Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Brought car in for first time to Hill-Kelly for service after finding out that my long-time Service Adviser, Scott Bowden, now works at this dealership. It gave me comfort knowing I would be dealing with after finding out that my long-time Service Adviser, Scott Bowden, now works at this dealership. It gave me comfort knowing I would be dealing with a familiar face and with someone that I trust. Service was excellent and very timely. More

Would like to say thank you. I called because my car was stuck in park and couldn't get it to come out of park. Scott walked me thru the process of getting out of park in order to get to their service cente stuck in park and couldn't get it to come out of park. Scott walked me thru the process of getting out of park in order to get to their service center to get it repaired. Great experience and I will be looking forward to working with Scott for all my future needs with my Chrysler. Thank you Scott Kevin More

About 10am this morning my wife said the car won't start. I have a 2009 Town and Country, and I checked it and it was dead!! I mean DEAD.. No power to anything..I called Hill Kelly Dodge, spoke with John Ch I have a 2009 Town and Country, and I checked it and it was dead!! I mean DEAD.. No power to anything..I called Hill Kelly Dodge, spoke with John Chambers. He gave me the current number for Chrysler roadside service and I had a nice visit with Dani on the phone and within the hour a wrecker showed up to tow it to the dealership. John Chambers called me about 3pm saying it was ready. The battery had a dead cell and the battery was replaced...Since we are a single car couple (seniors in our 70's) we had no way to go get it so John sent a courtesy car for me. And that's just what Charles the driver was, courteous and a good, safe driver. It was probably the best service all around that I've received from a car dealer in my 50 plus years of driving...that's why all 5's in the rating portion. Jim Bodiford More

Service Advisor very friendly, courteous and helpful. Was made aware of a special service being offered on oil changes. Service was prompt and professional. Waiting area was clean and comfortable. Dit Was made aware of a special service being offered on oil changes. Service was prompt and professional. Waiting area was clean and comfortable. Ditto for men's restroom. Cashier was also customer friendly and processed the paperwork quickly. Very impressive operation. More

I was glad to find out that Scott Bowden was now with this service department. He is excellent at his job and interested in hearing all about any problems with my car,really an asset to the service depar this service department. He is excellent at his job and interested in hearing all about any problems with my car,really an asset to the service department. Was a pleasure being there and treated so well by everyone involved. More

Upon getting my Ram truck back from the body shop for some minor work, I was pleasantly surprised to find that the dealer had washed the exterior and thoroughly cleaned the interior. My nine month old tr some minor work, I was pleasantly surprised to find that the dealer had washed the exterior and thoroughly cleaned the interior. My nine month old truck looked like new!!! These folks really care about the customer. More

Scott is a wonderful person. He is friedly and hard working. I would not trust anyone else with my vehicles. Hill Kelly is a wonderful dealership. They are very friendly and quick to serve you. I follo working. I would not trust anyone else with my vehicles. Hill Kelly is a wonderful dealership. They are very friendly and quick to serve you. I followed Scott from previce job. This is why I rated him the way I did. GREAT JOB SCOTT! More

Dealer informed us about a a tota and instantly made an appointment to install it. A month prior we had an item go bad and again an appointment was immediately made and problem corrected. The only pro appointment to install it. A month prior we had an item go bad and again an appointment was immediately made and problem corrected. The only problem was that the "Resistor" that was replaced to repair the fan problem situation was not under warranty even though we had purchased the "Extended" Warranty. We then had additional service work done and it was completed with our satisfaction. Hill-Kelly Dodge along with our service writer, John Chambers, are highly recommended. Frank Turchi Note: Owner of a total of 4 Dodge Caravans over the past 17 years. Have passed two (2) of them on to my daughter and granddaughter. More

Mike is always very pleasant, ready to help and very professional in all his dealings. He has been handling my truck (2008 Dodge 2500)for over 2 years and handled my wife's car (2004 Grand Cherokee) fo professional in all his dealings. He has been handling my truck (2008 Dodge 2500)for over 2 years and handled my wife's car (2004 Grand Cherokee) for over 4 years and is terrific. Top notch in every respect! More

We were traveling and the radio went out. We faced a 7-hour drive with no radio, so stopped in Pensacola at Hill-Kelly. We were assisted by Reese immediately. He checked fuses, found nothing, then wen 7-hour drive with no radio, so stopped in Pensacola at Hill-Kelly. We were assisted by Reese immediately. He checked fuses, found nothing, then went back and tried something else in the fuse box. This resolved the problem. While we waited, several service employees stopped by, and all were extremely friendly and helpful. We were never asked if we had an appointment, never told we would have to wait in line. Reese simply began to assist us as soon as we described our situation. If we lived in the Pensacola area, this would be the dealer we would definitely use for our Jeep needs. The service area was very clean and inviting, and every employee welcomed us. Would highly recommend this dealership! Thank you, Reese, for going out of your way to get us back on the road quickly and with our music! Paulette Saffle More