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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
397 Reviews

397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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May 04, 2019

Broken radio Because she earned all of the stars ??!!! She is very pleasant to work with she took great care of me and made sure I was happy 😃 and taken well care More

by MMDeprez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
May 06, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks! We're so glad you enjoyed your visit!

April 30, 2019

Run for the hills they delete negative I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service More

by Jowspeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miles Bentley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bragg, Ginger Wiggins, Judy McDowell
May 01, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Jowspeh, we'd like to learn more about your experience. Please reach out and we'd be happy to discuss your recent visit.

April 25, 2019

One of the nicest and most knowledgeable techs for cars Was very impressed with Judy's knowledge and helpfulness. She was very helpful in taking the worry out of what was an extremely stressful situation! More

by RachelwithaFiat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Apr 25, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks, Rachel! We're glad you found our team to be knowledgeable and helpful!

April 19, 2019

Lies and trickery on cars they sell brand new do not trust bought a 2017 jeep fully loaded from these fools I should have know there would be issues when I was purchasing and trading in my jeep they said they More

by GObrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
GINGER MANAGER OVER ALL SERVICE AND PARTS, Judy McDowell
Apr 29, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

GObrian, we're sorry to see this feedback, and we'd like to chance to address this directly. Please reach out when you're able. Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

April 15, 2019

If your car breaks go somewhere else Went there to get my car 2017, grand caravan looked at, this weekend engine light came on. Went Monday am, was told do you have an appointment??? No, More

by Lost a customer
Customer Service
Friendliness
Recommend Dealer
No
Apr 18, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We apologize for the service you received. Customer service is our top priority, so we'd like to chance to discuss this in more detail. Please reach out at 855-744-6313.

March 23, 2019

Personal service Brought car in for service and service light, was told how long it would take and how long it would take to get in touch with extended service people, More

by Winkc328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Apr 18, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you! We're glad we could help in a timely manner.

March 14, 2019

Above and beyond Great communications, very helpful and friendly! Had a couple of warranty issues pop up once the mechanics took a look at it, but she keep me updated More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Mar 15, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you, Chad! We're glad we could exceed your expectations!

February 26, 2019

Great service! I took my Ram 2500 in for an oil change and to address 2 recalls. Judy greeted me right away and got me checked in very quickly. The service was compl More

by br7er
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Mar 15, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks, Br7er! Your satisfaction is important, so it's great to know our efforts paid off!

February 25, 2019

Great experience. I had to wait for service on my vehicle but Judy kept me informed with updates and made sure I was comfortable by offering ride service. Judy and HIl More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Alan, we are so pleased you enjoyed your visit to Hill-Kelly Dodge! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

February 21, 2019

Had a recall Judy said it may be a couple hours she got me in 30 Min. was great being I was from Gulf breeze. Very nice and friendly. More

by carp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy McDowell
Feb 26, 2019 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you! We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Gilland Chevrolet GMC Sincerely, Ginger Wiggins, Service and Parts Manager, gingerw@hillkellydodge.com, 855-744-6313

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