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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
397 Reviews

397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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August 20, 2023

As usual, Amber was amazing. Fantastic service, quick turnaround and great communication. Couldn't ask for a better service department. More

by fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber in service department
Aug 21, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to know that Amber and our service department at Hill-Kelly Dodge Chrysler Jeep continue to impress you with their efficiency and communication. Thanks for the fantastic review!

July 31, 2023

Bridget, your Service Rep, was extremely helpful with my service needs and very polite to deal with. I definitely will be back in the future. More

by breezesouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're happy to hear that Bridget was able to assist you with your service needs at Hill-Kelly Dodge Chrysler Jeep. We appreciate your recommendation and look forward to seeing you again!

July 15, 2023

Service was prompt and the body shop kept in communication regarding the repairs. They worked with my insurance company and the experience was seamless More

by ladyjinfla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive review! We're happy to hear that you had a seamless experience with our service team at Hill-Kelly Dodge Chrysler Jeep. Thank you for choosing us, and we hope to see you again in the future. Drive safely!

July 13, 2023

Jeep dealers provide the best service for my Jeep Compass. I know they have the records and knowledge for what maintenance and parts I need. More

by bowersrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to hear you trust our team with your Jeep Compass! Keeping those records in tip-top shape is what we do best at Hill-Kelly Dodge Chrysler Jeep. Thanks for the awesome review and see you next time!

July 10, 2023

Have had nothing but difficulty dealing with this store. Called for service and was told they don’t service cars over seven years old. Took it in for a power train inspection on an unlimited warranty and wa More

by Brazzell09
Recommend Dealer
No
Employees Worked With
Bambi Scott
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hello - thank you for sharing your honest feedback. We apologize that you have had a negative experience with our service team. As the Customer Advocate Manager, I invite you to reach out to me at your earliest convenience. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

July 09, 2023

Set an appountment, got there and was told it would be 3 days! Just for a diagnostic for a noise. Was not told that when i set the appointment. Waste of my time. More

by Admiralpicard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

On behalf of our team, we apologize for the lack of communication and are sorry we lost your business. I appreciated the opportunity to discuss this situation with you over the phone and hope that our team can use your feedback for training purposes in providing our customers with a better experience in the future. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

May 14, 2023

Michael did a great job of handling my service request to have oil changed and tires rotated. The wait was not long to have this service performed. More

by mjlebeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience working with Michael at Hill-Kelly Dodge Chrysler Jeep! We appreciate your business and am glad that our team was able to perform all of your needs.

May 08, 2023

Employees are very helpful and very friendly. They always go above and beyond. Bambi in the service department is amazing! More

by arocheblave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bambi
May 11, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for trusting the Hill-Kelly Dodge Chrysler Jeep team with your service needs! We appreciate the shoutout to Bambi and will make sure she hears about your kind words. Take care and we'll see you next time!

May 05, 2023

The customer service at this dealership is absolutely atrocious. We got an oil change done at this dealership in October of 2021 in our Jeep that hardly ever gets driven. We had it done right before we More

by Birdfeeder
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brandy Pastor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Marchant
May 05, 2023 -

Birdfeeder responded

As an update one hour after I put a review reference this on Dealer Rater Mr. Marchant called us irritated because the review was posted. He told us if we wanted our Jeep looked at we could drive it with the old oil in back 1,000 miles and he would have someone take a look at it. He was obviously annoyed with the review on this website because he brought it up that we had put this bad review online. His demeanor on the phone was extremely aggressive. Hill Kelly, unless Mr. Marchant is calling with a resolution…. There is no need for him to call and harass us in any way. To all of you military folks out there that relocate after having a vehicle serviced here…. Beware. If you have a problem afterwards, they will NOT do anything about it. I truly hope Mr. Bentley knows what is going on at his dealership.

April 16, 2023

I went in without an appt but was quickly served anyway. I appreciate the fast, friendly service! More

by Bjthayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so glad you had fast and friendly service at Hill-Kelly Dodge Chrysler Jeep! We look forward to seeing you again and appreciate your kind review! Thank you!