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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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October 09, 2020

Unable to get answer for the noise car makes. Just need to schedule another visit when hearing noise again So I would have to drop off car again, not sure why trouble shooting is not efficient at this loca More

by MSJZCASTILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Oct 12, 2020 -

Hillside Honda responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact us so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, The Hillside Honda Team

October 09, 2020

Everyone is professional and courteous. Very organized. Allison at the front desk answered all my questions and called me when my car was ready. The service men brought my car out within a few minutes and More

by LINDAH9306
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison
Oct 12, 2020 -

Hillside Honda responded

Hi Linda, and thanks for the great feedback! We're very happy that Allison was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Hillside Honda Team

October 09, 2020

Everything was explained to me clear and it was an amazing experience I had no issues and all was done in timely manner. Was great More

by JMILLER9164
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Hillside Honda responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. All the best, Hillside Honda Team

October 08, 2020

Very good service attitude, very patient and very friendly It is a very pleasant car buying experience.Next time if I have a friend to buy a car, I will introduce him to it More

by 770344622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Ning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Hillside Honda Team

October 07, 2020

I’m 60+years old I’ve been in quite few car dealerships but this is the worst service I’ve seen.lots of lies More

by RIZALUM59
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alison
Oct 08, 2020 -

Hillside Honda responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at your convenience so we may begin to move forward in a positive direction. We look forward to speaking with you. Sincerely, Hillside Honda Team

October 07, 2020

I recently had my car repaired here and while the repairs were well done, the time it took to repair my car, as well as scheduling the appointments to drop off my car and pick it up, was difficult. I dropped More

by Ablan
Recommend Dealer
No
Employees Worked With
Allison
Oct 08, 2020 -

Hillside Honda responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, Hillside Honda Team

October 07, 2020

Low efficiency, high price and irresponsible attitude. Very bad experience, I will never come here again! But Henry Peterson should be a good employee, because he doesn't have to care about customer feeli More

by 15329240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Hillside Honda responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Hillside Honda Team

Oct 12, 2020 -

15329240 responded

I repaired because of the October annual inspection and the radio did not sound、the airbag light had a problem. After I paid a total of $800,Peterson told me that I needed to replace a new radio for $1560, and the airbag repair cost was $1,200, and the annual inspection failed, Next time I need to pay $27 again. Why didn't he ask for my opinion in advance?Because he doesn't care what customers feel at all!

October 07, 2020

I don’t know if they fixed the problem.I’m buying a lemon car.I wish I could return it.Not happy at all More

by BONGITD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Hillside Honda Team

October 06, 2020

I had an excellent experience there, great customer service as always. Mike was very helpful and he told me how long it would take to complete the work on my car and it was exactly how long it took. More

by hungryhippos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Hillside Honda responded

Hi, and thanks for the great feedback! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Hillside Honda Team

October 06, 2020

Sultan and his son junior are the best. I usually hate going to car dealers and had bad experiences at other Honda‘s but Sultan. and Junior had made this experience very simple and easy when leasing 2 HRV More

by TINOTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohamed Sultan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Sultan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Allman
Oct 08, 2020 -

Hillside Honda responded

We loved reading this review! Happy customers are our aim, and it appears Sultan and Junior really hit the bullseye. We’ll make sure to share your experience with them, and if you have any further questions, we’re always available to help. All the best, Hillside Honda Team

Oct 08, 2020 -

TINOTI responded

Great. Thank you

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