Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

At first I want to say I took my ram toy local dealer figured they are the best qualified to service my truck well at first I was told they don't make the parts anymore ... Really ! after talking to the figured they are the best qualified to service my truck well at first I was told they don't make the parts anymore ... Really ! after talking to the service advisor the price of the repair changes to half of what I paid for the truck again really ! when I got to a manager ( after having to call them ) she was looking at a resolution thought we found one but no call back the advisor called with the same issue and price ! I'm not calling names but again Really ! I have requested a meeting on this so we shall see I'm am not going to rate this as I am a little upset as of rite now it stands as a zero ----- More

Customer Care and Service First, when I called to make the appointment the lady that worked with me on the phone to schedule my appointment was rude. I was trying to explain w First, when I called to make the appointment the lady that worked with me on the phone to schedule my appointment was rude. I was trying to explain why I needed to bring my car in, and I even said I was not a mechanic so my service provider could probably explain it better, and she was still short. As I concluded this call I wanted to make sure I would be out the same day so I made sure that the warranty information and parts would be ready to go and handled at this appointment and she confirmed. My appointment was set 11/2/2019 at 10:15 When I arrived today I asked how long it would take so I could advise my transportation. I was advised I would get it back Monday. Monday?! I was told everything would be taken care of today. To make this appointment I had to leave in the middle of my six year old's soccer game and my prearrange transportation drove all the way from Milton, with her 4 month old, just for me to tell her you rescheduled me and she had to drive all the way back. This is so inconsiderate. It doesn't seem like the service department has it together and I am the one who had to disappoint my child, inconvenience my transportation and pay them gas money. Very disappointed Continued disappointment in service, as today I brought my car in AGAIN and it's 2 pm with no update on my car or a return call that I placed at 10:53 More

Very helpful changed my entire view of dealerships. I left satisfied and totally happy about the way I was treated thanks Mike keep up the awesome service left satisfied and totally happy about the way I was treated thanks Mike keep up the awesome service More

Terrrible, will never be back. I will recommend to every single person I meet in Pensacola to never go to this service department.I cannot speak for the rest of the dealership but t I will recommend to every single person I meet in Pensacola to never go to this service department.I cannot speak for the rest of the dealership but the service department is the worst I have ever been to. It took them four days to replace a battery. They had the wrong name and phone number for me despite me leaving my information and messages with them four times. They do not answer their phones, they make excuses, they are unapologetic, and they genuinely do not care about customer service. They kept giving me false times about when it would be completed. I attempted to call the customer service manager and left a message which was never returned. The service department also left battery acid all over my engine and told me to clean it myself. I attempted to speak to the general manager and he never took my call or was not even at the dealership. Nobody would return calls or give me updates on my car for the first two days it was there. Service staff were very unprofessional. I will be writing a strongly worded letter to Chrysler. More