Hill Country Honda - Service Center

Hill Country Honda responded

Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered during your visit. We appreciate your feedback and take it seriously, as we continuously strive to improve our service. We are glad to hear that Daisy was able to assist you in obtaining the part you needed, but we understand your frustration with the initial response from our service manager. Rest assured, we will address this internally and work towards providing a better customer experience in the future. We value your business and hope to have the opportunity to serve you better next time.

Hill Country Honda responded

Thank you for your lovely review! We're delighted to hear that you love visiting us and enjoy the experience each time. It's our goal to create a welcoming environment, and we're glad you appreciate the variety of beverage options we offer. Our team takes pride in providing exceptional customer service, and it's heartwarming to know that you find them very nice. We appreciate your kind words and blessings. If there's anything else we can do to enhance your visits or if you have any further questions, please let us know. We look forward to serving you with the same level of care and hospitality in the future.

Hill Country Honda responded

Thank you for sharing your great experience with us! We're thrilled to hear that your visit went smoothly and that we were able to provide you with a quick and efficient service. We strive to make our waiting room comfortable, and we're glad you found it to be so. Our team takes pride in being kind and courteous to all our customers, and it's wonderful to know that their efforts were appreciated. Your recommendation means a lot to us, and we truly value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Hill Country Honda responded

Lamentamos mucho los inconvenientes que experimentaste durante tu visita y queremos disculparnos por los errores y por no cumplir con tus expectativas en términos de tiempo de entrega y servicio. Valoramos tus comentarios y te aseguramos que tomaremos medidas para abordar estas áreas de mejora en nuestro proceso. Queremos ofrecerte una experiencia satisfactoria en cada visita, y nos comprometemos a hacer todo lo posible para corregir nuestros errores y asegurarnos de que recibas un servicio de calidad en el futuro. Si hay algo específico en lo que podamos ayudarte o si tienes alguna inquietud adicional, por favor, háznoslo saber. Agradecemos tu paciencia y la oportunidad de mejorar.

Hill Country Honda responded

Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to get you in quickly and provide the necessary services, including the oil change, inspection, and multi-point inspection. We strive to make our services convenient and affordable, so we're glad you found coupons for the additional services you needed and that we applied them accordingly. Additionally, it's great to know that we went the extra mile by washing your car and leaving it looking good. We truly appreciate your feedback and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Hill Country Honda responded

Thank you for taking the time to share your positive review! We're thrilled to hear that our staff was friendly and knowledgeable, providing you with excellent service. We understand the importance of a prompt diagnosis and timely repair, and we're glad we could meet your expectations in that regard. We appreciate your trust in us and look forward to welcoming you back for any future needs. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and aim to provide you with the same exceptional service in the future.

Hill Country Honda responded

Thank you for your wonderful review of Hill Country Honda! We're delighted to hear that our team has been providing you with timely updates on your Odyssey and transparently explaining the costs involved. We believe in clear communication and ensuring that our customers are informed every step of the way. It's great to know that you appreciate our commitment to honoring any specials during the service. We value your business and are grateful for your trust in us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Hill Country Honda responded

Thank you for sharing your feedback with us. We appreciate your positive comments about our staff, lounge, and service department. We strive to provide a great experience for all our customers, and it's encouraging to hear that we met your expectations in those areas. However, we apologize if there was any aspect that fell short of your expectations, leading you to feel that it's not worth the effort. We value your business and would like to address any concerns you may have. If you'd like to discuss your experience further or provide more details, please feel free to reach out to us directly. We're here to ensure your satisfaction and make any necessary improvements.

Hill Country Honda responded

Thank you for sharing your positive feedback! We're delighted to hear that everyone at our establishment was friendly and that Matt, your service advisor, provided you with excellent assistance. We believe in delivering exceptional customer service, and it's great to know that Matt took the time to explain everything to you and was helpful throughout the process. We truly appreciate your kind words and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Hill Country Honda responded

Thank you for sharing your positive experience with our internet service and staff at Hill Country Honda! We're thrilled to hear that you found our team to be professional, courteous, and trustworthy. Providing exceptional service and building trust with our customers is a top priority for us. We're glad to know that you enjoyed your visit and felt confident in our services. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.