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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
397 Reviews

397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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December 05, 2020

Service was excellent from entering to exit. Could not have done anything different as far as I saw or had. Everyone was through in their explanation of what was going to happen. More

by Physham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Del Regato, Drew Serrano
Dec 07, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your experience and for choosing Hill-Kelly! DCJR

November 30, 2020

To the individual concerned, you have an exceptional service department and having been a customer of Hill Kelly for some time I feel that I can say without a doubt that they're improving. One more thin More

by bg72148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We can't thank you enough for this review! Thank you for sharing your experience working with our team at Hill-Kelly Dodge Chrysler Jeep! We look forward to passing along your kind words!

November 21, 2020

The service dept @ Hill Kelly is always courteous and informative. Vehicle is normally ready when promised or sooner. The cashier is always very friendly also More

by sfd62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Mike! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 12, 2020

The Service Team was excellent. In and out quickly so I could get back on the road. Highly recommend! I was able to make an appointment online and although there was a bit of fumbling when I got there, b More

by jcraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Mike! Thank you for choosing Hill-Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 07, 2020

This is my first Dodge purchase. I purchased the Dodge Durango and so far I am truly pleased. Any servicing have been a very good experience. More

by jacobs813846
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Alfrey
Nov 09, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

November 07, 2020

Rodney , did a great job of getting my son's vehicle serviced quickly and professionally. I was kept informed on the service process.. I enjoy great service at Hill-Kelly. More

by djhutton1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Alfrey
Nov 09, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience with Rodney! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

October 29, 2020

Excellent and Professional Service from start to finish. This dealership is the Absolute Best!!! Everyone makes you feel like family and look out for your best interests! More

by ROGERSRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Del Regato, Aaron Tuberville, Prince Ash, Drew Serrano, Beth Campbell
Oct 30, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We are so happy to hear about your experience! Thank you from the entire team at Hill Kelly DCJR! Sincerely, Annie Jackson, Customer Advocate Manager.

October 07, 2020

The only reason why I can’t give a 5 stars is because I stood there for a while and until they checked in all cars that got there was when they acknowledged me. I had my car towed there on Saturday night a More

by chatitanel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Tuberville
Oct 08, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

I’m sorry to see that you were not satisfied with your experience. If you would like to discuss this matter feel free to reach out to me directly so that I may address your concerns. Sincerely, Annie Jackson, Customer Advocate Manager- 850-696-1497.

October 06, 2020

Brian Chicco in service is exceptional. Friendly, thorough and explained everything in detail. Been a customer since 2016 and I have been satisfied every time! More

by cmlrdh2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chicco
Oct 07, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so happy that Brian took such great care of you while your car was being serviced! We look forward to your next visit. Thank you for choosing Hill-Kelly DCJR!

Oct 07, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for trusting Hill-Kelly Dodge Chrysler Jeep since 2016! Brian and our team appreciate your kind words, and look forward to working with you again!

October 05, 2020

Great Dealerships hire great people! I was totally impressed with the excellent service and care when my Dodge pickup was serviced this past week on 10-3-20. Mr. Michael Smoote, my QL Advisor took gre More

by Go Navy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

This is what we like to hear, Bruce! We're so happy that Michael took such great care of you while your car was being serviced! We look forward to having you as a customer for life at Hill-Kelly Dodge Chrysler Jeep!

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