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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
392 Reviews

392 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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February 04, 2022

Great experience, the service pro was very professional, he updated us regularly on the progress. The waiting area was clean. More

by Dcrmatthews75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the wonderful feedback about your recent visit here at Hill Kelly Dodge Chrysler Jeep! We appreciate your business and look forward to seeing you again next time! Sincerely, Brandy Pastor, Customer Advocate Manager

January 30, 2022

My first time visiting this dealership for service and yes, I would go back again if necessary. More

by rcrawford2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 01, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for your review! -Hill-Kelly Dodge Chrysler Jeep

January 15, 2022

I brought my Jeep Wrangler in for an express oil change and tire rotation. I was seen quickly and was out the door in a little over an hour. More

by Bpg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for visiting our team here at Hill Kelly Dodge Chrysler Jeep! We appreciate your business and hope to see you again next time!

December 19, 2021

Everyone was friendly and professional. You did a good job. Good job. Knowledgeable staff. Efficient and considerate. More

by Bill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
December 16, 2021

Had a recall completed on our Jeep. They had us out quickly. Worth the two hour drive to have the service completed. More

by fjhayesman72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chicco
December 14, 2021

Mark, the service manager, at Hill-Kelly went above and beyond for me with a recent issue that ended with my 2021 Ram 1500 being repurchased (Lemon Law) by FCA. Without Mark’s help, I wouldn’t be enjoying More

by Pennyaries2012
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark DeGrot, Aaron Tuberville
Dec 16, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share this feedback. We're so glad Mark was able to help you out and we'll be sure to let him know how much you appreciate his exceptional service. Take care and please don't hesitate to reach out if there's anything else we can assist you with!

November 23, 2021

This is one of the most dishonest dealers I have ever dealt with. Taking a quick recap to my complaint last year in which they said I needed a bcm for 4 thousand dollars I later found that it was a rela More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Tuberville
Dec 08, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for reaching out, Tony. I'm sorry to hear about these concerns and would like the opportunity to look into the situation further for you. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thanks again, Brandy Pastor - Customer Advocate Manager - 850-696-1497

November 14, 2021

GREAT SERVICE . FAST AND HONEST. THANK YOU HILL KELLY TEAM!!! CONVENIENT SERVICE WITH ATTENTION TO DETAIL. More

by mdegroat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

It was our pleasure to serve you! Thank you for reviewing your recent visit with the Hill Kelly Dodge Chrysler Jeep team. We appreciate your business and hope to see you again next time!

November 03, 2021

Brian Chicco is excellent and took very good care of me and followed through with everything. More

by Conniedcrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chicco
Nov 03, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hi Connie, thank you for recommending Brian at Hill-Kelly Dodge Chrysler Jeep! We appreciate your kind comments!

October 15, 2021

I like the people, and get good answers when I have questions. I really like my Jeel Gladiator and I don't see ever trading it in. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Pastor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chicco
Oct 15, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for rating us five stars, Alex! We're happy the Hill-Kelly Dodge Chrysler Jeep team came together to get you into a great new Gladiator! We know you'll enjoy many great adventures! Sincerely, Brandy Pastor, Customer Advocate Manager.

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