Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Purchased a new grand Cherokee here. Salesman Will was great. Discovered the rear spoiler was loose. We scheduled a service appointment. Also had the oil changed. After two hours, the service advisor stat great. Discovered the rear spoiler was loose. We scheduled a service appointment. Also had the oil changed. After two hours, the service advisor stated the vehicle was ready. I checked the spoiler and it was still loose. I asked why it wasn’t fixed and she said they don’t do that in the service department, I would have to schedule an appointment with the body shop. My initial appointment was for the oil change and spoiler repair. I went back to the body shop and they looked at it and said they could fix it and told me it would cost about $100 to diagnose. I told them it’s under warranty (just had first oil change) and they said I would have to take it to service to get fixed. I explained I just spent two hours there and they said I should go see the service manager, Mr. Hutton. I saw Hutton and he gave me his card and told me to contact him and he would schedule the appointment and take care of everything. He apologized for the poor experience. We emailed Hutton and he scheduled the appointment. He offered to let us use his demo while our car was repaired. (Did this by email). We arrived for our appointment and Hutton was no where to be found. We had to spend an hour getting checked in and getting a courtesy car (not his demo). When the car was ready later that afternoon I picked it up and there were hand prints all over the back of it. I wanted to talk to Hutton about why he didn’t provide a car like he said he would and made us wait an hour to get a courtesy car, but he disappeared into his office and closed the door. He knew I was there because I looked right at him but he ran away. I called him but he won’t return my call. We have had a history of poor service at this dealership. We won’t go back. If you promise a good service experience to make up for the last horrible experience, then just deliver. Hutton not only failed to deliver but refused to talk to me about it. Hutton had offered his demo because he knew we had an appointment to get to and had already wasted hours trying to get the issue resolved. He never spoke to us when we were there. We did deal with a lady named Beth who was very nice. More

Aaron is my service advisor and has always been prepared for my appointments. My concerns were addressed in a timely manner the problem I was experiencing was resolved to my satisfaction. for my appointments. My concerns were addressed in a timely manner the problem I was experiencing was resolved to my satisfaction. More

They did a great job. Were fast and explained what services were going to be done. I Would recommend a service to friends and family. services were going to be done. I Would recommend a service to friends and family. More

Bridget was very helpful and efficient! Glad I got to work with her! The service was quick and professional. Glad I brought my truck here work with her! The service was quick and professional. Glad I brought my truck here More

In for a recall that was done quickly. Everyone professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything More

So far this is my best experience with a Jeep dealership and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! T and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! Thanks More

Went in for express oil change and they ended up ordering a damaged part in order to reduce lead time when I come in. Thanks a damaged part in order to reduce lead time when I come in. Thanks More

Routine recall visit. Beth and Kyle were professional and courteous courteous More

Jeep’s working great. They have a very skilled engine mechanic and Brian is a great service rep. All repairs and services were done in a very professional manner. mechanic and Brian is a great service rep. All repairs and services were done in a very professional manner. More

Brian Chicco kept me well informed about the status of my vehicle. He was very polite and professional. Although there was an issue with obtaining the part for my new vehicle , I felt that I was a priority vehicle. He was very polite and professional. Although there was an issue with obtaining the part for my new vehicle , I felt that I was a priority. More