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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
397 Reviews
Call Service Center (855) 980-5795

397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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April 12, 2023

Worst service department I have ever seen, they have had my grandson's car for almost 3 months and still have not got it running. Keeps giving him the run around about what is wrong with and why they can't More

by Meme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Smoote
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chicco
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March 26, 2023

Service advisor did a great job taking care of my daughter’s Jeep. Very thorough and professional. More

by Jimkramer64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 28, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for trusting the Hill-Kelly Dodge Chrysler Jeep team with your daughter's vehicle! We appreciate the kind feedback and hope we can be of service again in the future!

March 03, 2023

The staff was great and professional. The service was quick. I was extremely pleased with overall experience. I would highly recommend using Hill-Kelly service center! More

by Stanwatson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Pastor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chicco
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Mar 03, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for visiting our team at Hill-Kelly Dodge Chrysler Jeep!

February 02, 2023

I had my oil changed there and the service was great and timely. The advisor was exceptional. More

by Robertjones115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tobias Baskind
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Feb 03, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks for trusting the Hill-Kelly Dodge Chrysler Jeep team with your oil change! We appreciate the kind feedback and hope we have the opportunity to serve you again in the future!

January 29, 2023

Always have great service when at Hill Kelly. I will continue to recommend this dealership More

by ttweety5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for your review! We appreciate your business! -Hill-Kelly Dodge Chrysler Jeep

January 14, 2023

Service department is always accommodating. Do a good job of keeping me advised on progress of repair or maintenance. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks for trusting the Hill-Kelly Dodge Chrysler Jeep team with your service needs! We appreciate your loyal business and look forward to your next visit!

January 09, 2023

Hill-Kelly Dodge, Jeep and RAM has quick, friendly, courteous service and a fair price. More

by breezesouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chicco, Tobias Baskind
Report | Print
Jan 10, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive feedback! Our Hill-Kelly Dodge Chrysler Jeep team looks forward to serving you again in the future!

December 23, 2022

Anytime I have had an issue with my vehicle or needed a part or service they been helpful polite and fast. More

by danriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Thompson , Brian Chicco
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Dec 27, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for your 5-star review! We appreciate you as a customer and look forward to seeing you next time! -Hill-Kelly Dodge Chrysler Jeep

December 21, 2022

It's always a good experience dealing with Hill-Kelly Dodge Jeep Ram in Pensacola FL. More

by jewatkin
Recommend Dealer
Yes
Employees Worked With
Robert Bowden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for being a loyal customer! We look forward to seeing you next time at Hill-Kelly Dodge Chrysler Jeep!

December 20, 2022

Made an appointment on line. Confirmed the following day w/ an actual person. Day of service I was told it would be 30days to check out the noise your car is making, but they wer More

by FLorida2
Service Communication
Recommend Dealer
No
Employees Worked With
Tobias Baskind
Report | Print
Dec 20, 2022 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your review. We apologize for not providing you with a better experience and would like the opportunity to discuss this issue with you further. As the Customer Advocate Manager, I invite you to contact me at your earliest convenience. Thanks, Brandy Pastor - Customer Advocate Manager - 850-696-1497

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