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Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Pensacola, FL

4.0
397 Reviews

397 Reviews of Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

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July 04, 2021

So far this is my best experience with a Jeep dealership and it service department. Communication was great with our service manager, Mike Frazier! I would highly recommend Hill-Kelly and Michael Frazier! T More

by Matt MacDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Matt, Thank you for the great five-star rating and review! We're happy to hear about your service visit with Mike! We look forward to seeing you at your next appointment! Sincerely, Annie Jackson, Customer Advocate Manager.

June 28, 2021

Went in for express oil change and they ended up ordering a damaged part in order to reduce lead time when I come in. Thanks More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
Jun 29, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

It was our pleasure to take care of you, Russ! Thanks for choosing Hill Kelly Dodge Chrysler Jeep. Sincerely, Annie Jackson, Customer Advocate Manager.

June 23, 2021

Routine recall visit. Beth and Kyle were professional and courteous More

by Steve Claus
Recommend Dealer
Yes
Employees Worked With
Beth Campbell
Jun 24, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Steve, Thank you for leaving Beth and Kyle your feedback and five-star rating! We hope to see you again for your routine maintenance visit! Sincerely, Annie Jackson, Customer Advocate Manager.

June 19, 2021

Jeep’s working great. They have a very skilled engine mechanic and Brian is a great service rep. All repairs and services were done in a very professional manner. More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chicco
Jun 21, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the rave review, Tim! We're so glad Brian and our team provide you with five-star care you can depend on! We look forward to seeing you again soon! Sincerely, Annie Jackson, Customer Advocate Manager.

June 18, 2021

Brian Chicco kept me well informed about the status of my vehicle. He was very polite and professional. Although there was an issue with obtaining the part for my new vehicle , I felt that I was a priority More

by gaalligood
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chicco
Jun 21, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

This review is so great to see! Thank you for leaving us your five-star rating! See you next time! Sincerely, Annie Jackson, Customer Advocate Manager.

June 10, 2021

Truly outstanding service from beginning to end. Very efficient at what they do. I would absolutely bring my vehicle to Hilly-Kelly Dodge again with3 question. More

by Hurkie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive feedback! We're so happy our service team made this enjoyable! Sincerely, Annie Jackson, Customer Advocate Manager.

June 05, 2021

Beth went above and beyond to assist me through a stressful problem with my Ram. Great communication throughout the whole process. Thank you for getting us safely back on the road. More

by SLangston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Campbell
Jun 07, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Safe travels!

June 04, 2021

Excellent service. Advisor Bridget Keller talked to me and explained what was going to happen and it took less time than she said. When the vehicle was finished she went over everything they did and made More

by Durango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We appreciate the awesome feedback about Bridget and our team! Thanks for your business, from all of us here at Hill Kelly Dodge Chrysler Jeep and we'll see you next time!

June 02, 2021

Great working with Beth (+18 Words: word, word, word, word, word, word, word, word, word, word, word, word, word, word, word, word, word, and word)! More

by Jdsully12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Campbell
Jun 03, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks for sharing your positive experience with Beth at Hill Kelly Dodge Chrysler Jeep! Sincerely, Annie Jackson, Customer Advocate Manager.

May 25, 2021

The service and courtesy of your staff is and always has been extraordinary for me and my vehicles. They're very knowledgeable, honest and caring. Their position isn't just a job... It's their life. It's ra More

by bg72148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Wow, thank you so much! Reviews like this make our day and show us why we do what we do! Thanks again from the entire Hill Kelly Dodge Chrysler Jeep team!

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