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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Pensacola, FL
397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
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August 24, 2019
Terrible and very unprofessional All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on i All I can say is the experience at the service center at this dealership was absolutely horrible my brand new 2019 dodge ram only had 2000 miles on it and I brought it in but calls the lights when you hook up the boat trailer to it all the tail lights were not coming home I was told the first day by the service center that there was nothing wrong with the truck but that I needed to bring the trailer back with it so they could diagnose the problem then proceeded to bring the truck back the next day with the trailer and was told again that there was nothing wrong with the truck but it was the wiring on my trailer so I drove over to the dealership and my brand new 2019 Chevrolet work truck and hook the trailer to it yet and the lights on the trailer worked at then got one of the 2019 dodge ram’s off of their lot and hooked to the trailer and the lights work and was still told that there was nothing wrong with my truck when the trailer lights didn’t work with it that it was a trailer wiring problem when I asked why it worked with two and not mine I was told by the service manager that I was wasting their time and not to bring my brand new truck back to them anymore that they refused to fix it More
by Troybay
Employees Worked With
August 18, 2019
Quick and Easy We brought our van in for service not knowing there were several underlying issues. Mike was candid with us and presented several options for us. Wond We brought our van in for service not knowing there were several underlying issues. Mike was candid with us and presented several options for us. Wonderful buying experience. I highly recommend Mike and his colleague Thed as outstanding representatives of this dealership. More
by nita
August 05, 2019
Exceptional Had the oil and filter changed in my car. It was done well and expeditiously. I was pleased with how quickly my service was rendered. Had the oil and filter changed in my car. It was done well and expeditiously. I was pleased with how quickly my service was rendered. More
by Ms. D
Employees Worked With
David Del Regato
July 20, 2019
Unhappy!! . I was told my wait time would be about an hour. It was going to be around 3 hrs. I ask for transmission fluid,was told 112.00 plus fluid. At time o . I was told my wait time would be about an hour. It was going to be around 3 hrs. I ask for transmission fluid,was told 112.00 plus fluid. At time of check in for appt 338.00 . I waited days for an appointment,left with nothing. Very disappointed. More
by CDR3
Employees Worked With
Brian Chicco
July 08, 2019
Great service representative. David ensures that by vehicle gets the proper service to make it run better and last longer. It's comforting to know that when my wife and I drive our David ensures that by vehicle gets the proper service to make it run better and last longer. It's comforting to know that when my wife and I drive our van that we don't have to worry about safety issues. More
by PeterPaul
Employees Worked With
David Del Regato
June 24, 2019
Avoid this place. Premium price for minimum standard work. You go to the dealership service department knowing up front that you will likely pay more, but you went there expecting premium service for that prem You go to the dealership service department knowing up front that you will likely pay more, but you went there expecting premium service for that premium price. Not at all the case with this service department. They seem to never have parts in stock, they do not offer a courtesy vehicle when service runs days longer than expected due to not having said parts in stock, which they should have checked and known before even starting the work. They will however, offer you a very high priced "rental" at "10% off." When you refuse that, they offer a courtesy shuttle that you end up waiting hours for and they never come, so you end up having to get a taxi home. They do work on front end, but then don't bother to do an alignment. They return your vehicle to you with the radio blasting, and greasy steering wheel. They have you wait in their waiting room where you are offered expired snacks such as yogurt and pudding cups that are sitting in a near room temp refrigerator. Judy is stuck in the middle, offering to fix the alignment out of her own pocket so she won't get a bad review, but it was Judy who sat me in the waiting area for 2 and a half hours waiting on a shuttle that never came. And it was Judy who promised the vehicle back by end of next day, but left me having to call and email at the end of each business day to find out that the promise of ready tomorrow was extended yet again. I don't have an issue with work taking longer than expected, but when you tell someone their vehicle will be ready tomorrow, you sure as heck better let them know as soon as possible if it is not going to be ready. I have used almost every dealership service department in Pensacola, and this is by far the worst one. Unless something major changes with they way they do business, I do not plan on going back there. More
by justacustomer
Employees Worked With
Judy McDowell
June 20, 2019
Great Service Always have a great experience at Hill Kelly! I drive from Mobile, AL as their customer service is above and beyond that of the available dealership i Always have a great experience at Hill Kelly! I drive from Mobile, AL as their customer service is above and beyond that of the available dealership in Mobile. Always very informative and I feel comfortable with their suggestions, price and service. More
by LoHolston
Employees Worked With
Judy McDowell
May 30, 2019
Professional I came in for the flash for the eco diesel recall. She also informed me of another recall and was very professional and pleasant. Enjoyable. I came in for the flash for the eco diesel recall. She also informed me of another recall and was very professional and pleasant. Enjoyable. More
by Janet
Employees Worked With
Judy McDowell
May 21, 2019
Great service Judy was great she explained everything that needed to be done on my avenger so I knew exactly what to expect in cost. When I went to pick up my car T Judy was great she explained everything that needed to be done on my avenger so I knew exactly what to expect in cost. When I went to pick up my car The cashier was very pleasant and friendly. I will definitely recommend Hill Kelly dodge More
by SSimmons
Employees Worked With
Judy McDowell
May 20, 2019
Just Judy I scheduled my appointment and Judy promptly approached and asked how she could help, I explained what I was there and she made it so easy, and clear, I scheduled my appointment and Judy promptly approached and asked how she could help, I explained what I was there and she made it so easy, and clear, my wait time was short and she made sure everything was ok as she followed up. Appreciate that type of service. More
by HeathersJeep
Employees Worked With
Judy McDowell
