Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Friendly & fast. It does not take 25 words to describe friendly & fast!Ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto friendly & fast!Ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto,ditto More

Brian is the reason we are such loyal customers. The service we receive is always perfection. My cars radiator went out. And Brian was “I got u” we’ll fix it. No problem. And for someone who didn’t know service we receive is always perfection. My cars radiator went out. And Brian was “I got u” we’ll fix it. No problem. And for someone who didn’t know what was going on. He explained it all very clearly. He has always treated us like family. Thank you so much Brian. More

Excellent customer service every time I come in to do anything from making an appointment to buy my car and all in between. I love the customer service. anything from making an appointment to buy my car and all in between. I love the customer service. More

I just got a oil change, everything went fine. I don't need 25 words to say everything went fine. It was better than this stupid survey. need 25 words to say everything went fine. It was better than this stupid survey. More

When another dealer could not fix my truck I was frustrated . Brian listened to what my concern was and explained in an easy to understand manner of what your technician found . Instead of 3 times a frustrated . Brian listened to what my concern was and explained in an easy to understand manner of what your technician found . Instead of 3 times at another dealer he made sure your dealer got it right the first time. He has definitely earned my business and I will drive out of the way for good service More

Purchased a new grand Cherokee here. Salesman Will was great. Discovered the rear spoiler was loose. We scheduled a service appointment. Also had the oil changed. After two hours, the service advisor stat great. Discovered the rear spoiler was loose. We scheduled a service appointment. Also had the oil changed. After two hours, the service advisor stated the vehicle was ready. I checked the spoiler and it was still loose. I asked why it wasn’t fixed and she said they don’t do that in the service department, I would have to schedule an appointment with the body shop. My initial appointment was for the oil change and spoiler repair. I went back to the body shop and they looked at it and said they could fix it and told me it would cost about $100 to diagnose. I told them it’s under warranty (just had first oil change) and they said I would have to take it to service to get fixed. I explained I just spent two hours there and they said I should go see the service manager, Mr. Hutton. I saw Hutton and he gave me his card and told me to contact him and he would schedule the appointment and take care of everything. He apologized for the poor experience. We emailed Hutton and he scheduled the appointment. He offered to let us use his demo while our car was repaired. (Did this by email). We arrived for our appointment and Hutton was no where to be found. We had to spend an hour getting checked in and getting a courtesy car (not his demo). When the car was ready later that afternoon I picked it up and there were hand prints all over the back of it. I wanted to talk to Hutton about why he didn’t provide a car like he said he would and made us wait an hour to get a courtesy car, but he disappeared into his office and closed the door. He knew I was there because I looked right at him but he ran away. I called him but he won’t return my call. We have had a history of poor service at this dealership. We won’t go back. If you promise a good service experience to make up for the last horrible experience, then just deliver. Hutton not only failed to deliver but refused to talk to me about it. Hutton had offered his demo because he knew we had an appointment to get to and had already wasted hours trying to get the issue resolved. He never spoke to us when we were there. We did deal with a lady named Beth who was very nice. More

Aaron is my service advisor and has always been prepared for my appointments. My concerns were addressed in a timely manner the problem I was experiencing was resolved to my satisfaction. for my appointments. My concerns were addressed in a timely manner the problem I was experiencing was resolved to my satisfaction. More

They did a great job. Were fast and explained what services were going to be done. I Would recommend a service to friends and family. services were going to be done. I Would recommend a service to friends and family. More

Bridget was very helpful and efficient! Glad I got to work with her! The service was quick and professional. Glad I brought my truck here work with her! The service was quick and professional. Glad I brought my truck here More

In for a recall that was done quickly. Everyone professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything professional, polite and very helpful. Will recommend the dealership and use again. Always been great when I needed anything More