Hill-Kelly Dodge Chrysler Jeep Ram - Service Center

Absolute trash. Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended Repeat customer here, Brought 2019 Ram in for Power steering locking up, engine sputtering, and steering wheel grinding three times now with extended warranty. Brought it on appointment 1st time and got “we reset the sensor” without addressing sputtering and grinding. Tobias service mgr identified the sputtering when i picked it up and told me to bring it back in.(i had to have the truck due to a trip). Brought in a second time because steering locked while driving on the interstate Tobias said “have it towed to us and I’ll get it taken care of immediately”. Truck sat on the lot for 4 days because he told nobody and the response from service person was “we had no idea why it was here and there’s no appointment on the books”. 11 days later it was blamed on tie rod ends so they replaced and tried charging me full price like I didn’t have warranty. Still grinding steering wheel and engine sputtering. Again needed vehicle so I took it home. The next week steering locked up again and engine still sputtering and steering wheel grinding. Service director Paul said they’ve done everything they can and says i never even mentioned the power steering the previous two times and they’ve done everything they can, then said to take it somewhere else. Despite multiple attempts to speak to the general manager, all I get is passed off to everyone but the GM. I wouldn’t recommend a single person at that dealership. When I called Sandy Sansing (Brian), they said because of the horrible relationship with Tobias and Paul, they won’t even make contact to work through issues, so I can’t even get the second opinion that Paul recommend. Was given the number to the relationship manager, Brandy Pastor, to give my story to, but she hung up mid-call because Tobias was reading over her shoulder and told her to hang up. Then Tobias told everyone in the dealership that all of my calls go directly to him as directed by the GM who apparently has zero control. Don’t fall for the lie that they care, or that this relationship manager type person does anything for you, it’s a sham. She literally hung up while I was telling her my story. Come to find out the GM Miles Bentley was aware the whole time but chose not to address anything until all of this fighting to charge me for everything took place. After months of fighting the GM finally called acting fed up and said to bring the truck in and they’d take care of it and pay for it like they should all along. When I reached out to Ram customer care, the service manager stated to them that the OWNER has insisted not to work on my vehicle going forward. The absolute worst leadership and after 5 trucks, I will not buy another. Think about this when you buy your next vehicle. More

Absolutely horrible customer service. OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's OK to buy from, but they don't honor Chrysler warranty. Service Department is unqualified and beyond incompetent. I have no idea why Chrysler let's them push their garbage products. More