Hiller Ford
Franklin, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Fast and friendly service at the quick lube. They had me in and out with a oil change and tire rotation in 20 min. I barely had enough time to finish my free coffee. Ha ! in and out with a oil change and tire rotation in 20 min. I barely had enough time to finish my free coffee. Ha ! More
Service to my vehicle was very disappointing, and the customer service was worse! I had to bring my vehicle back to fix the initial problem, and was without it for a total of 2 weeks. The service manager customer service was worse! I had to bring my vehicle back to fix the initial problem, and was without it for a total of 2 weeks. The service manager did not answer any of my questions or concerns and never returned my calls. More
Worst car buying experience ever. I have purchased many Ford vehicles before from different dealerships and have never had such a terrible experience. I ordered a vehicle through Hiller it came 4 months la Ford vehicles before from different dealerships and have never had such a terrible experience. I ordered a vehicle through Hiller it came 4 months later. I had my vehicle appraised the 4 months earlier and was told I would get around $2100 dollars for my trade in. Great. My truck appraised out the same as before except they tell me I am getting 200 dollars for my trade in now. Don’t know how that math works when I made 4 more payments on my vehicle since then and they are appraising the vehicle the same. Then I get the run around on it has 4000 more miles on it now….why does that matter if it’s appraising the same? If my lease buyout was 35k 4 months ago and is now 31k you aren’t appraising the vehicle the same. They also did not want to honor the 1000 dollars off for when I ordered too even though they assured me I would get it. I wish I had more time remaining on my lease because I would have just walked away but if I left and ordered somewhere else I would have been passed the date for “trade in” vs lease end and would have gone over miles. Go somewhere else. More
Kid at instant oil change place cracked a plastic splash shield behind my Ranger wheel. Went to Hiller Ford Quick Lane to have it looked at. Rachel F was manager and super pleasant, honest and expedient get shield behind my Ranger wheel. Went to Hiller Ford Quick Lane to have it looked at. Rachel F was manager and super pleasant, honest and expedient getting me in to have it checked out. She got the new shield ordered and let me pop in without a firm appointment to have it reinstalled. I’ve had bad experiences with dealership service (several different dealerships) over the years but my experience with Hiller was fantastic. Hopefully it wasn’t a fluke! I’ll definately go back to them for oil changes going forward. Seems like this manager has a good attitude and is running an efficient shop. Nice job Rachel. Thank you. More