Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Brian kept us informed. Brandy friendly and professional. The waiting room was kind of dark…windows would be nice. Brandy friendly and professional. The waiting room was kind of dark…windows would be nice. More

Awesome service ! Thank you Marc ….. for the help I got. A little misunderstanding was handled very well! Will be back!! Thank you Marc ….. for the help I got. A little misunderstanding was handled very well! Will be back!! More

Very good customer service and quality of work. Salesperson, service department did a great job with my service. Brandi in the customer service department really went above and beyond to help me. Salesperson, service department did a great job with my service. Brandi in the customer service department really went above and beyond to help me. More

On March the 2nd 2022, I took my Jeep Patriot into Hill-Kelly Dodge Chrysler Jeep service Department for a recall on the Catalytic converter. I got there at 6:50 a.m. was the first one there; when I w Hill-Kelly Dodge Chrysler Jeep service Department for a recall on the Catalytic converter. I got there at 6:50 a.m. was the first one there; when I went to get my car at 1:50 I was told that the car was not ready and to give them at least another hour and a half at this point I was very pissed. My car was the first one there with no cars behind me waiting to be service .This service represented James told me my car should be ready by the time I get off at 1:30. I know for a fact it only takes an hours to two and a half hours to replace a Catalytic converter that's with the car cooling and the system the programming. When I got my car James did not give me a receipt he told me he would email me a receipt this was 5 days ago I have yet to receive the receipt and my email to this day . I will be going there to get a receipt. Now after driving my car for the service lot I have rattling sound that was not there but is now . Like something has been taken off or has not been put back on I'm going to get that receipt so I can prove that I was there the service was very poor. James did Apologize I guess because he thought I was a dumb female. I do not know if there was even a replacement part put on my car I know my car does not drive the same and I'm taking it to another shop to see what was done. This is bad Business. 9:45 to replace a Catalytic converter is not good. When you know your car was first; I do understand car's may be there for yesterday . But when customer are sitting in waiting for there car and still leave before you something is wrong. And I did see my Jeep park by the fence when I got there. I'm thinking the 1:30 I had to wait is when they worked on my Jeep. Poor service More

Our experience with this organization was terrible. Easiest way to describe is fake and phony; just words, starting with their calls to make sure you’re on time. Worst experience with a dealership in m Easiest way to describe is fake and phony; just words, starting with their calls to make sure you’re on time. Worst experience with a dealership in my 82 years on this earth. More

Great experience, the service pro was very professional, he updated us regularly on the progress. The waiting area was clean. he updated us regularly on the progress. The waiting area was clean. More

My first time visiting this dealership for service and yes, I would go back again if necessary. yes, I would go back again if necessary. More

I brought my Jeep Wrangler in for an express oil change and tire rotation. I was seen quickly and was out the door in a little over an hour. and tire rotation. I was seen quickly and was out the door in a little over an hour. More