Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Pensacola, FL
392 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Great experience, the service pro was very professional, he updated us regularly on the progress. The waiting area was clean. he updated us regularly on the progress. The waiting area was clean. More
I brought my Jeep Wrangler in for an express oil change and tire rotation. I was seen quickly and was out the door in a little over an hour. and tire rotation. I was seen quickly and was out the door in a little over an hour. More
Mark, the service manager, at Hill-Kelly went above and beyond for me with a recent issue that ended with my 2021 Ram 1500 being repurchased (Lemon Law) by FCA. Without Mark’s help, I wouldn’t be enjoying beyond for me with a recent issue that ended with my 2021 Ram 1500 being repurchased (Lemon Law) by FCA. Without Mark’s help, I wouldn’t be enjoying my brand new truck, purchased elsewhere, just in time for our Christmas camping trip. (My opinion of the sales department differs, but that’s for another review!) Mark always takes my call or calls back promptly. Thank you for all of your hard work and dedication to getting us all back on the road. More
This is one of the most dishonest dealers I have ever dealt with. Taking a quick recap to my complaint last year in which they said I needed a bcm for 4 thousand dollars I later found that it was a rela dealt with. Taking a quick recap to my complaint last year in which they said I needed a bcm for 4 thousand dollars I later found that it was a relay for 10 bucks. Thank god I wasn’t someone with little car knowledge and knew better. This time the vehicle went in to have backup sensors reprogrammed and warranty work for a broken exhaust manifold bolt. The truck comes out with a check engine light on for an active air xxxx and they are saying because it is out of warranty I am responsible for the charges. I understand being out of warranty, but the light wasn’t on when it went in. I have a body shop that can verify but this dealer refused to fix it. I will never own a vehicle from this dealer and advise everyone to do their own research. I have owned many brands and this is by far the worst dealer from sales to service. I’ll be thankful to get out of a ram just to avoid this place. More
GREAT SERVICE . FAST AND HONEST. THANK YOU HILL KELLY TEAM!!! CONVENIENT SERVICE WITH ATTENTION TO DETAIL. TEAM!!! CONVENIENT SERVICE WITH ATTENTION TO DETAIL. More
I like the people, and get good answers when I have questions. I really like my Jeel Gladiator and I don't see ever trading it in. questions. I really like my Jeel Gladiator and I don't see ever trading it in. More