by SAINIKMACHINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 08, 2020 -

Hillside Honda responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Hillside Honda Team

October 02, 2020

Hillside honda was a great experience! First time in and hopefully wont be the last. Great people, great attention and service . Don’t hesitate in reaching out to them! More

by SARAHROSEV007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed Sultan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

Sarah, we sincerely appreciate your feedback. Each employee is a valued member of the Hillside Honda team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again, Hillside Honda Team

October 01, 2020

My 2016 Honda accord had some mechanical issues, Mike Macoon is great service advisor . He helped me a lot. Wish him best of luck. Hillside Honda awesome. More

by KAZI_SAJIB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Macoon
Oct 08, 2020 -

Hillside Honda responded

Hi, and thanks for the great feedback! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Hillside Honda Team

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