Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
Pensacola, FL
397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center
The best service EVER. They picked up our car, left a loaner, then returned ours. COVID19 sanitized. Will only buy next car there. The guy’s name that delivered our car was DJ. loaner, then returned ours. COVID19 sanitized. Will only buy next car there. The guy’s name that delivered our car was DJ. More
Aaron is a great and friendly person to deal with along with all of the staff. It is a pleasure to do business at your dealership. Thank you with all of the staff. It is a pleasure to do business at your dealership. Thank you More
Service department was very friendly, took care of oil change and damper recall. Looking forward to go back for the next oil change and get the clutch recall. change and damper recall. Looking forward to go back for the next oil change and get the clutch recall. More
Last week I bought a 2019 Chrysler 300C from a dealership in GA. Turns out I needed an alignment after I discovered damage to a passenger tire after the vehicle was delivered. The GA dealership told me to ta in GA. Turns out I needed an alignment after I discovered damage to a passenger tire after the vehicle was delivered. The GA dealership told me to take it to my local Chrysler dealership and they’d cover the charge. So that’s when I met David Del Regato, Service Advisor. I have dealt with my fair share of SA’s over the years and I can honestly say my interaction with David was very professional and efficient. He greeted me by name as I had scheduled an appt. but he verified my reason for coming in, explained what work would be done and an approx. timeframe along with providing the estimate of charges. He honored my military discount and then contacted the shuttle driver to give me a ride home while the work was done. I left with all my questions answered and really appreciated how quickly and professionally David made the entire process. Honestly, I highly recommend doing business with David at the Hill-Kelly Service Dept. for all your vehicle issues- More
The employees are always clean, friendly, and exceptionally helpful. I have not met one person at this dealership that has not had a great attitude exceptionally helpful. I have not met one person at this dealership that has not had a great attitude More
Brian Chico was very detailed with my auto service experience. He broke the prices down so I could choose what to repair, and he put the most informant things first. I didn’t feel pressured that I ha experience. He broke the prices down so I could choose what to repair, and he put the most informant things first. I didn’t feel pressured that I had to get all services fixed at once. Also shuttle service was fantastic with mr Phil. He was very friendly with the ride home. I am very please with the Hill Kelly Dodge experience!!!! As a female I didn’t feel intimidated when I was told of the different things going on with my vehicle. Keep up the good work!!!! More
Efficient, pleasant, competent, honest, speedy, accommodating. Best experiences at a dealership. Honest: don't find things to repair or service unnecessarily. Usually service accomplished in less t accommodating. Best experiences at a dealership. Honest: don't find things to repair or service unnecessarily. Usually service accomplished in less time than estimated. More
Michael Smoote was fantastic.. Great service adviser and very knowledgeable about everything as well as being a nice person that seemed to go out of his way to help. Great service adviser and very knowledgeable about everything as well as being a nice person that seemed to go out of his way to help. More
My service at Hill Kelly is always top notch! Brian always goes above and beyond to make sure my Jeep Wrangler is getting the care it deserves. He has even given me his personal cell phone number so I always goes above and beyond to make sure my Jeep Wrangler is getting the care it deserves. He has even given me his personal cell phone number so I can always reach him if I have any questions or concerns about my Jeep. I have delt with many other dealerships and their customer service isn't even close the the awesome service I get at Hill Kelly! More
This the most friendly service department I have visited. Alyssa was interested in my concerns, she listened and took action immediately. I have have had a bad experience with HillKelly service. Alyssa was interested in my concerns, she listened and took action immediately. I have have had a bad experience with HillKelly service. More