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Hiller Ford
Franklin, WI
254 Reviews
Ken Hiller opened the doors to Hiller Ford on May 1, 1954. Originally called Hales Corners Motors, the dealership was located in the village of Hales Corners. In the summer of 1959, Ken moved the dealership to its current location on Highway 100, one-half mile south of Hales Corners to the city of Franklin. As Franklin, Hales Corners and the rest of the area grew, so did Hiller Ford. Today, Hiller Ford is one of the largest Ford dealerships in the state of Wisconsin. Hiller Ford has won Ford's prestigious President's Award for customer satisfaction and sales leadership 15 times! In closing, I'd like to say it has been a privilege to serve our fine customers over the past 65 years. We have been very fortunate to be a part of the great community we serve.
Sincerely, Jay Hiller
( Ken's son ) President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 254 reviews
February 20, 2009
I have been buying both new and used vehicles at Hiller Ford for close to 20 years now, I would recommend no other Ford Dealer in the Milwaukee metro area. The service I have received at Hiller from both t Ford for close to 20 years now, I would recommend no other Ford Dealer in the Milwaukee metro area. The service I have received at Hiller from both the sales and service staff has been more than adequate and my needs have been met or surpassed. Not long ago I had major service work done my vehicle that I had purchased from Hiller a few years ago, while my vehicle's warranty had expired the staff and management of the dealership stood behind there product, for this I was very grateful. More
by 03Explorerowner
Employees Worked With
Jay Hiller, David Ligas, Jeff Hembrook.
February 12, 2009
Bought a used car that broke down twice in the first 24 hours. first was told that it needed a battery, has someone pick me up off the side of the road and got a battery ($100) and it restarted. went to wo hours. first was told that it needed a battery, has someone pick me up off the side of the road and got a battery ($100) and it restarted. went to work (4hrs late). After work I was heading back to the dealer and the car died again. Now a tow truck had to come. they said in 30min to a hour. 2 1/2 hrs later no tow truck. I got a ride to the dealer and was still considering buying another car (was going to buy 2) I took the other car overnight and returned the next night (Now my 4th out of five nights) and never even offered a soda. I met with rude and poor attitude salesman witch did not even stand up to greet me and my family. I mention I found the same car for 2k less and asked him what he could do for me on the price. He simply said I guess I'll take the plates off and go home. And he did without saying goodbye. I was approved and ready to sign papers and the guy couldnt even throw in a oil change, to try and get my buisness after all I went through. that is how it ended. No wonder the auto makers cant sell cars. this guy wants a commission for absolutly no effort. I am in customer service so I didnt even get upset when the first car broke down because stuff happens. but to not even make a effort to compensate me on another purchase is UNBELIEVABLE. Oh and I was approved to buy 2 cars from them. I am sure someone out there will want my buisness. On a positive side the finance guy was great!!! More
by Suprised
Employees Worked With
Grumpy old Men
November 20, 2008
THis dealer did not inspect my trade or question me about it before taking delivery. They are sueing me now for damages that exsited and i didnt even know. Do not go to this dealer. They are unfair crooks. S it before taking delivery. They are sueing me now for damages that exsited and i didnt even know. Do not go to this dealer. They are unfair crooks. Stay away. They are not reasonable and can not be held accountable for mistakes they made. WATCH OUT! More
by forddriver
Employees Worked With
Steve, Wayne
February 19, 2007
Hiller Ford dealer has the worst service. I had my car towed to this dealer because I was close to the dealer. The technical writer was being a jerk about the whole thing. He didn't even care to listen to towed to this dealer because I was close to the dealer. The technical writer was being a jerk about the whole thing. He didn't even care to listen to what I have to say regarding the issue with the car. He only joted my number and address and send me off. This happened on Friday. Today (Monday), I received a call from someone at Hiller Service. This person asked me for where I parked my car, and what color and model is my car. In addition, this person asked what is wrong with my car. If I have the choice, I would have my car towed to Heiser Ford! More
by toke
