Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Mark, the service manager, at Hill-Kelly went above and beyond for me with a recent issue that ended with my 2021 Ram 1500 being repurchased (Lemon Law) by FCA. Without Mark’s help, I wouldn’t be enjoying beyond for me with a recent issue that ended with my 2021 Ram 1500 being repurchased (Lemon Law) by FCA. Without Mark’s help, I wouldn’t be enjoying my brand new truck, purchased elsewhere, just in time for our Christmas camping trip. (My opinion of the sales department differs, but that’s for another review!) Mark always takes my call or calls back promptly. Thank you for all of your hard work and dedication to getting us all back on the road. More

This is one of the most dishonest dealers I have ever dealt with. Taking a quick recap to my complaint last year in which they said I needed a bcm for 4 thousand dollars I later found that it was a rela dealt with. Taking a quick recap to my complaint last year in which they said I needed a bcm for 4 thousand dollars I later found that it was a relay for 10 bucks. Thank god I wasn’t someone with little car knowledge and knew better. This time the vehicle went in to have backup sensors reprogrammed and warranty work for a broken exhaust manifold bolt. The truck comes out with a check engine light on for an active air xxxx and they are saying because it is out of warranty I am responsible for the charges. I understand being out of warranty, but the light wasn’t on when it went in. I have a body shop that can verify but this dealer refused to fix it. I will never own a vehicle from this dealer and advise everyone to do their own research. I have owned many brands and this is by far the worst dealer from sales to service. I’ll be thankful to get out of a ram just to avoid this place. More

GREAT SERVICE . FAST AND HONEST. THANK YOU HILL KELLY TEAM!!! CONVENIENT SERVICE WITH ATTENTION TO DETAIL. TEAM!!! CONVENIENT SERVICE WITH ATTENTION TO DETAIL. More

Brian Chicco is excellent and took very good care of me and followed through with everything. and followed through with everything. More

I like the people, and get good answers when I have questions. I really like my Jeel Gladiator and I don't see ever trading it in. questions. I really like my Jeel Gladiator and I don't see ever trading it in. More

Great service. Jimmy gave me excellent service of greating and bringing car around once done. Told me approximate wait time. greating and bringing car around once done. Told me approximate wait time. More

Always fantastic service, courtesy, professionalism, and communication! It’s never a stressful event to take the car in for service. Check in is so easy, everyone always calls for an update, and the cashier communication! It’s never a stressful event to take the car in for service. Check in is so easy, everyone always calls for an update, and the cashiers are very helpful and kind😃🙏 More

Great service and excellent customer service. The time it took to complete the service was great and waiting area was very clean. took to complete the service was great and waiting area was very clean. More

About four months ago we brought our Cherokee to Hill-Kelly Dodge due to an engine light turning on, only at highway speeds, and the car going into limp mode. During the first visit, we were charge Hill-Kelly Dodge due to an engine light turning on, only at highway speeds, and the car going into limp mode. During the first visit, we were charged a diagnostic fee of $125, and quoted $1300 to replace cam shaft sensors. We had the repair done; however, this did not fix the issue. We reached out to Hill-Kelly Dodge again, and spoke to our service advisor Brian Chicco. At this time, I would like to point out customer service is a huge thing and Brian lacks it, but if you ignore 75% of what he is saying, you can get some decent information. After Brian provided me about several dozen possibilities of the problem, he said he'll get a tech to look at it. Several days later, I received a call back asking approval to break down the engine. This was approved and the tech discovered a bad oil pump. Fortunately this was under warranty and it covered the $2300+ repair; however, Brian mentioned it will take a week for them to start on my vehicle because the tech assigned to my car was scheduled on another vehicle they had since December, and the owner of that vehicle is leaving terrible feedback. So, I waited, and I called back a week later, then asked if they started working on my vehicle. Brian stated, the same tech mentioned above had a family member that died, and is out, so it'll be another week. As you can tell, Brian is a bit strange. A week after that, they replaced the oil pump and I received my car only to find out it wasn't fixed. This time I didn't take it back immediately, but called them to provide them an update and drop off date since I had family in town and took a week off of work. During this week, I drove to the beach everyday and stayed off the highway so my car doesn't go into limp mode. After vacation was over, I dropped it back off at Dodge. I then received a call from Brian stating my car had a ton of good starts and told me to take it somewhere else, since there doesn't appear to be a problem. I reminded him when the problem occurs at highway speeds and mentioned I didn't drive at those speeds, but he seemed to have a case of amnesia when it came to this. I then requested a service manager and he too noted that they needed the engine light to be on; however, he attempted to get the engine light on by taking my car home with him that night since it's a long commute for him which isn't a problem with me, but it didn't work. The next day I requested another manager, which lead me to the new Operations/Service Manager James from Atlanta that was only on the job for a week. I provided him some feedback with everything I mentioned above, so he was aware what he was inheriting. He appreciated the feedback and mentioned if the check engine light turns back on, then bring it back and he will do whatever it takes to take care of it. At this time, I didn't leave any feedback, but my spouse did. We then dropped the car off to another dealership, which immediately encountered the code and notified me. I then reached out to James at Hill-Kelly Dodge and left a message. I received no return call. I then called back and left a message with the clerk. Several minutes later, James called me back. He rudely asked why I'm calling and asked me about a negative review. I responded by stating I didn't leave any negative review, and then he pointed out that my spouse did. I stated that the review can be rectified, and then started stating the reason for my call, and provided him an update of my vehicle. He asked if the car was doing the same thing, and I said yes, and asked him what he would like to do about it. He responded angrily and stated he could send me over to scheduling but they are a month or so out, then stated he will not be blackmailed or threatened with negative feedback. I stated whatever feedback you earn is on you, and I will take my car elsewhere and hung up. I'm confused why Hill-Kelly Dodge took a step backwards in customer service and hired an Operations Manager lacks it or doesn't put it first. More

great job! our car was worked on and complete within 6 hours and we got it back good as new. very professional and friendly. they answered all our questions and made sure we were taken care of hours and we got it back good as new. very professional and friendly. they answered all our questions and made sure we were taken care of More