Hillside Honda

All staffs are very professional and friendly, specially Marvin vita ( sales executive) is.very helpful and very professional . Marvin vita ( sales executive) is.very helpful and very professional . More

They lie to you to take an extended guarantee they are bad people. no good bad people. no good More

Very professional and provided the service as promised. Mike Dookhram was courteous and provided detailed information for the work that was done and what to address on the next service. Mike Dookhram was courteous and provided detailed information for the work that was done and what to address on the next service. More

The staff and managers are extremely helpful. Even though I had to wait an extra day for the work to be done. Even though I had to wait an extra day for the work to be done. More

Took my vehicle to get fixed. They fixed the part but it’s wasn’t done right and had to take my vehicle back again and it still didn’t get fixed, only to but another part. Was mis They fixed the part but it’s wasn’t done right and had to take my vehicle back again and it still didn’t get fixed, only to but another part. Was misinformed on how to properly have my vehicle ready for a recall. Took my car in also for a recall for it to not be done because of misinformation on Hondas end. Wouldn’t recommend coming here again. More

Staff friendly and professional. Brandon has excellent and profesional skills customers service and knowledges, treating customer with respect. Brandon has excellent and profesional skills customers service and knowledges, treating customer with respect. More

This dealership has developed poor communication recently. Have been going here for years. Did not know Honda stopped taking Car Shield. There was no signage, no notification, nothing. I found out o recently. Have been going here for years. Did not know Honda stopped taking Car Shield. There was no signage, no notification, nothing. I found out on the phone from Chris K. When I asked when this was instituted, he said the first of the year. As a customer I think a notice, or signage should at least be in place. He then said to me I should have told him at drop off as though it were my fault. He should have indicated at drop off especially as I walked in he said, "You take good care of your car what could be the problem?" I said, raggedy NYC streets. I finally get a call of all the problems and I say ok I have Car Shield and it is at that moment hours after drop off that I find out Honda doesn't take Car Shield anymore; as I listed above. So I spend $247 plus there and then have to get Car Shield to find another Service place and I have to spend for another diagnostic plus. I'm no J..A.. nor am I illiterate. I understand and comprehend English. If I were a man I probably would have been in the boys club with all the info. It is totally disgusting to be treated as an after thought. I have been going here for several years and now all of a sudden there is no full disclosure. Am I now forced to go to Valley Stream Honda to get an honest diagnostic? I went there after 3 days and was told the break job done at Hillside that I had done previous to the recent visit, the pads [still good], but the rotors were not {Service indicated the rotors didn't seem to have been apart of that job 60,000 mi check]. A 12 year old car with 62,000 miles is not being abused and is being maintained by the dealer I shouldn't have misconceptions from my regular service station. Hillside changed that. I am really in a quandary. I don't think this survey means anything to Honda and I would be surprised if anything came out of my response. M. Whittle More

I like the service but they always overcharge you on the labor. Every time I have had a service done, they charge $100 more for labor than the parts itself. And they round up the hour for labor. So if they labor. Every time I have had a service done, they charge $100 more for labor than the parts itself. And they round up the hour for labor. So if they take 15 minutes, 30 minutes OR 45 minutes repairing your car, they charge you for the full hour. Plus they take 2 to 3 hours just for an oil change. I have had my car serviced regularly to keep it running like new. However, the last time I spoke with the manager. They do not have any customer service skills. You would think they value the business after the thousands of dollars I have spent there. It’s ok. I will be taking my business elsewhere since they have so many other customers that they can over charge. More

This dealership is upfront and honest. They don’t do crazy markups for fake fee. They are none commission. If you looking to buy ask for Eli. Customers service 5/5 Friendliness 5/5 Pr They don’t do crazy markups for fake fee. They are none commission. If you looking to buy ask for Eli. Customers service 5/5 Friendliness 5/5 Price 5/5 Recommend Dealer: Yes More

As always great customer service by Mike Macoon, very professional and delivers with results. Took my HRV in for an issue which was resolved in a timely manner. professional and delivers with results. Took my HRV in for an issue which was resolved in a timely manner. More