Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Judy McDowell to the rescue! We were on a 3-month long camping trip towing a travel trailer when we had a drive shaft problem with our Dodge Durango. We made it to the Hill-Kelly We were on a 3-month long camping trip towing a travel trailer when we had a drive shaft problem with our Dodge Durango. We made it to the Hill-Kelly dealership and were very glad that Judy McDowell was our Service Representative. Even though they were fully booked, she was able to have our vehicle looked at, ordered the parts needed, and got us back on the road. We did have to rent a car and extend our campground stay, but I'm hoping Chrysler will reimburse us for the car rental since this was a warranty repair. Judy kept us informed about the progress of the repair (which took several days) and even called us to see how the car was performing after the repair. The car is running great and we are on the road again! Thank you! More

Recalls They were awesome in getting me in quickly for my recalls- and Judy did her best to help me with other questions I had on my new to me Ram- Will be They were awesome in getting me in quickly for my recalls- and Judy did her best to help me with other questions I had on my new to me Ram- Will be back in for warranty work soon. More

OUTSTANDING SERVICE REP On 7 December 2018, I took my 2016 Dodge Ram P/U in for service at Hill-Kelly Dodge. I was met by my service rep David. He started with telling me w On 7 December 2018, I took my 2016 Dodge Ram P/U in for service at Hill-Kelly Dodge. I was met by my service rep David. He started with telling me what they were going to do to my vehicle, how long they would need the vehicle and any other services that I might be interested in. He offered to have a vehicle take me wherever I needed to go and pick me up when my vehicle was ready. I had a ride so I declined. He kept me updated on the status throughout the day. He called me when my vehicle was ready and again offered to send a vehicle to pick me up. He again went over everything that was completed on my vehicle that day, he even introduced me to the tech that worked on my vehicle to answer any questions that I might have had. David then noticed a damaged window trim on my truck that I had assumed wasn't covered under any warranty. He assured me that it was and that it would be taken care of on the next visit. David did everything he could to make my experience at the dealership pleasant. He totally surpassed my expectations of service. Job well done! Appreciate the professionalism and the extra mile. Nice job Hill-Kelly Dodge. More

Quick and friendly! This dealership was amazing!! From the moment I drove through for my oil change, I was welcomed with a friendly smile from service tech Steven who gre This dealership was amazing!! From the moment I drove through for my oil change, I was welcomed with a friendly smile from service tech Steven who greeted me with a kind smile and a handshake introducing his self. He made me feel very welcomed. The lobby where i waited was very clean and comfortable. I then was welcomed again by Brian Chicco who made me feel at home. He promised me my Jeep was in good hands. After my service was complete, Brian and Steven spoke and explained things to me that I did not understand. Brian went out of his way to go talk to another tech about my service to get clarification for me. He was very friendly and patient. I felt like my business was welcomed there. Brian explained to me in detail what I needed to do next. It was obvious he made time for me as a customer. I highly recommend this location for your services. I was in and out fairly quickly, the customer service was spot on and the deal they have is a steal! More

Seriously the best service experience ever!! I wanted to praise Mr. Del Regato for great service. It is evident he cares and it shows through his professionalism. In today’s environment, it is re I wanted to praise Mr. Del Regato for great service. It is evident he cares and it shows through his professionalism. In today’s environment, it is refreshing to know I have someone I can count on and trust when it comes to my vehicle. Mr. Del Regato is an asset to Hill Kelly. I worked in the automotive industry for 30+ years and have the upmost respect for what service goes through daily. They do not get the credit they deserve. Thank you Mr. Del Regato. I will highly recommend to everyone to see David at Hill Kelly!!! More

Amazing as Always! I would just like to take a few minutes to give a big shout out to Brian Chicco! He is nothing less than amazing. I recently had to have new tire put I would just like to take a few minutes to give a big shout out to Brian Chicco! He is nothing less than amazing. I recently had to have new tire put on my Jeep Wrangler and it was going to take longer than I had planned. Brian went out of his way to make sure I was able to go on about my day as needed. New tires do not get you a rental car and with me taking a day off work I needed to make the most of my day! Brian went way above and beyond by letting my use his personal vehicle while my tires were being installed. He is just amazing! I was able to get my new tires and still get all my other errands done thanks to Brian! I cannot say thank you enough for help in a time of need! More

Refreshing customer service This is one time that I'm glad I followed my gut and not ratings found on this site. I was a little nervous about going to dealership, for an appt. w This is one time that I'm glad I followed my gut and not ratings found on this site. I was a little nervous about going to dealership, for an appt. with Brian Chicco. However, I quickly realized the prior reviews, in my opinion, were very one-sided. I completely understand when you bring in a vehicle for service, you run the risk of having to open up your wallet for maintenance or repairs - that can become costly. Even so, I was extremely grateful to come to know Brian Chicco. He was very attentive to my concerns, kept me updated throughout the entire repair process, and had me back on the road ASAP. I was ushered in to the service land from drop-off to pick-up. All issues were described to me in laymen terms. The repair options were presented and pros/cons of doing the work discussed. I required a lot of hand holding, that Brian not once complained about or showed any sign of needing to move to the next customer. I sure hope that Brian stays with Hill Kelly for a long time! I recommend that everyone visit this service department and ask for Brian. More

Amazing! I have been a Hilly Kelly service customer for about 6 months now. The customer service I get from Brian is amazing! He always puts the customer first I have been a Hilly Kelly service customer for about 6 months now. The customer service I get from Brian is amazing! He always puts the customer first, and makes it a point to do his best to get me in and out as quickly as possible. I will never take my Jeep anywhere else. Hill Kelly is very lucky to have Brian Chicco on their team! More