Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Here's the deal.. I live an hour away from Hill Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make t Kelly Dodge and the only other Jeep dealership near me is Lee Chrysler whom I will never use again because the service there is horrible. So I make the drive to Hill Kelly from which I picked up my 2010 Jeep from the day it arrived. The SALES staff, even though it wasn't perchased there treated me like it was and answered all my questions, plus taught me a little about the vehicle. This and the advice of a friend who does use Hill Kellys service department, I took my Jeep in on Friday morning at 0750, told them what was wrong and all I got right off the bat was.... " I'm not sure we'll know what's going on till monday and we dont do loaner vehicles..." So I asked if there was a way i could get a loaner vehicle so I can still go to work. He said NO, and it would depend on the warranty, but he wouldn't know till they got to work on it. I called saturday to get an update and was told they would call me back and never did. I called monday to get an answer as to the status of my Jeep and was told that the technician didn't work saturdays but he'll go see where he's at on it. So now im without a vehicle for four days still don't know what's going on with it. I have never in my life delt with such lack of customer service. I WILL NEVER GO BACK TO HILL KELLY AGAIN, which sucks because Im looking to buy another jeep and so far I have ZERO local dealerships i can rely on. I understand that I am upset but 6 years in the military leaves me with a sense of what customer service should be and I can't seem to find it locally. More

Thank you John for working my Durango in for service today, since I was already there to see Dean for an estimate(I know ya'll were busy). Jamie is always so friendly on the phone and saw Ashley who alw today, since I was already there to see Dean for an estimate(I know ya'll were busy). Jamie is always so friendly on the phone and saw Ashley who always asked how I am doing. I am impressed with Hill Kelly! Keep up the good work! More

Mr.Chambers was very friendly and thorough each time I visited Hill-Kelly for my new jeep. He made my trip there very easy and convenient! visited Hill-Kelly for my new jeep. He made my trip there very easy and convenient! More

Mike has been our Service Representative for about 10/11 years -- first with our 2002 Dodge Stratus and now with our 2008 Dodge Avenger. He is aware my wife is the primary driver of our Avenger and always years -- first with our 2002 Dodge Stratus and now with our 2008 Dodge Avenger. He is aware my wife is the primary driver of our Avenger and always takes the time to explain any maintenance procedures performed on the car to ease her mind. For example, about a month ago the right rear turn signal/brake light went out and the car reminded my wife of this fault with a chime and a scrolling notice on the dash. She drove to Hill Kelly Dodge and Mike came up with a spare bulb which he himself changed, while teaching a new employee how to do the job. Mike worked us in his busy schedule this week for an oil change and lube job so my wife can make a trip over to Louisiana to pick up a granddaughter and bring her to Pensacola for Christmas. The mechanic went over the car with a fine tooth comb and afterwards we had a couple of questions, to which Mike worked us in again the next day (Thursday the 20th of December) and had the mechanic check those questionable items, which turned out to be no problem at all, but again, eased my wife's mind for a round trip of about 500 miles. Thanks, Mike! More

I have used John as my service advisor for over a year and he has always been extremely helpful. Knowing nothing about vehicles myself, he is very thorough and honest about what my 2008 Jeep Patriot need and he has always been extremely helpful. Knowing nothing about vehicles myself, he is very thorough and honest about what my 2008 Jeep Patriot needs at the time of service, and let's me know what it will need in the future. As a mom of two kids, I greatly appreciate the heads up so that I can budget for future visits to keep my Jeep in the best condition it can be to keep my family safe. I highly recommend John at Hill Kelly Dodge Chrysler Jeep for any and all service needs! More

I have dealt with Dean McArthur and the Hill Kelly Body Shop before when someone hit and totaled out my 2005 Jeep Wrangler that I bought new from Hill Kelly Jeep. So, I bought my 2011 Jeep Liberty from Hil Shop before when someone hit and totaled out my 2005 Jeep Wrangler that I bought new from Hill Kelly Jeep. So, I bought my 2011 Jeep Liberty from Hill Kelly Jeep after that and thought of their body shop first when my Liberty received some damage from another vehicle. The estimate was fast, accurate, and the finished work was class A and done in a efficient time frame. I live in Daphne Alabama but feel the drive is well worth it over to Pensacola to have such a great all around team like Hill Kelly Dodge/Jeep help me with everything from new sales, to service, to repairs when needed. If I could rate them as a dealer I would give them 5 stars! Thanks to Dean and all of the Hill Kelly family. More

I have taken both of my dodge's car and truck to Dean McAuthur to have body work done on them and have had excellent work done both times. Costumer Survive has been the best I have ever had.. I would an McAuthur to have body work done on them and have had excellent work done both times. Costumer Survive has been the best I have ever had.. I would and have already recommended friends of mine to get there body work and painting done thou Dean at Hill Kelly Dodge..If you are thinking of expanding the auto body shop in the back .. I would highly recommend it. Because with the quietly of work coming out of it .. You guys are only going to get more work coming in.. My experience at Dean's shop in the back has been very rewarding and I could not be happier with the work that was done.. Thank You , Dean McAuther ... If I forgot to say that when I was there ..I felt like a little kid at Christmas about how good my truck looked and may have been at a loss of words at the time ... One Happy Costumer , Mikkel Teekell More

Margo was an outstanding saleslady, considerate,intrested in my need's and other parties I spoke with too Rick and repair dept think name Jim! I will be back!!!! in my need's and other parties I spoke with too Rick and repair dept think name Jim! I will be back!!!! More

I came in for an oil change and John Chambers waited on me he was very helpful and recommend the 4 oil changes for 65.00. I am glad that he told me about it and save me some money, I recieved fast and frie me he was very helpful and recommend the 4 oil changes for 65.00. I am glad that he told me about it and save me some money, I recieved fast and friendly service and glad to return. More

Service was great. I had new tires installed on my wifes mini-van. People were friendly and the service was great. Ryan kept me informed as to the progress of the vehicle. The price was what I had anticipat mini-van. People were friendly and the service was great. Ryan kept me informed as to the progress of the vehicle. The price was what I had anticipated. I test drove my vehicle and the balance is perfect. Grat job folks. More