Hillsboro Ford

★☆☆☆☆ I recently purchased a Kia Carnival from Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative (Angela) was professional and helpful, the overall experience was deeply disappointing. The dealership failed to provide clear communication about their payment policies, particularly regarding which banks they work with. Despite multiple follow-ups over several days, I never received clear answers about whether they accepted drafts from specific banks. This lack of response forced me to resort to a wire transfer, causing unnecessary delays and complications. The sales manager, rather than helping, added to the frustration. He claimed he could beat my pre-arranged financing rate of 5.5% but never provided any concrete terms or documentation. This led to me having to pay cash for the vehicle against my original intentions. When the wire transfer was sent, verification took nearly two hours despite promises of an instant process – particularly challenging as I was managing young children and a mobility-impaired grandparent during this time. To add insult to injury, when I finally received the vehicle, it still had trash in the third row and less than a quarter tank of gas. Their solution? A free future detailing service – despite the fact that I live two hours away from their dealership. The cost of filling up the nearly empty tank they provided me actually exceeded what a local detailing service would cost in my area. This "solution" demonstrated a complete lack of understanding or concern for the customer's actual situation. The dealership's response to my detailed complaint acknowledged these issues, but their proposed remedy showed little genuine effort to make things right. Potential customers, especially those traveling from out of town, should be aware of these service and communication problems before making their purchasing decisions. Positives: - Competitive vehicle pricing - One helpful sales representative - Eventually acknowledged issues Negatives: - Poor communication about payment policies - Unsubstantiated financing promises - Significant delays in payment processing - Vehicle delivered in subpar condition - Lack of proactive problem-solving - Offered impractical compensation (detailing service 2 hours away) More

Great overall experience! Fritz and Shane were both very friendly and easy to work with on the purchase. The entire process (negotiation, trade, paperwork) was very smooth. Fritz and Shane were both very friendly and easy to work with on the purchase. The entire process (negotiation, trade, paperwork) was very smooth. I'll definitely be working with Hillsboro Ford and Fritz/Shane on my next vehicle purchase. Highly recommended! More

I have no complaints everything was good and thank you for your service thank you for your text for your service thank you for your text More

I’ve tried many other dealerships with less than satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I r satisfactory results . When I went to Hillsboro Ford I was treated kindly, all my questions were answered and trust was formed . They are great! I recommend them to everyone I know. More

It has been a great experience dealing with Hillsboro Ford from starting with the salesman , to dealing with the service department. Hillsboro Ford is the only local Ford dealer that actually gives loane Ford from starting with the salesman , to dealing with the service department. Hillsboro Ford is the only local Ford dealer that actually gives loaner vehicles when your car is being serviced if needed . Great Experience ! More

Service manager very friendly and efficient. Wait time was very short. Will be back soon. Wait time was very short. Will be back soon. More

I asked for a bid on my truck and some guy offered me $1000 I told him he needed to get a different job because because average trade in was $4400 $1000 I told him he needed to get a different job because because average trade in was $4400 More

Got the work done in good time and with no problems. Every body was polite and not rushed. Every body was polite and not rushed. More

They are always friendly and work with you. They are willing to go the extra mile to meet your needs. They are willing to go the extra mile to meet your needs. More

Thank You Hillsboro Ford for taking care of the Hudson family… We appreciate you very much… family… We appreciate you very much… More