Hiller Ford

HILLER FORD...best freagin' dealership in Milwaukee!! Really... this is our 3rd used vehicle from Hiller now so, maybe we're biased however, just bear with me here on my long story. Every time we compare Really... this is our 3rd used vehicle from Hiller now so, maybe we're biased however, just bear with me here on my long story. Every time we compared prices at local dealerships (and Online in recent years), Hiller Ford always had the best prices! Now my wife and I are penny-pinchers and we used to shop all over Milwaukee (and spent a whole day looking for cars and haggling with slick salesman over greatly varying prices at every other dealership in town which sucked)....and we laughed because we always ended up back at Hiller Ford. They have this "no-haggle price thing"... so, like me, you don't have to be good at negotiating....the price they show is what EVERYBODY pays. And the kicker is their sales people are really low-key and friendly...especially (Pam Wolff) who helped us. She didn't seem like the typical car salesperson... she was so friendly, no high-pressure sales pitches, she really listened and was so concerned with helping us find the perfect vehicle that fit our budget. She even called us at home (after we test drove one or two and weren't satisfied yet) to tell us about an awesome 2008 Escape that was just traded in with really low miles and a steal of a price that wasn't even on the lot yet however, it was such an awesome vehicle when we saw it, we put money down right away. This gets good listen....my wife is like "geeze did we act too fast...they aren't even finished checking it out to put on the lot yet....are the tires good enough and what about a few stains on the floor mats, one little dent on the door...Here's what happened. We showed up to take a test drive and close the deal (figuring for such a low price they probably aren't going to sink a ton of money into the thing since it's already sold) here's what happened. Hiller ended up recovering the upholsty on the front seats, put brand new floor mats, tie rod thingys and other gear-head stuff I don't understand that added up to almost a couple grand. We couldn't figure out why they would do all this since we essentially bought the vehicle as is...and Pam explained.... "oh.. it's because we do this with all our vehicles and for all our customers....our service manager "Donnie" is really a stickler on quality on all our used vehicles. She went on to tell us "in fact Hiller Ford's Service Dept. won the Greater Chicago-Land dealer Service award thingy for best service/customer satisfaction (which is impressive since there are a ton of dealerships between here and Chicago) It's no surprise. If that wasn't enough.... Craig (the finance guy really shopped around to get us the best rate for our used vehicle. The don't just use their own single financing company but, compare prices and get the best around.... which is another "above and beyond the call of duty" thing they do. Honestly, you can buy from these people with confidence knowing you got the best deal in town and feel like you are a valued customer even if you are only buying a used car...really. Just stop their once and you see this is all for real. A++++ dealer! Thanks, Steve Franklin, WI More

I went to Hiller Ford looking for a 2012 Ford Focus. I was also looking at the Chevy Cruze and since I work at Walmart I'm offered discounts through both company's. After doing some research I concluded t was also looking at the Chevy Cruze and since I work at Walmart I'm offered discounts through both company's. After doing some research I concluded that I would get a better discount through Ford and get more options for my money. I chose Hiller Ford because my mother had gone there the previous year to buy her Fusion so, I figured I already had some sort of a relation with that dealership. The sales consultant I worked with was Pam Wolff as did my mother a year before. Pam was great with us. She's friendly, direct, and easygoing. Now, with my discount through my employer you receive a pin and that offer can't be combined with any other offers. What Pam did for me was use the discount price through my employer without using the pin I was given. Then she informed me of a $500 recent graduate deal that she could apply as well since they weren't going to use the pin number. On top of all that I received a $1500 cash back incentive. Overall, Pam was wonderful. She reminded me of a fun distant relative that you would see rarely but enjoy every minute with. I felt I was treated like "one of their own". I would highly recommend seeing Pam Wolff from Hiller Ford. More

Pam gave us very personal service in trying to locate a car that met our needs. We eventually ordered a car specifically taylored to what we wanted, thanks to Pam. car that met our needs. We eventually ordered a car specifically taylored to what we wanted, thanks to Pam. More

We have worked with Hiller Ford for almost a decade, and they are terrific. Particularly Mike L, and the service department team. We feel that when their service team recommends work, it's work that need they are terrific. Particularly Mike L, and the service department team. We feel that when their service team recommends work, it's work that needs to occur. And they're proactive, giving us the heads-up when needed work might be coming up, so we can plan properly. Finding an honest team at a car dealership isn't easy - Hiller Ford is a group that we feel we can trust. More

I initially worked with a salesman who was not very friendly and did not provide any sort of customer service. I came into the dealership with the intention of purchasing a vehicle and he did nothing t friendly and did not provide any sort of customer service. I came into the dealership with the intention of purchasing a vehicle and he did nothing to sell a car to me. He made me feel uncomfortable even being in the dealership. I went back to the dealership later that week and spoke with Pam Wolf. She made me feel comfortable with my purchase and helped me through every step of the process. She is the only reason that I would ever go back to this dealership. More

Buying cars has always felt like a ripoff. I did a ton of research on dealers within 100 miles of me using TrueCars.com. Got some good info but went to cars.com, autotrader and several others. I was ready to research on dealers within 100 miles of me using TrueCars.com. Got some good info but went to cars.com, autotrader and several others. I was ready to do battle, but the people at Hiller were real straight forward. Their "no haggle" price was below Blue Book for that car with that mileage. Pam Wolff was great to work with. They also gave me the best trade in offer for my car. I'd go back there and that is the FIRST time I've said that about a car dealer. More

This is the second car I have purchased from Steve Misher at Hiller Ford. My first car was a 2007 Focus and when I decided to buy a new car I could only think of one person to go and see. I called Steve to at Hiller Ford. My first car was a 2007 Focus and when I decided to buy a new car I could only think of one person to go and see. I called Steve to setup a time when I could come in and try out some new cars. I thought I wanted another Focus and he had me drive a Focus and a Fiesta. He took the time to show me all the options on both cars and explained everything to me. After driving both cars, I decided the Fiesta was the one for me. When I came to pickup the new car, Steve went thru everything again, to make sure i understood the new features of the car and because I had the new sync system in my car he took the time to make sure I knew how everything worked. I have only had the car a few days, and have had several people ask me where I bought it. I can't say enough about Hiller Ford and Steve. If you want a Ford, I can only say go to Hiller Ford and see Steve. More

Great experience - Bill was very helpful and because I knew what I wanted was able to get in and out (drove the car at 4pm and left the next day with it at 11am). knew what I wanted was able to get in and out (drove the car at 4pm and left the next day with it at 11am). More

Hillier Ford has the wrist c.s. ever. When getting the paper work ready they noted that I was married with the co signer my boyfriend and gave me his last name. When I am not married and never asked if I paper work ready they noted that I was married with the co signer my boyfriend and gave me his last name. When I am not married and never asked if I was married. So I had drive back to the dealer to sign the papers again with my name. When I test drove the car I heard a noise I was told the technician would look into it. They said they did not hear anything the car is fine. So after purchasing the car and driving it back home I heard the noise again and took it back. So after having my car for a week they said my car was ready. So after I get there and turning the car on and putting it in drive the noise is still there. I told them I was not taking the car back until the noise was gone. Another week they said the car was ready. So I went back to the dealer and the noise is still there. The owner calls me back and said the noise is normal and there is nothing they can do and they are not putting more money into the car to fix it and request the title back a.s.a.p. So this is the worst experience ever I wasted my time and money plus insurance money on the car and never really had the car because it was at the dealer for now almost three weeks. And now I have to start all over for another car. More

I purchased a vehicle from hiller ford two weeks ago and its been in service ever since. A week ago I got a call from service that it was ready upon arrival, I started the vehicle the noise was still there its been in service ever since. A week ago I got a call from service that it was ready upon arrival, I started the vehicle the noise was still there so they apologized. Three days later got a call back that it was ready, it still made the noise. I then spoke to the GM wayne he stated they were gonna take care if it. I went back today and the noise is still there. I spoke to the service manager and he states its normal noise, since when an exhaust leak normal noise. I then stated fine ill take as is but I'm gonna take it to a different shop to get it fix and wayne the GM stated no I'm not putting no more money into the vehicle and stated to give him the title and return the vehicle. How can they do this. Im so upset I don't know what to do. Horrible experience. Horrible service. And to top it off the GM Wayne tells me to erase the bad review I gave then because it makes them, look bad. I couldn't believe He had the nerve to ask me that after they don't want to fix my car. I then contacted the owner jay hiller and told him I was going to take it to another dealer for a second opinion and he refuses because he states his techs did not find nothing wrong so there is nothing wrong I can't believe the unproffesionalism of the entire company. I feel so discriminated, I feel they are not doing nothing because of the color of my skin. This has been the worse experience ever. I would be contacting the BBB tomorrow morning because is completely wrong. More