Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

PROBABLY THE BEST SERVICE I HAVE HAD AT HILL-KELLY. NORMA WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS WAS KNOWLEDGEABLE GOT ME A APPOINTMENT THAT DAY AND ALL WORK COMPLETED IN A TIMELY MANNER. THANKS More

My experience with Dean McArthur was outstanding. He is very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worke very professional, understands and know exactly how to communicate with the customers effectively and delivers outstanding work performance. I worked in customer service for years as the lead representative. Dean is the top of the line. I was very satisfied with the service I received. Thank you Dean,God Bless you. Lydia Darnes More

The key fobs for our car quit working and another dealer was supposed to order them. They never came in and the other dealer said they were on backorder. Hill Kelly was able to get them in 2 days instead of was supposed to order them. They never came in and the other dealer said they were on backorder. Hill Kelly was able to get them in 2 days instead of 3 months and had them reprogrammed in 2 hours. Good job Mike and Hill Kelly. The service we received is very good. More

This service department used to be terrible...acted like they were doing you a favor to wait on you. NOW, I was treated very well...it will be a pleasure to return. Jerry Westmoreland they were doing you a favor to wait on you. NOW, I was treated very well...it will be a pleasure to return. Jerry Westmoreland More

Mike has been the only Service Advisor I have delt with since purchasing my 2006 Jeep. He has always been professional and courtious. Although this trip was just for routine service, past visits hav requ since purchasing my 2006 Jeep. He has always been professional and courtious. Although this trip was just for routine service, past visits hav required extensive repairs that we covered under the extended warranty. Mike made sure arrangements were made for a rental car while repairs were made and kept me informed ofthe status of the repairs. He is a great asset to Hill Kelly!!! More

People are very friendly. When you walk around the dealership and you appear to be looking for something you are asked if you need help. Value received was within the value expected. Great people here dealership and you appear to be looking for something you are asked if you need help. Value received was within the value expected. Great people here make a customer want to come back More

This was a great experience. The work was done quickly and everything I asked to be done was completed. I was called when the work was completed which allowed me plenty of time to make arrangements to pi and everything I asked to be done was completed. I was called when the work was completed which allowed me plenty of time to make arrangements to pick up my vehicle. Thank you! Kurt Overlade More

Superb professionalism by all counts over a holiday weekend. I would recommend Hill-Kelly for new and/or used buys, AND their service department is first rate. Thanks very much. Chuck Morgan weekend. I would recommend Hill-Kelly for new and/or used buys, AND their service department is first rate. Thanks very much. Chuck Morgan More

Exceptional service. Immediate response to the problem with our vehicle along with an estimate for work that beat the rest. John Chambers and crew are top notch. We were recommended to Hill-Kelly by a loc with our vehicle along with an estimate for work that beat the rest. John Chambers and crew are top notch. We were recommended to Hill-Kelly by a local Pepboys mechanic because of the intricacy of the work that had to be done to the rear differential and the need for exactness when putting the unit back together. We will certainly return when future work is needed on our Jeep. More

I'm a sales rep & I put about 55,000 miles/yr on a leased vehicle that my company provides. Norma realizes that time is very important to me and she sat down & scheduled a service time of 4:00 PM tha leased vehicle that my company provides. Norma realizes that time is very important to me and she sat down & scheduled a service time of 4:00 PM that fit my busy travel schedule. When I came in, she immediately recognized me & got the vehicle into the service dept. They did the scheduled maintenance and I was on my way. She was very helpful, courteous, & efficient. I have dealt with another Dodge dealership in Dothan, AL in the past and I'm new to this area, so I have only used Hill Kelly a couple of times this year. The Dothan dealership valued their customers that received leased vehicles through their dealership. When you went in to pick up the new vehicle Teresa Stelly would handle all the paperwork. Teresa gave me her card and said that she realized the importance of keeping my vehicle running since it was the only way I could see my customers face to face. I could call her and she had the authority to put me in with a technician so I could get in/out quickly. I always tried to give her at least a half day notice. She was very helpful and she reduced the hassle that servicing a vehicle sometimes brings. You might want to make sure that the person responsible for your leased vehicles has the authority to get folks in/out quickly. I could spend my money somewhere else and have a quick lube do the job. More