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Hillside Honda - Service Center

Jamaica, NY

4.2
2,143 Reviews

2,143 Reviews of Hillside Honda - Service Center

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October 27, 2020

Excellent dealer friendly people they help when you need help it was more than an hour wait. I will like to keep going there for my service. More

by LZRAM9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hillside Honda responded

We appreciate your kind words about our service team. Thank you for choosing Hillside Honda for your vehicle needs. Best, The Hillside Honda Team

October 27, 2020

Brought my vehicle in at 8:25 for an 8:30 appointment to service the airbag inflator Safety Recall. There was already a line so I wasn't attended to for a few minutes. The Recall letter claims the job was 3 More

by Lito
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hillside Honda responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, The Hillside Honda Team

Oct 27, 2020 -

Lito responded

Thanks for responding but the focus should be to better treat/handle customer concerns as they arrive and not after a less-than-positive experience review. At this point there are no further details to discuss. I hope this encourages the team to work on solutions that will increase the quality in customer service.

October 26, 2020

I have always received excellent service at hillside Honda since I purchased my car 14 years ago. Henry Peterson in particular is outstanding as an associate. He always makes sure I get just what I ne More

by PANAMACITYONLINE78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hillside Honda responded

Hi, and thanks for the great feedback! We're very happy that Henry was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, The Hillside Honda Team

October 24, 2020

I came because i was experiencing some minor car jerking for one day. Ended up costing me over $700. Service was good (as usual) but my pockets hurt. More

by CHRISQUO_11419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 27, 2020 -

Hillside Honda responded

Thank you for the positive review, Chris and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, The Hillside Honda Team

October 24, 2020

I took my car here for a check engine light and misfires, they kept my car for two months, just for me to get the car back from them, then two days later, the same problem comes back. Very poor communication More

by Elliasn94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hillside Honda responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Hillside Honda Team

October 23, 2020

Was in and out in 3 minutes to drop off my car and 10 minutes to pick it up. the mechanic stayed late to be able to have my car ready. More

by kristilas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Hillside Honda responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Regards, The Hillside Honda Team

October 21, 2020

They just wasted my time and money I asked for diagnosis why the car is not getting ready for inspection they did nothing and fail my inspection I don't like them More

by KHANISMAIL355
Recommend Dealer
No
Employees Worked With
I don't know the name
Oct 23, 2020 -

Hillside Honda responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Hillside Honda Team

October 21, 2020

unnecessary labor cost. Emissions clean charge should be unnecessary labor cost. Emissions clean charge should be $155, they charge me $210 labor cost and parts $55 only. See how difference. I shocked. “Cor More

by MDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Nolis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Hillside Honda responded

Providing top notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Hillside Honda Team

October 21, 2020

I MUST SAY, I AM ALWAYS A PLEASED CUSTOMER AT HILLSIDE HONDA. ALWAYS GET TREATED AT 1000, ALWAYS HAVE MY CAR READY WHEN NEEDED AND ALWAYS ACCOMODATE ME WITH ANYTHING I NEED FOR MY CAR More

by HILLSIDELIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Nolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Hillside Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Regards, The Hillside Honda Team

Oct 26, 2020 -

HILLSIDELIZ responded

Always treated like family and always attended quickly. I love Susan and Henry.

October 21, 2020

I’m very pleased I had to replace my airbag inflator I’m very pleased I had to replace my airbag inflator yesterday And after Getting my car back and issue was solved I realised that they checked my More

by Herzallah.ra
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammed Chowdhury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Hillside Honda responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, The Hillside Honda Team

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