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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Pensacola, FL
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
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September 17, 2018
Above and Beyond I unfortunately had car problems, which is never fun. It stresses me out. Thankfully I chose to take my Dodge to Hill-Kelly Dodge and they turned a st I unfortunately had car problems, which is never fun. It stresses me out. Thankfully I chose to take my Dodge to Hill-Kelly Dodge and they turned a stressful situation into a very positive outcome. I highly recommend contacting Brian Chicco for any service needs I have no doubt he will take care of you. I will undoubtedly be a repeat customer. ?????????? More
by Melder4114
Employees Worked With
Lee Brannon , Brian Chicco
August 31, 2018
Great Service David Del Regato went above and beyond to take care of three issues with my vehicle requiring multiple visits, even managing to get me in next day wit David Del Regato went above and beyond to take care of three issues with my vehicle requiring multiple visits, even managing to get me in next day with a loaner vehicle when the liftgate latch failed. A true customer service professional in every sense. More
by Josh G
Employees Worked With
David Del Regato
August 02, 2018
Excellent Service Upon arrival at Hill-Kelly I was promptly greeted by Ms. Alissa Lindheim. I explained my issues and was promptly given an appropriate time for the iss Upon arrival at Hill-Kelly I was promptly greeted by Ms. Alissa Lindheim. I explained my issues and was promptly given an appropriate time for the issue to be diagnosed. Ms. Alissa was very polite and courteous in her dealings with me as a customer. More
by Tac Medic
Employees Worked With
Alissa Lindheim
August 02, 2018
Hill Kelly Dodge went above and beyond! Our family traveled down to the Pensacola Gulf Coast, from Missouri for vacation. While in route to Florida, we experienced A/C cooling issues on our Our family traveled down to the Pensacola Gulf Coast, from Missouri for vacation. While in route to Florida, we experienced A/C cooling issues on our Ram 2500 truck. We stopped at a Dodge Ram dealership to have it checked out, only to be told it would be two to three days before they could even look at it. The service writer was nice, explained their situation, and suggested we go to Hill Kelly Dodge when we get to Pensacola. I called ahead, explained our situation, and Rebecca Rogers, the service advisor I spoke with, took command! Rebecca lined out a game plan, and once I arrived with the truck, she set the plan in action. Rebecca kept me updated on diagnostics, problems found, parts needed, and time frame for parts to be received and installed. In less than 48 hours, Hill Kelly Dodge’s service team had us back on the road! With peace of mind, service beyond expectations, and caring people, Hill Kelly Dodge is a shining example of big city experience, with small town values. L. Raines, Harrisonville, MO More
by L. Raines
Employees Worked With
July 20, 2018
Best Body Shop! Marc Carmichael, body shop manager, went above and beyond to make sure I was completly satisfied! He made me feel like I was his only customer, even t Marc Carmichael, body shop manager, went above and beyond to make sure I was completly satisfied! He made me feel like I was his only customer, even though the place is always busy. I would highly recommend that you take your vehicle to Hill Kelly if you need any body work done. Marc will make sure it's done right! More
by PurpleHHR
Employees Worked With
Marc Carmichael
June 26, 2018
They love my Jeep I have been having my Jeep serviced at Hill Kelly for several months now... Brian always keeps me informed of the status of my repairs and goes above I have been having my Jeep serviced at Hill Kelly for several months now... Brian always keeps me informed of the status of my repairs and goes above and beyond to make sure my Jeep is safe for me and my family. I could not be happier with the amazing customer service I have received from Brian and everyone at the Hill Kelly Service Dept! More
by JEEP LOVE
Employees Worked With
Brian Chicco
June 21, 2018
!!!!WORST EXPERIENCE EVER HE SHOULD BE FIRED!!!! This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two This guy claims to know alot about his job when in reality he knows very little about what a SERVICE ADVISOR job is or what he should say and do two people....he relies on belittling people and Making them feel like little to nothing because of an older car they have or the type of rims... my husband and I have never felt so belittled in Our Lives.... he should be fired he does not know Good customer service instead of trying to help you with the problem he will talk to you like a smart elek xxxxxxx, cut you off and pretty much tell you you don't know what you're talking about he will misdiagnos your car which he is not even a mechanic and is nowhere near competent enough to be telling people what's wrong with their car car for that matter....... he will cause problems that didn't exist before and basically refuse to fix it then make you feel like it's your fault or because the car is older.... then tell you that you are trying to get free work done...I went in due to a recall on an ignition in a car they make, they supposedly fixed it then when I left I had to take it to a real mechanic because it wouldn't start Brian told me because of the misfire it wouldn't start I never had that problem even with the misfire until Hill-Kelly serviced my car and when I got it back from them it had numerous lights on that had never came on before..... the mechanic shop I took it to told me they couldn't fix it due to the ignition and the computer of the car not corresponding together it was a security issue at this point so I took it back do Hill-Kelly Dodge then Brian told me that all of the this was due to a misfire and PDC issues then proceeds to tell me oh yea "his machine also said my transmission was going out and the brain of the car would need to be completely replaced" which he had never mentioned the first time when I was there....he is a joke and thinks it's funny to play with people's only means of transportation and will ruin your car I would not recommend anyone to go here to get your car serviced you will end up with alot more problems that you will be responsible to fix this place is not about helping customers that buy there junk cars they just want to get your money ............. the lack of experience and intelligence of these people kill me how are they employed.... I will also be contacting his supervisor , mr. Bentley ,mr. Bragg and mr. Norwood about this matter.... I am very offended..... in the paperwork he said he contacted me never once did he call me I still haven't got a word on my car they leave you completely in the dark no updates at all.... More
by Anonymous
Employees Worked With
Brian Chicco
June 06, 2018
paint on my 2014 Red Jeep Wrangler is bubbling Took the car to the body shop and they checked on repainting it. After a week they responded from the warranty dept. that it is a defective part and Took the car to the body shop and they checked on repainting it. After a week they responded from the warranty dept. that it is a defective part and refile the claim as a part the black hard top should be replaced. Have waited since April for a response after many calls, this is not the first or second time I have had a problem with them, More
by Suckoff55
Employees Worked With
Not listed
April 05, 2018
They honor their quotes! I scheduled a CVT transmission flush and was planning on spending roughly $235 because that is how much I was quoted a little over a week before my ap I scheduled a CVT transmission flush and was planning on spending roughly $235 because that is how much I was quoted a little over a week before my appointment. It turns out that they underquoted me by over $140! But David Del Regato honored my original quote, did an excellent job, and was very friendly. Would highly recommend Hill-Kelly for car service. More
by Kile128
Employees Worked With
David Del Regato
April 02, 2018
Service Department redeems themselves After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water After erring with a recall repair issue Hill-Kelly's team stepped up to make good. I showed up for a scheduled appointment to replace a recalled water pump and was told the part was not available. I was upset as I had scheduled several weeks in advance and I had called again the day prior to my visit to confirm Appt, etc. I left the dealership unhappy but knew the manager needed to be aware of the problem so they could remedy. I sat down with Ginger Wiggins and she patiently listened to my explanation and then quickly went to work to solve my issue. Her team of service writer Aaron Turberville and Beth Campbell (loaner vehicle) were also pleasant and professional in making sure I was satisfied. As we say in the Navy, "Bravo Zulu" for showing that you really do care about your customers!! More
by jokervlife
Employees Worked With
Other Employees :
Beth Campbell, Aaron Tuberville, Ginger Wiggins
